Stacees Dresses & Fashion

Can I give 0 stars?
Disgusting service so is the product!
Received my wedding dress which was nothing like the picture plus not fitting at all!
Tried to contact them to get a refund only to hear that the dress looks fine and I have to pay another £150 so they can fix it for me.
Devastated bride!
Do not buy from them!

Worst dress and even worse customer service.
Brought a dress and gave my exact measurements to them.
The dress itself was very baggy around my mid section somehow and the material was so itchy on my skin.
I brought this up with them and wanted to send the dress back for a refund but they said that I would have to pay and that it might get lost in transit so basically there was no point. They've now been haggling with me for almost two weeks. And keep offering just a little bit more of a tiny partial refund as well as offering to CHARGE me to make another dress. Considering I paid £150 plus shipping I don't think a £25 refund and an additional £45 to make a dress is going to cut it.
When I asked to make a complaint via their website chat they have literally just given me this link to trust pilot to leave a review so I guess they do not care about how bad their customer service and even their dresses are. I'm very very upset by the whole thing and just want my money back

I requested a return because the dress did not zip, and they asked for photos of me in it? (Uh… the dress that doesn't fit?!) Then never responded when I said no, because that is an inappropriate request, and asked to begin the return process. SCAM "return policy". Buyers beware!

I ordered a dress from them and later on I found out the event is cancelled. Dress was never used. Tags all intact. I have no use for the dress and they told me I cannot return it anymore.
Either I keep or sell, that is their advice.
Worst customer service.

Please do not make the same mistake as me, I can't believe I have been taken in by these cowboys. Counterfeit product, far too small, awful quality and had blood on. Despite all this they would not give me a refund, offered me another dress at a discount. Should be closed down now.

Absolutely unprofessional company! If you order a dress forget about exchange or refund, they will not do it! They keep saying they do not have dresses in stock and they can't accept return. 2 out of 4 bridesmaids dresses made wrong, too small. I am now stuck 6 weeks before wedding, avoid at all cost. I am stressed enough without bridesmaid dresses DRAMA topping up my anxiety. Can anyone advise if you managed to get your money back?

The worse company i have ever dealt with ordered dress ( over 100 pound) when it came it was just awful material cheap and tacky just rubbish i sent numerous emails asking were i return dress as id like refund to be told no! Customer services are shocking im still without my refund its been weeks now emails daily to be ignored they need closing down

My dress just arrived after a month. It's so bad it's almost funny. The length I asked for was 56 inches and it's 49! Mis-shaped, awful fabric, a real mess. Please don't purchase from this site. I'm nowbattling for a refund but not holding out much hope

My worst experience ever! I buy a dress, it come from France, looked nothing like picture so asked to return it took 2 weeks every day emailing to manage to get address- it is China! They promise return 50% of dress cost + i pay for delivery back, in the end i send it, they refund to take it! No idea what is happening with this dress! Super upset! People dont waist your time, money and health!

My daughter saw dress online and I felt price was very good for made to measure outfit. Ordering online was easy - we used the online chat facility to clarify the colour choice we wanted (selected the "as per picture" option which was a great idea to have when ordering, as very often it's the picture you've seen that you want). Once ordered they clarified measurements (be sure to check your spam mail). They said delivery would be early Jan and they delivered by end of December. Daughter is very pleased with fit and so am I... thank you. It's a beautifully made dress.

Bought daughters Prom Dress. Was that bad she was in tears trying it on. Asked if we could exchange and they flatly refused. Now stuck with a horrible dress we can't re sell and have to find another from a proper company. Do not buy from these people!

If only I had read the reviews before I ordered a dress from this company! Their website makes it appear that they are a UK company. My dress was mailed from Singapore. It was probably made in a sweatshop somewhere in Southeast Asia. I sent exact measurements, most of which were followed. However, the tea length dress in the picture did not arrive. I got a dress that fell to the floor. Stacees admitted in writing (email) that they didn't follow the length measurement I gave them. I told them it would cost $40 to have the dress hemmed. They offered $15 saying they only make a profit of $10 on the dress. I'm now disputing the charge through my Chase credit card company. It's just a nightmare. Meanwhile, my daughter's wedding is getting closer and I don't have a dress. Buyer beware. Especially when you are buying something from a country where there is no consumer protection!

Bought a dress with Stacees but it didn't fit you would assume like all other clothing companies that with proof of purchase I would be able to get a refund. No. They gave me a merry dance and refused to give me a full refund insisted that I send the parcel back tracked from uk to China at my own expense whilst also telling me that my parcel might get lost in transit (which happens a lot apparently) and therefore they are not liable/required to give me a refund. Just had an email from them saying they will give me a full refund if I take my negative review down. Not a chance I'm not the first person they have fooled out of money and mine was paltry compared to what is listed in some of the other reviews. Hopefully people read these reviews and don't shop with them.

