SportsMemorabilia.com

Genevieve took the time to answer my questions and helped find a solution to my problem. She is a great customer service representative because she took the time to listen and help. Thanks Genevieve!
Sincerely,
Shana Leone

Lexi did a great job responding to my questions in a very timely manner! I was able to email my concerns and they were addressed very quickly. The staff, especially Lexi, were professional and very knowledgeable and were able to answer my concerns.

When fedex lost my package I was extremely upset, because it was a Christmas gift. Melissa Ospina Is who I spoke with and she made sure to get me a new one out pronto and make sure it was here by Christmas! I couldn't be more thankful that I got a agent that was willing to go above and beyond for me and to get the situation fixed! She was very polite and kind.

Lexi [aka Alexis] provided excellent follow-up/customer service. As such, this online retailer has earned my future business. A great selection of sports memorabilia; I recommend to all. KL - Tucson, AZ

An item in stock became out of stock when its price was not updated before i ordered it. Then i received calls from guys "on the inside" that had me if i wanted REAL stuff.

I made an error in ordering (clicked ONE too many times!) and needed to get one of my items returned - after refusing only to have FedEx return to me she helped me through the return process and was OUTSTANDING! Not only was she on top of things but also humorous as well-don't we all need that this time of year?! Can't say enough about her customer service skills - you guys are lucky to have her! AND, the product is FANTASTIC! My husband will love it when he opens it at Christmas!

Taryn was so very helpful and kind and understanding! It was a pleasure knowing that
Someone was dedicated to get my Christmas gift by Christmas. I am very grateful for
Her and wanted you to know it!

Elaine Tomanio

We ordered a framed autographed Saquon Barkley jersey for our grandson from Sports Memorabilia. (Yes, it is an expensive item, but (after all) it is our grandson and he's a huge Giants' fan.) When the estimated delivery date had passed and the jersey hadn't arrived, we called Customer Service and (luckily) were directed to Cristin. She said there was a problem with the delivery but promised to solve it. It took a few days, but after a lot of work on her part, she re-directed the jersey to the right place (and to our deliriously happy grandson). Once it arrived, she made sure to contact us and remind us that the package should be opened carefully and if there is any damage, like a chip or a scratch (there wasn't), she would jump on it immediately. The whole process took a little longer that expected but thanks to Cristin, the episode had a Hollywood ending. Great job, Cristin, in providing exceptional customer service.

Bought a $9000 bat for my husband's birthday which was supposed to be delivered Sent 28th and since it wasn't I called customer service. Well, it seems that although my credit card was charged and I have an order #, they told me that they no longer have the bat. I was offered nothing for their mistake and now have no gift for my husband. Shame on you SporthsMemorabilia, shame on you. I have no doubt someone else with status offered more money after I bought it, and it was given to them. Terrible for business and you just lost mine.

One order, two boxes. One came the other didn't. Called Sportmemorabilia, they told me to call Fed Ex. Fed Ex told me to call the vendor. Starting to worry I was getting the run around. Called back and spoke with Geneviève Busby! Problem resolved? Second package on its way. Thank you Geneviève Busby!

Marcos gave super speed in dealing with our issue. I could not be happier. AAA+++ service. He was quick to respond with a solution that corrected my issue with the authentication...

I have had a trouble with my package at customs in Czech republic and went crazy that I will not receive the puck (gift for my boyfriends b-day, huge fan of Mike Modano :)) . I have contacted sportsmemorabilia directly on the site to give it a go if somebody could assist me and got assigned to Cristin who was the best really :D Cristin has checked the package, tracked it back to SM, and made sure that it will be delivered to me. The package arrived just after the b-day (well, customs, I should have thought about that and ordered 1 week earlier). Cristin prepared a lovely card with description of the gift (and even including a czech sentence that I wrote for my boyfriend :D) so he knew what he will get in few days!
Five stars service! And so many different memorabilias (I was looking for Dallas Stars and Mike Modano and there were many many options to choose from).

Mellisa Ospina was amazing. There was a problem with my order Mellisa was great she came up with a solution and got my order delivered on time. I would recommend your company to everyone who is looking to purchase sports memorabilia.

Andrea Mendoza, was incredible she helped me from the begining to the end. I must of emailed her a 1,000 times and she responded back to me and quickley. She took care of my problem quick and fast... never had anybody like her... Shes great

Mike

Ordered a last min wedding gift for my fiancé and Sportsmemorabillia made sure It got shipped in time for our wedding. Excellent customer service.My fiance is going to love his signed ball and jersey! THANK YOU SO MUCH!

Jeanude took care of on online order situation and turned it into a remarkable experience. Her professional manner is better then anyone could expect. 100% I will be doing business with Sportsmemorablilia again.

I had an issue with combining 2 accounts and Donna was able to get this accomplished in a matter of less than 24 hours. Great attitude, efficient and a true professional. Thank you.

A. J. went above and beyond to ensure my order arrived before Christmas despite many obstacles. He provided very professional and caring customer service!

My shipping address got messed up and I emailed the support team to help me right after. Alexis responded within a business day and had it changed for me. She's been very helpful!

Are the autographs real if they are how long does it take for players to sign each one do y'all have any auburn stuff as jerseys or football signed by auburn current head coach.

Though there was a slight mix-up, I am pleased overall with the quality and timely arrival of my purchase. Can't thank Alexis enough for her patience and the excellent service provided.

Shelby Coyle is a great service rep! She checked on my satisfaction after my order came in. I would definitely contact her if I ever have questions about their products.

Wow! Lauren Alfonso responded almost immediately to my question and included important details in the answer. Customer service this outstanding is difficult to find. Bravo, Lauren! Thanks so much!