• SportsMemorabilia.com

SportsMemorabilia.com

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Overview

SportsMemorabilia.com has a rating of 3.6 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SportsMemorabilia.com most frequently mention customer service, timely manner, and birthday gift. SportsMemorabilia.com ranks 1st among Sports Memorabilia sites.

  • Service
    53
  • Value
    47
  • Quality
    41

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
23
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How would you rate SportsMemorabilia.com?
Top Positive Review

“Cristin was great!”

Michael N.
2/8/24

I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience with an issue and Cristin was great! She resolved it quickly and responded quickly! Thanks Cristin.

Top Critical Review

“Buyer Beware”

Jeff K.
6/2/24

I placed an order for one item. They sent me three. I called them immediately. They strung me along for two weeks then told me they wouldn't do a return. I wouldn't recommend this company to anyone

Reviews (652)

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Reviews that mention popular keywords

shelby coyle (43) connie hubbard (25) customer service (352)
Thumbnail of user markr268
Florida
1 review
0 helpful votes
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July 18th, 2017

Connie Hubbard provided excellent, efficient and friendly customer service, quickly addressing the replacement of an item damaged in delivery and followed up in an exceptional manner/

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Lisa P.
Texas
1 review
0 helpful votes
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October 26th, 2018

Gabriel was great. She took my situation from frustrating to a perfect ending. She kept in constant communication and was quick to resolve my issue. I appreciate her very much.

Thumbnail of user davidb7076
Michigan
1 review
2 helpful votes
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November 10th, 2021

They take the money. Months later they say out of stock and you get money back. Maybe they make a fortune just accumulating interest off others money?
O-1G*******J*******K transaction ID

Products used:
None

Service
Value
Shipping
Thumbnail of user nancyt194
Missouri
1 review
0 helpful votes
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January 4th, 2019

Even though there was a mix-up with our order Eukneique helped me through the process and everything turned out fine. Love the autographed Todd Gurley picture.

Service
Value
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Returns
Quality
Thumbnail of user rachelm379
Canada
1 review
0 helpful votes
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October 1st, 2019

Thank you Cristin for being so helpful! I didn't order in time for my bfs birthday and she put together such a nice card stuffer so he had something to open. Great touch!
Thanks again :)

Thumbnail of user davidw1231
Ohio
2 reviews
0 helpful votes
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November 7th, 2018

Good assortment for Hoosier Fans. Thanks to Connie for her added assistance with my order. This is the first time using this website and I was quite pleased with the results. Thank you

Thumbnail of user larissaw10
Illinois
1 review
0 helpful votes
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January 7th, 2019

Shakira #1 She helped me SO much and answered ALL of my questions and concerns. I got exactly what I wanted and I will definitely will shop at this website again. Forget 5 stars... I give 10 stars

Thumbnail of user richards1630
New Hampshire
1 review
0 helpful votes
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December 9th, 2019

I purchased the Mahogany MLB Jersey display case for a Red Sox Jersey I wore during a Red Sox Fantasy Camp I attended many years ago.

The display case was delivered as promised and the cardboard box it was delivered in was in rough condition but the display case was packed with extra bubble packing and survived the journey.

The reason why I gave it just 3 stars (average) is the door frame hinge screws were mounted crooked so the case door is not level when the door is closed.

I also don't believe the case frame is real wood-- it looks more like pressed wood. There is a little bit of white substance (maybe glue?) near one of the 45 degree frame joints that I can't seem to remove.

Also, the inner case frame body holding the jersey is made of plastic and is not rigid enough and will bend a little when the door is open even with 5 screws holding the case to the wall.

The case window is acrylic plastic (not real glass) and a couple of glazing points needed to be redone as they became loose which I assume was during transit.

* SportsMemorabilia.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user patm331
California
3 reviews
0 helpful votes
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December 19th, 2018

I have purchased items from them for many years. These are always gifts for my husband.
They have a wide selection of products that fit into my budget.
Quality service, quality products.

Thumbnail of user robertp746
Canada
1 review
0 helpful votes
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December 6th, 2018

Terrence was extremely helpful my package was delivered to my home here in Kincardine Ontario Canada on time safe and sound I will definitely be doing business with your site again

Thumbnail of user neala22
Missouri
1 review
0 helpful votes
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June 28th, 2018

Connie Hubbard was a rockstar. I messed up my shipping and she fixed it for me within the hour. She reached out to me several times to make sure I was good to go.

