Square Inc

We have using square for 4/5 years.

We decided to do online ordering for our pizzeria and are going to use the square website platform. They recommended a company called Scope to design and build our website. After many months of working with this company and never getting the site up and running correctly... we decided to use a different company. The second company had the website live and functioning with-in one week.

Square & Scope refused to refund any of the money we paid them to build our website.

Highly recommend not using either of these companies.

They should really define what transfers they have available.
Any payment I'm expecting is a headache to even receive.
I have it set up for instant transfer But I struggle for up to 3-4 hrs minimum and typically have to go to support to even access my funds. Square has been the one program I have to fight with in order to get my money.

I opened an account with them to make life easier. Well epic fail. They took my customers deposit put my account on hold for needing more information. Over 3 days i sent them information they asked for, why did it take 3 days, because they kept coming back with needing more info. I'm on a deadline with this customer and now i will not be able to meet that deadline. You can't get ahold of anyone on the phone you have to chat message with them. Customer service a zero, program a zero, and will be taking my business to swipe simple. Absolutely the worst customer service experience in my life. 3 days later and still no money in the account because it is still on hold. The only reason it is getting 1 start is because i can't put zero. While t he money sits in their account they keep drawing the interest on my customers money. HORRIBLE

Square's customer service is a joke.

The first time I contacted Square was in regards to POS equipment I purchased. My order was cancelled immediately after it was confirmed. I contacted chat support to find out why, and in the middle of trying to resolve my issue, the agent stopped responding.

I contacted them a second time because I wanted to transfer money from my Square account back to its original payment source. The agent kept asking me to verify my Square debit card, which I never received. Additionally, the agent couldn't give me an explanation as to why my original funding source was unlinked from my account. So, I was forced to link it again, and now I'm waiting until Nov. 3 for it to be verified. This place is a joke. Seriously, find ANY other business to handle your business account and transactions.

SQUARE IS HORRIBLE! They blocked my phone from calling customer support! Unheard of. Any issues or questions I can't solve. They often deem Fraudulent transaction & freeze your money. You try to resolve - their customer service is Non existent: incompetent, barely speak English & only run arounds. None of my issues had ever be solved. Horrible scammer Co to entrust your $.

My Weebly website was hacked and since Square now owns Weebly they offer tech support. However, after 4 days of texting back and forth they have still not fixed the infected website or offered any solutions. They no longer even reply to my repeated requests.

Three days later a fantastic man by the name of Luis called me and said that the problem was a corrupted theme. He reinstalled the theme and all malicious hijacker code disappeared. Many thanks, Luis! However, Square should make it easer to contact a live person. I had spend hours sending texts back and forth and got disconnected a few times in the process.

My review is the same as many others. I started my food business a year ago and needed a way to charge my customer's cards. I thought Squareup would be a great way to many my business funds and support customer's payment options. Was I wrong, after a month of sells. They shut down my account and forced me to refund all the money I have made for that month. I tried calling customer service but, no prevail. In result, I lost a lot of money. Please don't use this company no matter what.

They deactivated my account, without explanation. Now they are holding over $5k of my funds for "90 days" even though the funds have cleared every transaction except theirs. This is money I need for medical purposes hence why i sold the items. Thanks square, your local disabled veteran.

After been working with them for long time my account was deactivated due to violations of terms. My website is a global sales intermediator between providers and clients. All our monetary process it's performed solely in Miami, FL USA. Even been allowed to perform our business activities under the US Department of Commerce regulations the USA Merchants providers are not allowing businesses like mine to use their services and they don't even provide a reasonable reason of why. If they see the name of Cuba somewhere, that's enough reason to stop doing businesses without even knowing the government regulations or applying them. In around 1 year we never had a problem with charges back, with complaints to them from out clients, nothing. Everything was smooth during that time.