SportsMemorabilia.com

After realizing I forgot to include a promo code when checking out, I called your company and received exemplary help from Gabriel Miranda. She helped me to resolve my oversight and credited my account for the amount I would have received if I had used the promo code. Gabriel was extremely helpful and professional.

Melissa Ospina was absolutely engaged in helping me on the phone today! I did not have my order number, her response NO PROBLEM, may I get your last name and first. Within seconds she confirmed my order and told me shipping status. It was coming Saturday. Problem is no one is at my office on Saturday. Her response. NO PROBLEM I will contact Federal Express and find out options. Within 5 minutes she called me back and informed me she had arranged for it to come on Tuesday! I only hope all of my employees respond to my customers the way Melissa, handled my issue today! Melissa, if you read this. And want to move to Tampa, you are hired! Great job.

I recently needed to return an item ordered from Sportsmemorabilia. A process that could have become a time consuming issue in my busy day was resolved in a manner that was extremely appreciated. Cayla Laud went above and beyond in addressing my concerns, answering all of my questions and made the return process stress free. Because o the outstanding service by Cayla, I will order in the future and pass on positive feed back to my family friends and colleagues in regard to Sportsmemorabilia.

I had some major issues with the warehouse and shipping, etc. Taryn was prompt in her responses; she always directly answered my questions; and she was extremely professional. Thanks for all of your help, Taryn!

Received an autographed photo for my birthday. Didn't really like it and wanted to exchange it. I contacted Shelby and I was able to exchange the photo no questions asked. I also put in a request regarding the quality of the signature which Shelby was able to help with as well. Great help from Shelby.

This is the second time Shelby has been able to help me. The first time, I had an issue with an item and was really worried I'd get screwed. I contacted customer service and Shelby was quick to help me out and walk me through the steps. No hassle at all and I got a replacement item in no time.

I will certainly be ordering again knowing that they will take care of me if there is an issue. Great customer Experience. Thank you Shelby!

Andrea Mendoza provided the best customer service, it was a pleasure to work with her and she was very helpful and polite. Thank you again for doing a great customer service job in assisting with ll my needs.

Great customer support after sales! I returned merchandise that wasn't exactly what I wanted. Miguel, account representative, and Shelby, customer service representative, went to work. Both did an excellent job! I received full credit for the returned merchandise.

This was my first time ordering from this site. I received the wrong item and Shelby replied right away to my complaint. The correct item was shipped the very next day at no extra cost. Excellent customer service!

I was very disappointed when I purchased a signed football by five coaches/players. Two weeks after I purchased it, I received an email saying the football was damaged and said I could pick something else out. When I went on the site, the same football was listed for twice the price I paid. I emailed my concerns, feeling cheated and lied to, only to receive an email back saying it was a mistake on the web designers part and the football would be taken down. Three weeks later, it's still listed for the higher price. An error on their part to list it for the cheaper price but that is their fault, not mine. When they lied about it, it just solidified my decision to never buy from this site again.

I am a first-time buyer of SM and they were very responsive providing excellent service. I ordered a print for my wife's birthday and Shakira promptly followed up, making sure the shipping service was such that it would arrive on time for her birthday. I would recommend Sports Memorabila for any sports fan; nice selection of product, good communication and great customer service!

My experience working with this website was nothing but positive. They have a fantastic selection of products. Jarrod was the first person to contact me and he was very knowledgeable. Alexis was also a contact throughout the delivery process and she was super helpful and easy to work with. Would recommend this site and these people to anybody.

The warehouse messed up my order multiple times (missing holograms, missing auth cards, damaged items due to very poor packaging for shipping), however, Eukneique never gave up on me until the order was right. A frustrating experience that ended well. 5 stars for customer service from Eukneique, who saved the day amidst a frustrating experience.

I was searching for the perfect gift for my Dad's birthday and found it here! Shelby went WAY above and beyond to help make sure I received the signed photo in time for the big surprise party! She even checked with me on the day I received the photo to make sure it was right. I sincerely appreciate her help and extra effort! I will be a dedicated customer thanks to Shelby.

I had a question regarding my order and reached out to customer service. Donna sprung into action and made sure I received the overnight delivery I needed. It's refreshing to work with people who care about their job and go above and beyond. I received the item today and it's perfect. Thanks Donna!

I placed an order online. I was contacted within 2 hours by Jeanude apologizing that the product (last one) was missing. I explained to her it was a birthday gift for my uncle. She not only helped me find a similar product but also made sure it was expedited to ensure my uncle's birthday was complete. Excellent customer service! Thank you Jeanude

I recently made a purchase on SportsMemorabilia.com and then noticed just a couple days later that the price was lower. I contacted their customer service department, where Shelby Coyle was most helpful. She told me there was no problem and the lower price would be honored. She explained how she would do a mock check out at the current price and calculate the difference between the new total and what I paid, and refund the difference to my card. Further, she told me she'd follow up with an email. Shelby followed through on everything, and she was pleasant throughout our phone call. There was no irritation or annoyance that seems so disturbingly common for people in customer service. Rather, she wanted to help from the get go and thus, everything she did and/or suggested was done to that end. She was truly serving the customer. Thank you, Shelby! I hope to be so lucky as to get a gem like you the next time I contact a company's customer service department.

Genevieve Busby worked with me exclusively and delivered excellent customer service. My returned item was handled with professionalism and one on one service. The quality of the item I ordered, compared to the price, was disappointing. I guess I paid for more licensing fees than product. Buyer beware.

Reason I am calling it a bad company is because I canceled my order and they still sent it out well at least they say they did. Then been getting a run around tring to get my refund. This is by far the worst company to deal with. I recommend buying from someone else.

I received a call from Preston Graham that a product I ordered for my son's birthday was delayed due to Hurricane Irma and wouldn't arrive in time for the party. He was very apologetic and said he could connect me to customer service to see what could be done. I was connected to Andrea Mendoza who took the time to contact the warehouse and arrange to have the order rushed through processing and shipped that day to arrive the next day even though they were way behind due to the storm. I truly appreciate both of them for helping to make my son's birthday a special one! Thank you!

Shakira did an excellent job communicating with me and keeping me updated.
I received the framed hockey photo and it was in perfect condition.
This is the second Christmas I have used Sports Memorabilia and both time it was great.

Alexis provided excellent customer service with assisting me when a few items I purchased that were never delivered to me. My issue was resolved quickly and professionally and I really appreciate all the help Alexis provided me.

After some shipping questions, Alexis Mariner provided great service and even followed up after I had received my item to ensure I was happy with everything. I'll be sure to recommend this site in the future and will be sure to use it when I'm next in the market again!

Truly great customer service. Gabriel Miranda was extremely helpful in helping me with my order concerns and answered my questions I had about authenticity of the products the sell. He even double checked the product I had ordered to verify it was certified by either JSA or PSA.
After helping with my concerns, he kept me updated on my order and sent me an e-mail notifying me it had been shipped (I got the automated e-mail and his e-mail). Truly glad I purchased through here instead of some other website or eBay. At least I feel secure in my purchase that I know my boyfriend is going to absolutely love.