• SportsMemorabilia.com

SportsMemorabilia.com

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Overview

SportsMemorabilia.com has a rating of 3.6 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SportsMemorabilia.com most frequently mention customer service, timely manner, and birthday gift. SportsMemorabilia.com ranks 1st among Sports Memorabilia sites.

  • Service
    53
  • Value
    47
  • Quality
    41

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
23
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How would you rate SportsMemorabilia.com?
Top Positive Review

“Cristin was great!”

Michael N.
2/8/24

I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience with an issue and Cristin was great! She resolved it quickly and responded quickly! Thanks Cristin.

Top Critical Review

“Buyer Beware”

Jeff K.
6/2/24

I placed an order for one item. They sent me three. I called them immediately. They strung me along for two weeks then told me they wouldn't do a return. I wouldn't recommend this company to anyone

Reviews (652)

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Reviews that mention popular keywords

shelby coyle (43) connie hubbard (25) customer service (352)
Thumbnail of user jamesf469
Australia
1 review
0 helpful votes
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July 5th, 2018

Shelby coyle was just awesome in helping me refund an item that my wife decided that she did not want. Great service!

Thumbnail of user sherrillm
New York
1 review
0 helpful votes
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June 22nd, 2017

Donna and Genevieve both gave me excellent service and the results were very prompt. I will continue to shop with Sportsmemorabilia.

Thumbnail of user ryanh142
Nebraska
1 review
2 helpful votes
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January 16th, 2018

Andrea Mendoza was a huge help in figuring out the status of my package and getting it out asap thank you.

Thumbnail of user ashlym
Pennsylvania
1 review
0 helpful votes
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December 18th, 2018

Connie was awesome, she really helped me get a special gift delivered on time. She and the company are top notch.

Thumbnail of user ashleighs20
Pennsylvania
1 review
0 helpful votes
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November 28th, 2018

Shelby was super helpful and quick to follow up on all of my questions. Shelby provided me with excellent customer service.

Thumbnail of user bonnieb201
Colorado
2 reviews
0 helpful votes
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September 26th, 2018

Shelby Coyle gave us excellent service. She took great care of our purchase questions. She is an asset to your company.

Thumbnail of user timc446
Virginia
1 review
0 helpful votes
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September 26th, 2019

Every. Single. Person. That works for this company was not only helpful but A pleasure to work with! Genevieve was amazing!

Thumbnail of user ab5092
Maryland
2 reviews
1 helpful vote
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November 26th, 2017

Customer service representative handled my inquiry courteously and professionally and most importantly, followed up as promised in a timely manner.

Thumbnail of user brettg37
Wisconsin
1 review
0 helpful votes
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January 9th, 2019

Connie was extremely helpful, and was able to get my package shipped a week early. Her help is greatly appreciated.

Thumbnail of user amandas470
Texas
1 review
0 helpful votes
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January 20th, 2019

Shelby was super helpful in tracking down my estimated ship date to make sure it arrived as quickly as possible.

Thumbnail of user paulk494
Canada
1 review
0 helpful votes
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October 12th, 2018

I had entered the shipping address incorrectly and AJ was courteous and very helpful when it needed to be corrected.

Service
Thumbnail of user alisong41
Massachusetts
1 review
0 helpful votes
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February 10th, 2018

Lauren was great! Thank you for your help and quick shipment. Love it and I know my husband will too!

Thumbnail of user holdenr1
California
1 review
2 helpful votes
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January 11th, 2021

I put my order in and was charged on December 16th and was told it would be delivered by January 8th. I received a call from someone working for the company about a week later but I couldn't answer so they left a message to return a call. I have called back many times since then but have always gotten a voice mail. The phone number on the website always says no one is available and the chat never has anyone available either. There is no email address and I can't get ahold of anyone in any way from this website/company. This is very disappointing as this is supposed to be a gift and I have no idea when or if I will ever get it. I will never shop with this company again and I caution anyone else to as well. I thought this was a legitimate company but now it just feels like I got scammed.
UPDATE!
After contacting my credit card company and filing a dispute against this website, Sports Memorabilia Senior Account Executive reached out to me via email about an hour later stating that the item I had purchased and been charged for on December 16th (27 days ago) and was supposed to receive on January 8th (3 days ago), was out of stock and that I could order a different product if I wanted to. 27 days and $322 dollars later and I can only get in contact with them after my credit card company reaches out to them! Terrible business terrible customer service and terrible people! No integrity whatsoever and I advise against anyone doing business with this company unless you want to lose your money and even worse your time!

Tip for consumers:
Do not use this site!

Products used:
Still haven't got my product

Service
Shipping
Thumbnail of user andreas877
Andrea S. – SportsMemorabilia.com Rep

Thank you for the order number, I have sent this to our support team to review and follow up with you. I deeply apologize for any delay.

Thumbnail of user michaelk921
New Jersey
1 review
0 helpful votes
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December 11th, 2018

AJ was extremely helpful in keeping me up to date with the status of my order. I will definitely be ordering again. Keep up the great work.

Thumbnail of user genep22
Colorado
1 review
0 helpful votes
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June 15th, 2017

I will return as a customer. Great communicator prompt service and excellent follow up. Pleasant voice and very helpful

Thumbnail of user davey114
Florida
1 review
0 helpful votes
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September 5th, 2017

Connie Hubbard was awesome! She personally went out of her way to provide truly outstanding service. Thank you Connie!

Thumbnail of user maryf207
South Carolina
1 review
0 helpful votes
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December 21st, 2017

Andrea Mendoza was very helpful and exceptionally prompt with all responses in regards to a returned and refunded order.

Thumbnail of user bethb178
Utah
1 review
0 helpful votes
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December 8th, 2018

Kevin was great to work with and made my return simple and easy! Will definitely buy from them again!

Thumbnail of user manjots4
New Jersey
1 review
0 helpful votes
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November 10th, 2018

Kevin is a great person, he responds very fast and I'm happy with his and the company customer service.

Thumbnail of user richardg254
Florida
1 review
0 helpful votes
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February 14th, 2018

Connie Hubbard in customer service was outstanding. She was professional, efficient, knowledgeable, and polite. A pleasure to work with.

Thumbnail of user kellyh182
Minnesota
1 review
0 helpful votes
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December 22nd, 2017

Andrea Mendoza solved my issues. In short order! She ROCKED IT! I would you them again! Thanks Andrea!

Thumbnail of user jodis220
California
1 review
0 helpful votes
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December 13th, 2018

Alexis mariner was very helpful! Got my address fixed and I received my shipment with out any issue!

Thumbnail of user jasonr305
California
2 reviews
0 helpful votes
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October 11th, 2018

She was very helpful in finding a piece of memorabilia in time for my brother's birthday! Thanks! Jason

Thumbnail of user upp7
Australia
1 review
0 helpful votes
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December 12th, 2017

Great customer service from Gloria who provided me with excellent customer service- thanks very much for your help! It's made my life a lot easier

Thumbnail of user bryceb36
New Mexico
2 reviews
0 helpful votes
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November 2nd, 2018

Christin turned a bad situation into a great experience. She rocks. I have to say no other person would do what she did for me!

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From the business

Buy sports memorabilia, autographs & signed gifts from MLB, NFL, NBA, NHL. Find baseball, football, basketball, hockey autographed jerseys.

Company Representative

Thumbnail of user erinf11
Nigel P.
Marketing Specialist
Typically responds within 12 days

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