SportsMemorabilia.com

This individual was fantastic! Unfortunately a print Id ordered had sold out but Shelby was all over it and made sure what I replaced it with made it to me
Highly recommended
Now as for fed x thats a different story
James

My paypal account automatically inserted my old address at check out (my fault, I know). After clicking submit I reviewed my order and realized my item was to be shipped to the wrong house. I emailed customer service and Marcos reached out to me at 7:00 AM the next morning to let me know my address had already been changed. After delivery, I received a follow-up email from Marcos making sure the item had arrived to the right address and safely. Really exceptional follow-up all around. I will definitely be doing more business with SportsMemorabilia.com in the future. Thanks for all the help, Marcos!

I put the wrong email on my order and in trying to check tracking I needed my order number which was sent to another email address. I called and spoke with Shelby she was awesome she got me all fixed up. Then Shelby made me aware that part of my shipment would ship at a later date. Shelby then followed up with me after I received the second part of my order. That type of treatment is very rare these days and was definitely appreciated. I look forward to future purchases and you can definitely account Shelby's customer service for that. Wonderful products and Wonderful customer service what more could you ask for.

Linda Blake was absolutely amazing! I ordered something for my nephew for being a ring bearer last minute and the item was out of stock! Linda quickly emailed me to let me know, and was on top of finding something similar for him. She was able to ship it out immediately and get it just in time for my wedding.

Ms. Alfonzo did a wonderful job assisting me this morning. She had already begun my cancellation process before I called, and she knew exactly what my issue was when I gave her my information.

I truly appreciate her help and attention to detail today. It was definitely a relief to deal with her. Thank you, Lauren!

Never received the item and it was just sent to the town over from me with no specific address or instructions. Unsure how to recover the jersey or how to be reimbursed. Kind of disappointing if I lose money and receive no item out of this exchange.

I had problems with the Customs for my order. I was afraid I could not get it. Marie Wall was of great help! Very professional, helpful, kind and patient. She managed to solve my problem. She made me feel she cared for my problem and wanted to make me happy as a client. When I received the order today, my first thought was to inform her of the good news. I felt like I was writing to a friend. Thanks Marie!

Bought an item, never received tracking info. Called to check on it, order had been cancelled but I was never notified. Still showed that the item was available on website. Called to ask why there was availability and was told the website runs behind. However after ordering it the item went from available to unavailable back to available. If you are in a bit of a hurry do not deal with this company it could your Christmas. Also when I ordered the item I talked to an individual to verify it was what I wanted and was never told it was unavailable.

Representative Shelby Coyle helped me find and order a baseball jersey with an authenticated autograph. Her service and promptness made my purchasing experience very efficient and very pleasant. I will use Shelby Coyle at Sportsmemorabilia definitely for my next item purchased. I highly recommend Shelby and Sportsmemorabilia!

Shelby Coyle provided me with great customer service! Great company to work with. Had to get a refund of the jersey I purchased as I got the wrong one. Made the refund request easy and followed up as well. Will definitely do biz with this company again.

Linda Blake & Vincent Gallo have provided excellent customer services. They welcomed me as a customer and provided great assistance in ensuring that my package arrived on time for my dad's birthday. They have easily made me a customer who will return.

I placed an order for a birthday gift with an expectation that the order would ship quickly. After waiting for 4-5 days, I picked up the phone and called to see the status of the order and what was taking so long. Fortunately I was connected to Thais, who was professional, helpful and provided an email with a shipping reference including date and time of delivery. It was so pleasant to speak with a professional who could actually help me and did so with a great attitude. I started the call expecting to be disappointed and left the call completely turned around. It actually made my day! GOOD JOB THAIS! I will be a repeat customer.

We called Sportmemorabilia to ask if they could expedite processing, so our order would arrive in time for our son's graduation. Donna was extremely responsive. She called the warehouse and made sure our item was framed and shipped the same day. She called and followed up to make sure everything was taken care of. First class service, and our son loves his gift. Thanks Donna!

I had called bc the instructions sent to print out authentication paperwork wasn't clear and the code was coming up incorrectly. It took us a few moments to figure out the solution but she was very helpful and stayed on the line with me the entire time to ensure my challenge was rectified.

After purchasing several items from sportsmemorabilia.com over a weekend, on the following Monday I changed my mind on three items and so called sportsmemorabilia.com. Genevieve B. Changed my order and my credit card was quickly credited for the correct amount, reflecting the revised order. Thank you Genevieve! Kirk N.

Cristin provided great Customer Service. I had called about a recent order I had not received yet and she quickly looked into it for me and sorted everything out very efficiently. I will definitely continue to shop through SportsMemorabilia.com and hope to deal with Cristin in the future. Thank you again!

Nick Lombardi, Toronto

I. Needed some pics quick! Didn't get update on one I ordered. On the chat link she helped me not only with o e but ALL THREE! THEN FOLLOWED up with shipping dates for me after my purchase! Don't see this. Customer service much anymore in this computerized world! Connie Hubbard ROCKS!

I placed an order online about 10 days and hadn't heard anything on delivery nor received any tracking information. I went back to the website and decided to Live Chat. Andrea Mendoza, the Customer Service representative was able to check on my order within minutes and gave me the expected ship date. She went above and beyond, in my opinion, as she asked me if there was a date I needed the item. I gave her the date and with the expected ship date it should have been delivered in time; however, she took it upon herself to contact the shipping department and got my ship date moved up so that there was no question it would arrive in time. This made me very happy as this is a gift.

I was disappointed when my gift arrived damaged. Our customer service rep, Genevieve Busby was extremely helpful in getting this resolved. She was empathetic to the situation and was prompt and courteous in her communications. A replacement was sent and I was notified by her with tracking info. Genevieve provided excellent customer service.

This was my first time ordering from sports memorabilia and I called customer service and spoke with Eukneique. I informed her that I made a mistake on my shipping address and she took care of me in less than 5 minutes! She was very professional and friendly. Thanks again Eukneique!

Lexi M was very understanding and resolved my issue with a positive attitude! This was one of the best customer service experiences I have ever had! This website is always my "go to" for all my autographed merchandise and I will continue to come back because I know if there is an issue, it will be resolved.

Thanks Lexi M!

Donna O'Donnell went above and beyond to ensure I was taken care of. When I mistakenly ordered the wrong trading card for my dad's collection, she not only expedited the return process, but also took the time to track down 3 similar card options she knew dad would like. Donna made me feel like a VIP client even on something as straight-forward as a return/exchange :) Thank you!

I bought a signed Tom Brady jersey about 9 days ago and after days of getting ahold of someone. Connie (service rep) told me they were all sold out. Pretty sad since I spent $1,700 and had to put in hours of leg work to find that out. After more convos with Connie she told me they should be receiving more in 2 months. Sure is a long time to wait over such an expensive order. Worst part is. Looked this morning and they had several jerseys available that were signed but for $2,000 more since they just won the super bowl. Every time I call, it says no one is available but Connie who has not been the slighest bit of help.

Worst customer service I've seen by far. And the MOST expensive order I've ever placed. Who knows what will happens but I want my jersey and the same EXACT deal I purchased