SportsMemorabilia.com has a rating of 3.6 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SportsMemorabilia.com most frequently mention customer service, timely manner, and birthday gift. SportsMemorabilia.com ranks 1st among Sports Memorabilia sites.
This company responds to reviews on average within 12 days
I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience with an issue and Cristin was great! She resolved it quickly and responded quickly! Thanks Cristin.
I placed an order for one item. They sent me three. I called them immediately. They strung me along for two weeks then told me they wouldn't do a return. I wouldn't recommend this company to anyone
Connie Hubbard provided excellent, efficient and friendly customer service, quickly addressing the replacement of an item damaged in delivery and followed up in an exceptional manner/
Gabriel was great. She took my situation from frustrating to a perfect ending. She kept in constant communication and was quick to resolve my issue. I appreciate her very much.
They take the money. Months later they say out of stock and you get money back. Maybe they make a fortune just accumulating interest off others money?
O-1G*******J*******K transaction ID
Products used:
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Even though there was a mix-up with our order Eukneique helped me through the process and everything turned out fine. Love the autographed Todd Gurley picture.
Thank you Cristin for being so helpful! I didn't order in time for my bfs birthday and she put together such a nice card stuffer so he had something to open. Great touch!
Thanks again :)
Good assortment for Hoosier Fans. Thanks to Connie for her added assistance with my order. This is the first time using this website and I was quite pleased with the results. Thank you
I purchased the Mahogany MLB Jersey display case for a Red Sox Jersey I wore during a Red Sox Fantasy Camp I attended many years ago.
The display case was delivered as promised and the cardboard box it was delivered in was in rough condition but the display case was packed with extra bubble packing and survived the journey.
The reason why I gave it just 3 stars (average) is the door frame hinge screws were mounted crooked so the case door is not level when the door is closed.
I also don't believe the case frame is real wood-- it looks more like pressed wood. There is a little bit of white substance (maybe glue?) near one of the 45 degree frame joints that I can't seem to remove.
Also, the inner case frame body holding the jersey is made of plastic and is not rigid enough and will bend a little when the door is open even with 5 screws holding the case to the wall.
The case window is acrylic plastic (not real glass) and a couple of glazing points needed to be redone as they became loose which I assume was during transit.
* SportsMemorabilia.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have purchased items from them for many years. These are always gifts for my husband.
They have a wide selection of products that fit into my budget.
Quality service, quality products.
Andrea Mendoza was great to work with. She was very prompt with all responses and handled my situation very quickly. She has excellent customer service. Thank you for all your help.
Shelby did a fantastic job when I had an issue with my order. She even followed up on the rest of my order after the initial issue was resolved. Thanks Shelby!
Made a purchase and the shipment was fast and easy except when the shipping company messed up. Not a big deal I made one call and Connie solved my problem quickly.
Kevin was VERY helpful in solving my problem. I thought it was gonna be a hassel but everything worked out great and was taking care of in a timely manner. Thanks again
Very happy with my product and the customer service i was provided. Personal email to make sure i was happy with everything after it arrived. Very pleased! Thanks so much!
I had an issue with a delay in ordering. I was able to get in contact with Connie who was extremely helpful and went the extra mile to get my item shipped. Thanks again Connie!
Invoice ID
107-4817-0925
I ordered a NHL signed Leon Draisaitl jersey on June 8,2020. Delivery was slated not to be until Sept 2020. Totally understandable due to Covid. When my shipment was not received in Sept I tracked my parcel again (as i did several time prior to this) and it stated "processing" At one point I called and actually spoke to person. I was again told the order was still not available. The fellow on the phone assured me I would receive my order once they had the order in stock. Again, understandable they did not have the jersey due to their inability to actually get the hockey player to sign the jersey due to COVID. I continued to check the order all along into the late fall..."Processing" is all it ever said. With everything else going on in the world I actually forgot about the order for a couple months.
Today I went to check the order and it says the "the order cannot be located". Now I am concerned! I ordered *******@PayPal but now my 180 day window for a dispute is closed! This jersey was a gift for my husband and he really wants to receive the goods otherwise I would have cancelled long ago. I have also never received any kind of email confirmation regarding the order or any updates at all, this is really discerning and I'm actually freaking now. I paid just under $650 CAD for this jersey!
I tried calling, tried their CHAT no response. I have sent an email so hopefully I will see a resolution.
Tip for consumers:
caution!
She solved my problem very quickly. I needed to make a correction on my order and she took care of it in a timely manner. She was very polite and courteous too!
This was my first experience with Sportsmemorabilia. Alexis M. Was very helpful and patient with all of my questions. My order arrived in a timely manner.
I had an issue regarding my package. I was unable to receive my package and Thais Evans helped me to get a refund on my purchase. He gave me great customer service and he is an amazing person.
Connie was very understanding of my situation and her customer service was outstanding! Will not question ordering again from sportsmemorbilia knowing there is customer service like hers!
Had an issue with an order and both Gabrial and Luis helped resolved it. Will definitely order again from these guys! Keep up the great customer service!
Made an error in my order and I contacted customer service and was transferred to gabriel who was able to cancel the order so I could reorder correctly.
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