SportsMemorabilia.com

Ingrid Padron really knew what was going on and provided outstanding customer service, it was a pleasure to work with her and she was very helpful and polite. Thank you again for doing a great customer service job in assisting with ll my needs.

She was great- she made things nice and simple and not complicated. My item was damaged and I was calling to see what I could do. I was a little stressed but after I hung up the phone with Genevieve, I knew I was in good hands!

I didn't really have any huge problems. All I needed was help with the coupon code that didn't apply to my order and Lexi responded promptly and efficiently. She was so nice and very thorough with everything. The shipping was impeccable too by the way! Less than 48 hours and that helmet was in my hands!

Cristin is a true asset to SportsMemorabilia.com. She addressed my concerns immediately and followed up with me promptly to keep me informed every step of the way. Her sincere nature shined through as well; I could tell she was genuinely happy for me when my issue was resolved. This was my first experience with Sports.Memorabilia.com. Thanks to Cristin, it won't be my last!

Once receiving my order in the mail, the hologram serial number was not displaying on SM's site. I submitted my email request for help and within less than 24 hours, Cristin from the Customer Service department reached out to help with my issue. She was incredibly timely with her responses and work, even when I wasn't. Cristin went above and beyond to ensure my business with SM was great. Because of her help and how professional she was with it, I am already considering SM for more products moving forward.

Sonia was very helpful in resolving the shipping mistake of what I had ordered, and Sonia stayed on top of it and making inquires on my behalf to the warehouse, and Sonia did a follow-up to see if I had re-received the correct item the second time. Hats off to Sonia.

Regards
Keith G.

AJ reaches out to me when my original purchase was unavailable. I was given the opportunity to pick another item. When I did and the item was shipped, AJ reached out to me with the shipping information. Very helpful

I have been in contact with Melissa and Andrea trying to find out the situation of the return of the magazine with a ink line on it. They absolutely Rock! Great customer service. They actually care about they customers. They took care of the matter perfectly. Will definitely return.
Margaret Goralski

Melissa Ospina assisted me with my memorabilia order from start to finish. She was a dream to work with. Courteous, respectful, friendly, professional, knowledgeableshe ensured my Christmas order was tracked and shipped in time for my sons Christmas present. I simply couldnt have asked for anything more. Thank you!

I was dealing with Nick S. Regarding my recent order with Sports Memorabilia. He was very helpful and very quick to respond to my emails. I appreciate his commitment to his product and customer satisfaction.

My shopping experience was fantrastic and Andrew had called me early this morning to make sure everything was in order as i had typed my name incorrectly. We had a nice discussion about my purchase - which is for my brother who is very dear to me.

I look forward to receving the picture and perhaps purchasing more from your organization.

I purchased a ball for a young man's birthday. I realized I had overlooked the shipping notices when I purchased. I contacted customer service and Shelby was quick to respond and the ball arrived with plenty of time. Truly lovely customer service experience

I ordered a basketball for my bosses birthday. I received an email a few days later saying they could not locate the original ball I requested. They offered me a different ball that was actually more expensive at no additional cost. I called in and spoke with Sonia Boppell. I explained what had happened and she was able to get the new order placed for me and because I was a little worried the new order would not ship in time she must have over nighted the ball for me. I was very impressed with how they took care of my needs. My boss will love his gift and I will be ordering more from this company again and again. Thank you Sonia you are amazing

Alexander's customer service was excellent. He immediately contacted me regarding the issue I had and he was very polite and understanding of the issue I contacted the company about. The 5 Star Rating is strictly for the Customer Service, not the product.

Donna was a "Life Savior" and went above and beyond to get me the sports memorabilia in time for my boss to present as a retirement gift to one of our VIP customers.
My boss gave me a thank you gift for making him look good! Thanks again Donna for helping me and my boss look great! Greatly appreciated the excellent and timely customer service.

Over the past couple of weeks I dealt with three different "Fan Advocates". Not until I talked with Cristin did I get the results needed. Cristin deserves a raise for her outstanding customer service!

Cristin was absolutely wonderful and continually checked in to let me know where my purchase was in the process. I had initially given her the wrong shipping address and she immediately got back to me. She also followed up to make sure my daughter was happy. Customer Service to perfection!

There was an issue with my order and Jodi Laureano was on top of it and provided great service. She figured out the problem, fixed it fast, and kept me updated on everything! Will definitely shop here again because of her and the customer service.

Needed some followup with the order. Cristin was a rock star. Walked me through the process and then followed up with a link that got me what I was looking for. If I ever need help again, I will be sure to ask for Cristin!

I purchased a Christmas gift for a friend and was disappointed to learn that a few days after I purchased the item, the price dropped during another sale. I contacted customer service and Lexi was very helpful in making sure she honored the new price and provided me with updated shipping/tracking information. Great experience overall! Will definitely be a repeat customer!

At first JSA declined the authenticity of the Messi autographed picture. However, after taking another look, JSA V. P. JameS Spence III Has confirmed that the picture is Authentic. Sports Memorabilia staff have been great working with me and I have purchased several other items that have been authenticated. I will continue to trust and buy...

Upon receiving my item I noticed the authentication certificate was not included. When I contacted the company the assigned me Jane Tesoriero who personally assisted with my enquiry. Jane was friendly, efficient and fast which made my experience with the company a very positive one.

Regards SP

I had the opportunity to work with Lauren Alfonzo after I received my order that wasn't quite right. She did everything in her power to fix the order as well as keep me up to date of all new developments with the order until the time it was shipped out. I truely appreciate everything she has done and look forward to working with her on my future orders. Thank you Lauren!