SportsMemorabilia.com has a rating of 3.6 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SportsMemorabilia.com most frequently mention customer service, timely manner, and birthday gift. SportsMemorabilia.com ranks 1st among Sports Memorabilia sites.
This company responds to reviews on average within 12 days
I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience with an issue and Cristin was great! She resolved it quickly and responded quickly! Thanks Cristin.
I placed an order for one item. They sent me three. I called them immediately. They strung me along for two weeks then told me they wouldn't do a return. I wouldn't recommend this company to anyone
Shelby coyle was just awesome in helping me refund an item that my wife decided that she did not want. Great service!
Donna and Genevieve both gave me excellent service and the results were very prompt. I will continue to shop with Sportsmemorabilia.
Andrea Mendoza was a huge help in figuring out the status of my package and getting it out asap thank you.
Connie was awesome, she really helped me get a special gift delivered on time. She and the company are top notch.
Shelby was super helpful and quick to follow up on all of my questions. Shelby provided me with excellent customer service.
Shelby Coyle gave us excellent service. She took great care of our purchase questions. She is an asset to your company.
Every. Single. Person. That works for this company was not only helpful but A pleasure to work with! Genevieve was amazing!
Customer service representative handled my inquiry courteously and professionally and most importantly, followed up as promised in a timely manner.
Connie was extremely helpful, and was able to get my package shipped a week early. Her help is greatly appreciated.
Shelby was super helpful in tracking down my estimated ship date to make sure it arrived as quickly as possible.
I had entered the shipping address incorrectly and AJ was courteous and very helpful when it needed to be corrected.
Lauren was great! Thank you for your help and quick shipment. Love it and I know my husband will too!
I put my order in and was charged on December 16th and was told it would be delivered by January 8th. I received a call from someone working for the company about a week later but I couldn't answer so they left a message to return a call. I have called back many times since then but have always gotten a voice mail. The phone number on the website always says no one is available and the chat never has anyone available either. There is no email address and I can't get ahold of anyone in any way from this website/company. This is very disappointing as this is supposed to be a gift and I have no idea when or if I will ever get it. I will never shop with this company again and I caution anyone else to as well. I thought this was a legitimate company but now it just feels like I got scammed.
UPDATE!
After contacting my credit card company and filing a dispute against this website, Sports Memorabilia Senior Account Executive reached out to me via email about an hour later stating that the item I had purchased and been charged for on December 16th (27 days ago) and was supposed to receive on January 8th (3 days ago), was out of stock and that I could order a different product if I wanted to. 27 days and $322 dollars later and I can only get in contact with them after my credit card company reaches out to them! Terrible business terrible customer service and terrible people! No integrity whatsoever and I advise against anyone doing business with this company unless you want to lose your money and even worse your time!
Tip for consumers:
Do not use this site!
Products used:
Still haven't got my product
AJ was extremely helpful in keeping me up to date with the status of my order. I will definitely be ordering again. Keep up the great work.
I will return as a customer. Great communicator prompt service and excellent follow up. Pleasant voice and very helpful
Connie Hubbard was awesome! She personally went out of her way to provide truly outstanding service. Thank you Connie!
Andrea Mendoza was very helpful and exceptionally prompt with all responses in regards to a returned and refunded order.
Kevin was great to work with and made my return simple and easy! Will definitely buy from them again!
Kevin is a great person, he responds very fast and I'm happy with his and the company customer service.
Connie Hubbard in customer service was outstanding. She was professional, efficient, knowledgeable, and polite. A pleasure to work with.
Andrea Mendoza solved my issues. In short order! She ROCKED IT! I would you them again! Thanks Andrea!
Alexis mariner was very helpful! Got my address fixed and I received my shipment with out any issue!
She was very helpful in finding a piece of memorabilia in time for my brother's birthday! Thanks! Jason
Great customer service from Gloria who provided me with excellent customer service- thanks very much for your help! It's made my life a lot easier
Christin turned a bad situation into a great experience. She rocks. I have to say no other person would do what she did for me!
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Thank you for the order number, I have sent this to our support team to review and follow up with you. I deeply apologize for any delay.