Thumbnail of user karend194
New York
2 reviews
1 helpful vote
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December 14th, 2017

Andrea Mendoza was great to work with. She was very prompt with all responses and handled my situation very quickly. She has excellent customer service. Thank you for all your help.

Thumbnail of user donnas585
Missouri
1 review
0 helpful votes
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December 9th, 2018

Shelby did a fantastic job when I had an issue with my order. She even followed up on the rest of my order after the initial issue was resolved. Thanks Shelby!

Thumbnail of user scotte114
Georgia
1 review
0 helpful votes
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August 25th, 2018

Made a purchase and the shipment was fast and easy except when the shipping company messed up. Not a big deal I made one call and Connie solved my problem quickly.

Thumbnail of user chrisp478
Pennsylvania
1 review
0 helpful votes
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December 17th, 2018

Kevin was VERY helpful in solving my problem. I thought it was gonna be a hassel but everything worked out great and was taking care of in a timely manner. Thanks again

Thumbnail of user johnm2272
New Jersey
1 review
0 helpful votes
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August 31st, 2018

Shelby Coyle was a true professional. She was polite, knowledgeable and a pleasure
To work with. She is an asset to your company. Thanks, John Mc hale

Thumbnail of user crystala68
Canada
1 review
0 helpful votes
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December 21st, 2018

Very happy with my product and the customer service i was provided. Personal email to make sure i was happy with everything after it arrived. Very pleased! Thanks so much!

Thumbnail of user joeb549
Virginia
1 review
0 helpful votes
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August 1st, 2018

I had an issue with a delay in ordering. I was able to get in contact with Connie who was extremely helpful and went the extra mile to get my item shipped. Thanks again Connie!

Thumbnail of user lauriem672
Canada
1 review
2 helpful votes
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January 28th, 2021
Verified purchase

Invoice ID
107-4817-0925

I ordered a NHL signed Leon Draisaitl jersey on June 8,2020. Delivery was slated not to be until Sept 2020. Totally understandable due to Covid. When my shipment was not received in Sept I tracked my parcel again (as i did several time prior to this) and it stated "processing" At one point I called and actually spoke to person. I was again told the order was still not available. The fellow on the phone assured me I would receive my order once they had the order in stock. Again, understandable they did not have the jersey due to their inability to actually get the hockey player to sign the jersey due to COVID. I continued to check the order all along into the late fall..."Processing" is all it ever said. With everything else going on in the world I actually forgot about the order for a couple months.

Today I went to check the order and it says the "the order cannot be located". Now I am concerned! I ordered *******@PayPal but now my 180 day window for a dispute is closed! This jersey was a gift for my husband and he really wants to receive the goods otherwise I would have cancelled long ago. I have also never received any kind of email confirmation regarding the order or any updates at all, this is really discerning and I'm actually freaking now. I paid just under $650 CAD for this jersey!
I tried calling, tried their CHAT no response. I have sent an email so hopefully I will see a resolution.

Tip for consumers:
caution!

Service
Shipping
Returns
Thumbnail of user bonniel104
California
1 review
0 helpful votes
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August 10th, 2018

She solved my problem very quickly. I needed to make a correction on my order and she took care of it in a timely manner. She was very polite and courteous too!

Thumbnail of user deniseb290
California
1 review
0 helpful votes
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September 6th, 2018

This was my first experience with Sportsmemorabilia. Alexis M. Was very helpful and patient with all of my questions. My order arrived in a timely manner.

Thumbnail of user juliab176
Canada
1 review
0 helpful votes
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July 17th, 2018

I had an issue regarding my package. I was unable to receive my package and Thais Evans helped me to get a refund on my purchase. He gave me great customer service and he is an amazing person.

Thumbnail of user chrisw308
Wisconsin
1 review
0 helpful votes
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December 29th, 2017

Connie was very understanding of my situation and her customer service was outstanding! Will not question ordering again from sportsmemorbilia knowing there is customer service like hers!

Thumbnail of user scottf217
Virginia
1 review
0 helpful votes
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December 8th, 2018

Had an issue with an order and both Gabrial and Luis helped resolved it. Will definitely order again from these guys! Keep up the great customer service!

Thumbnail of user lynng125
Maryland
1 review
0 helpful votes
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November 7th, 2018

Made an error in my order and I contacted customer service and was transferred to gabriel who was able to cancel the order so I could reorder correctly.

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From the business

Buy sports memorabilia, autographs & signed gifts from MLB, NFL, NBA, NHL. Find baseball, football, basketball, hockey autographed jerseys.

Company Representative

Thumbnail of user erinf11
Nigel P.
Marketing Specialist
Typically responds within 12 days

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