Stacees Dresses & Fashion

Do not buy from this company. Bought 2 dresses for my wife last year, no where near to sizes ordered and materials of low quality. Refused to refund. After doing all they asked of my, numerous emails to no avail money lost. The sooner this company is investigated the better...

This company is the most fraudulent and unethical company I have ever encountered. I bought 2 dresses on their site. They are supposed to be based in the UK. The dresses were poorly made so I decided to return them within the 14 day return period. The company refuses to honor their policy and has decided to negotiate how much to refund me instead. I paid $330 for 2 dresses and the final negotitation landed on $155. I am livid. The customer service is terrible and I cannot speak to a manager, because there is no manager. They email you back every 24-48 hrs. I have over 70 emails back and forth with this company. I will not stop until I receive my money back and they take these hideous dresses back. Its false advertisement. UNETHICAL!

Scam company. You cannot return! They lie and only reply once every 24 hours at the most. No return address. Dresses arrive and they don't fit or look like the pictures quality is really poor. Avoid avoid avoid

If I could give a lower score I would
If I could give a lower score I would. Bunch of crooks who refuse to refund on faulty goods and make ridiculous offers such as £10 good will payment in compensation on dress over £100.00! With the further suggestion that I sell the faulty dress second hand to retrieve my hard earned money. What a bunch of jokers and not abiding by UK law. Shocking customer service and will be taking further action to get refund.

Absolutely no refunds so if you don't like the dress you're out of pocket. I bought a standard size and hated it. They will not accept returns. They state on their website they do. Liars. They are not based in the UK so be aware and don't buy from them. It's the only way to stop them they are illegal.

I ordered a dress from Stacees. Was sent tracking details on Yodel. For 9 days now Yodel have varied information from the investigation has taken place, item is lost to other advisers saying every day it will arrive tomorrow. The parcel has not moved from depot for 9 days but sadly Stacees are refusing to recognise it is lost and are also refusing to give me a refund. Avoid this company I don't know if it is a scam sadly...

I bought two dresses to try on. Neither fit.
I emailed the day I received them to return the dresses. Nearly two weeks later and they are still refusing me a return and trying every trick under the sun to get me not to return them. The tricks don't include giving me my deserved return!

If you can avoid the site then I would 100% shop somewhere else!

Buyer BEWARE! I ordered a dress and paid for expedited shipping. The dress never shipped. When I questioned the company, they told me the dresser did not met their quality standards and would ship out in a few days. I told them not to ship it as they had missed my deadline for needing it. They told me there was nothing they could do it. It already shipped. Now it's been two weeks. If the dress was never shipped, the refund was never made. They've told me they're going to send it to "whatever" department to process a refund. There is no customer service phone number and talking through email with this company is like talking to a four year old who hasn't learned to write complete sentences.

It's a scam! They offer refunds, but Do not give them. Ordered a custom dress with my measurements. The dress arrived, I tried it on, it's so tight, it won't even zip. My measurements were accurate. I turned the dress inside out and took measurements of every seam. Some of the seams are an inch off. The dress sits off center. It's a piece of crap. I contacted the company, and, (as with so many of the other customers) asked me to send photos. I did. They said they made the dress to my exact measurements, and could not take it back. Offered me 10 pounds. Then offered me 20 pounds. If I had checked google for their reviews instead of what is on their site, I would have NEVER purchased from them. Their site is set up to look like a UK company, but they are not. So angry, so humiliated... going to try to do something about them.

I recently purchased my bridesmaids dresses, these dresses were exactly as described on the site. The material is excellent quality and the detail is stunning. Contact between myself and staff over live chat was very helpful and quick response always. I can't thank yous enough for the service.

I bought a dress never used! Called to return instructioned to use their online service they took a long time answering them asked for a screenshot of my phone calls

This place will never get my business bunch of scam artists

Ordered a standard size dress and when it was received it was not as advertised per their website. There is no phone number for customer service. Communication is via email and takes days for a response. They refuse to issue a full refund and expect you to pay $30 shipping fee to them when it cost $15 to ship from them to me. Poorly run business and customer service.

Terrible website to order any kind of dress.