I paid $400 for two dresses that were arrived in a bundled up ball! They were poor quality and good luck trying to return. They offered me $40 refund and did not provide where to send back dresses. I am STILL fighting with them for my money and how to return the dresses! Absolutely ridiculous and unacceptable.

I ordered my bridesmaid dresses from Stacees and like many others I really wish i had read these reviews beforehand. The dresses arrived quickly but despite being "made to measure" they did not fit either of my bridesmaids. The colour is different to the original colour sample I received and they generally look cheap. They do not look like the picture on their website. Sent numerous emails to their "customer care" team which were ignored. I persisted and they have told me that as they are made to measure they cannot be returned - even though they do not fit! Avoid!

I ordered two dresses 3 weeks ago and they arrived yesterday. I was pleasantly surprised by the quality of the work and materials used. Stacees kept in touch with me during my order process as they didn't have my first colour choice available for one of the dresses. I submitted custom size and length as one dress was required to be longer than the usual cut at the front as the lady this dress was for wanted to cover a scar on her leg. Both dresses were a perfect fit and I was pleased to find that they were double lined and the off the shoulder style dress has a bra built in... Fantastic for the price. We are both looking forward to wearing our dresses and will definitely order from Stacees again for those special occasions..

Dress was standard size, but the fabric was cheap. The sequins were glued on and shed everywhere. The back waist length was way too short (the waist sit at the ribs!). Then when we asked to return, they offered $35 and said we should go sell it on the secondary market! We have gone back and forth for weeks. I am convinced that all of the positive reviews are artificially created by the company. DO NOT WASTE YOUR MONEY.

The best way to get your money back.

1. Email them a few times asking for your refund and returns address.
2. If refused, report them to trading standards.
3. Contact your bank's dispute/fraud team and they will take care of the rest.

Things to note.
1. Apparently all the dresses are custom made. 2. This company will NEVER refund you money. 3. All they will do is offer to sell you another dress at a discount rate (according to other reviews, this new dress may not fit either).
4. Most important of all, DO NOT GIVE UP. Keep chasing up your bank until you get your money back! It worked for us.

Dont ever order anything from them ordered a size 18 outfit as sizes small came more like a 12 Im only a size 14 e mailed them to return as no return form was sent told it was custom made no it wasnt asked for money back no chance paid £111.50 with shipping in dispute with them never order anything from them I looked at the reviews on their site and they were brilliant wish I had of looked at other reviews sites independent ones like this site I would never ever of ordered anything

Absolutely appalling customer service - could not have been more rude. I was talking to them about a couple of bridesmaids dresses when they decided to increase the price by £15.00 per dress.

The below excerpt is copied from the online chat with "Cassie":

ME: Any other company would have had the customer service and decency to honour the price of a product their customer was going to buy
Why aren't you?

"CASSIE": our tailors charge us a lot now and we also need profit
We are not charity

I highly recommend avoiding this company unless you're willing to be treated with this kind of rudeness!

Purchased address purposely board size bigger arrived two days too late and when it arrived, it was too small.
Contacted the seller to return and they have used every excuse not to give the return details.
The details on the site is actually in China. They also saying that dress is a tailor-made a fit that is complete lies. They've took no measurements or asked anything size wise.
It turns out that they are not based in the UK. Which makes sense into why the sizing is too small.
Dont buy from Stacees

When you request a return within the return window, here is a typical response from them...

Stacees (Stacees)
23 Dec 2023, 15:07 GMT+8
Hi,

Thanks for your feedback.

Our tailor made the dress to the style and size you ordered, we indeed took much effort and cost on this. Hope you can understand. But in the other way, considering that you dissatisfied with the dress, we hope to help you as much as we can. As you see, this is a long-distance package and there are the risks. The return cost is paid by the customer. Our refund will be made after receiving the returned item. According to our previous customer feedback, the return time will be longer, which is beyond our scope of handling, I hope you can understand.
So we have applied our manager to refund you $20 and you needn't return the dress you received. Hope you can consider it.

Best regards,
John

I ordered 9 bridesmaids dresses and 1 mother of the bride outfit and they were beautiful. There was a lot of too-ing and fro-ing because of how many I needed but on the day all my girls were happy.

I started the process about a year before so as to make sure I had plenty of time to get things right. On the pink dresses the backs were sheer which looked beautiful on the younger girls but my MOH and chief bridesmaids wanted theirs in chiffon so you couldn't see through it. Stacees where able to make this adjustments without a problem... The only thing was even though I provides the exact measurements some of the dresses (mainly the grey ones) needed quite a bit of alteration which was costly. My mum's dress was lovely but a bit tight due to the cotton lining so we got our local dress maker to let it out and take it out the lining which was fine. Really happy with them...