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SportsMemorabilia.com has a rating of 3.6 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SportsMemorabilia.com most frequently mention customer service, timely manner, and birthday gift. SportsMemorabilia.com ranks 1st among Sports Memorabilia sites.
This company responds to reviews on average within 12 days
I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience with an issue and Cristin was great! She resolved it quickly and responded quickly! Thanks Cristin.
I placed an order for one item. They sent me three. I called them immediately. They strung me along for two weeks then told me they wouldn't do a return. I wouldn't recommend this company to anyone
Hello, thank you very much CONNIE HUBBARD, this is my first time customer and I made a mistake with my order and I didnt notice it until a few minutes after my order was submitted, not only did Connie correct my problem she notified me on my order and even my next order... I dont know her but Im so glad I was able to connect with her, shes superb... thx again
Had a small issue with an order. Lauren handled it quickly and professionally making the process so easy. Resolution exceeded my expectations. Thank you SportsMemorabelia.com
It was such a pleasure dealing with Nick Sabatino at Sports Memorabilia. He answered all my questions and followed up to make sure I received my order and everything was OK.
Cristen M is definitely an asset to your organization., she goes above and beyond to assist the customer. This is the first time in a long time that a representative has Wowed me!
Ms lauren alfonzo is the best she helpt me out geting me a replace mint for a itom that i did not order with no probloms she is a very respectful woman who needs a raise shes one off ur best shes a keeper take care of ur people and thay will take care of u yours truly Edward footlander
My order was initially lost and forgotten... and due to NO HELP AT ALL from the guy who was supposed to be my "account manager" (he knows who he is) and point of contact, I was forced to contact customer service, and THANKFULLY I GOT AJ! AJ did more than a senior account executive could do! He tracked down the missing order, got the framing expedited and then insisted that the shipping happen overnight. He is even helping me get a refund for the overnight shipping I requested. AJ helped turn a disaster into a 12 day ordeal which was salvageable. (a simple frame and ship should never take 12 days!) The FIVE STARS IS ONLY FOR AJ... NOT THIS COMPANY THOUGH... they get one star, as well as the senior account executive that said he was taking over my account and that if I had any questions or problems to let him know... well I did and he did nothing. This is not how to treat a customer. Also they allow you to choose and pay for overnight shipping when they know it will never happen because framing requires more time... three days in fact (which is ridiculous). The "Senior Account Executives" don't care about you... just about making more sales. So, in a nutshell, I will say they are extremely lucky to have AJ, because without him I would be calling the better business bureau.
I purchased a few signed hockey photos and they went on sale shortly after i purchased them, they wouldnt be sent for a few months. I was upset because of the price decrease and Shelby matched the price of the sale and refunded me the difference and came through for me. A REAL NICE PROFESSIONAL PERSON TO DEAL WITH AAAA+++
Excellent and professional assistance with kindness and humbleness by Cristin. I will continue to shop Sport Memorabilia because of service I received from your loyal employee Cristin.
Tip for consumers:
5 Star Service. Prompt response with dedication to service. I highly recommend Sport Memorabilia for everyone! Their employee Cristin displayed unparalleled support and concern with my refund due to my error.
Products used:
I just cancel my order. I already had purchased items before I accidentally chose them. Excellent prompt response which I received by Cristin. I highly recommend Sport Memorabilia since I received humbleness service and professional assistance. Way to go Cristin! You are definitely a winner as an employee Cristin. Keep up the great work!
Cristin was very sweet and was very helpful in giving me information and working with me to return a package. Very professional and would absolutely use Sports Memorabilia again becasue of her!
Cristn provided me with excellent customer service She was right on top of my problem and solved it and after that aplaced an other order for my 5th ball from your co Steve Gerstenblatt
Fast, nice, bottom line, AMAZING!
Solved my problem within 1 hour and I can easily say that it was one of my best customer service I ever had and especially online.
Linda Blake was excellent. She got back to me in a timely manner and helped me out greatly since the item I bought was a gift and I needed to know ASAP if it was coming.
Shelby Coyle provided me great customer service! I had an issue with my order and she was able to help me get it sorted out
Really helped me out when I made a mistake on my order. I will continue to shop here. Great customer service. Good communication.
Nick provided me great customer service! He made sure my issue was handled and was always there to answer any questions I had.
Shelby provided the best customer service! I received my order in less than a week and was very happy with the overall experience.
Shelby helped me about 4 times that i messed up, really amazing and quick service. She was patient and caring. Thanks a lot!
Very impressed with how Shelby handled my problem. She told me what she was going to do and then followed through. 5 stars!
They went above and beyond to make sure I received my order when I needed it!
Shelby Coyle provided me great customer service!
I emailed Andrea Mendoza about my order. She replied quickly and went out of her way to resolve my issue. Thank you!
Lauren answered my question perfectly and was extremely prompt with her response, especially given the time difference with me being in Australia.
Fast shipping and excellent customer service. Follow up with order for satisfaction. They took very good care of me. Will order again
The item as described, the price was good compared to similar items and Shelby Coyle resolved shipping issue with ease. Highly recommended!
Absolutely fantastic site for autographed memorabilia.
And a Miguel will go thr the extra mile to give you the best shopping experience.
Tip for consumers:
Questions answered intelligently and fully.
Products used:
Signed must memorabilia
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Hello Flo,
Thank you so much for the positive review! We truly appreciate your feedback and look forward to the opportunity to serve you again in the future! Best regards, Shane