All lies about refunding policy.
They just offer me £10 back rather than full amount.
The dress was fault and it was absolutely low quality. It wasn't fit on my body.
Never ever recommend.

I ordered a standard size dress and it did not fit through no fault of the manufacturer or myself. I sent pictures of how the dress fit and wanted to send the dress back for a full refund, I sent this request the day I received the dress and tried it on. It has been over 2 months and they still will it send me the address to send the dress back and are now just offering only 70% of what I paid. The dress still has the tags on it and is still in the original packaging. I would not recommend this company because of their return policy….which is close to non-existent. I have never felt so frustrated or helpless in returning a purchase and just continually be given the run around. Wish I could give NO stars.

My daughter ordered a dress for prom and when we received it the sequins were falling off of it and it did not fit. We contacted Stacees to inquire about returning the dress. The response from Stacees was that they did not accept returns, but that they would send us an additional dress for $50. We have requested a refund and a return address multiple times and the company refuses to provide an address to return the dress. They simply offer to send us additional dresses for an additional cost. Do not purchase a dress from this website - the quality is poor and you will be unable to return the dress or get your money back. Horrible customer service and poorly made dresses.

Sent one set of measurements for 2 dresses. They were totally different sizes and both didn't fit. This proves they don't make the dresses correctly to your measurements.
They refuse to give a refund.
Do not waste your money.
I encourage everyone to try to get this site closed down by emailing Trading Standards ( they will give you the email address to Email the equivalent of Trading Standards in Hong Kong)

They steal designs from other online stores and then fail to copy them correctly so you are guaranteed to get an item that does not match the dress you order. You will struggle to ever get a refund out of them.

The 48 Hour Shipping didn't work. I needed a prom dress to come and my prom is tomorrow and it still hasn't come. I'm super worried it was supposed to get here on the seventh. They messed up my order and didn't even ship it until I had to email them and remind them about it. Prom dresses are expensive and it sucks when they forget about your order so they are late. When I emailed the girl, she said the prom dress was going to get here by my dance. It still hasn't gotten here. I will probably never order from here again.

I so wish I had read the reviews before ordering my daughters dress, it arrived crumpled up in a tiny bag it looked nothing like the photo, the quality was poor and it did not fit. I emailed them requesting a refund after explaining and they told me to send photos which I did, it was email after email and then they said if I ordered another dress they would give me a discount, so I would be stuck with a £114 dress and would have to buy another one too. I have now threatened them with trading standards as they are refusing to give me a refund, I am disgusted and this company should be closed down. It has put me off ordering things online. The fact they say they are based in the U. K. When they are actually based in Hong Kong is shocking. A complete RIP OFF!

This is not a uk based company. The goods are shoddy and bear no relation to western sizing. They will not refund or accept returns. Frankly the discrepancy between the so called excellent reviews and the realistic appalling ones leads me to believe the former are scams.

The dresses were pretty but DON'T buy from them! We bought 2 dresses for my daughter for prom after I very clearly asked if we could refund for full refund if they didn't fit correctly. The answer was a clear "Yes". Now that they didn't fit and we want to return, they now say only if it's damaged can it be returned. They ask for pictures and suggest going to a tailor and will NOT gove the address return and lots of run around.RUN from this company!

They do not have option of return even though they advertise it on their site! They have no customer service phone number! They told me to resell the dress on my own! I have sent multiple emails and messages on their "live chat". It's been over a week of multiple messages and still no way to return or get a refund! The last message they told me if they gave me a return address (which they still have not), I would have to pay very high shipping rates and they "don't recommend" returning. They continued to state "The delivery is unstable and have some risks, including to the lost, damaged and tariff. If so, you will lose a lot, even we can't receive it, which means we can't refund for you."... I did not miss type. This is exact wording from them!... DO NOT ORDER FROM THIS COMPANY!

I ordered my daughter a prom dress to her measurements and it arrived yesterday exactly when I was told it would arrive. Its gorgeous and looks just as it did on the website, it even came with an envelope with a sheet inside showing picture of the dress and the measurements. I asked if they could leave something off it and they were happy to oblige. My daughter will look stunning at her prom, thankyou