Stacees Dresses & Fashion

I ordered a dress for my wedding anniversary. All I did was to send measurements and pay a reasonable amount of money and I got a stunning dress with perfect fit. Thanks for making my day so special. I would recommend Stacees to anyone that needs a dress for a special occasion.

NEVER buy from this company. I ordered a bridesmaid dress, paid over £100. It came and was a cheap imitation of the picture on their website. It was completely the wrong colour, made to fit a woman who would have to be about 7 ft tall and completely ill-fitting. I have asked repeatedly for their returns address and a refund to no avail. We are now on the 30th email. They are refusing to cooperate telling me it is fine but offering me a £10 refund to get it altered myself. My bank are now dealing with it but I strongly advise anyone from purchasing from Staccees, they are complete fraudsters.

I purchased two dresses and paid extra to have them delivered by a certain date for prom, they arrived SIX days after promised date. I had to purchase otber dresses for the event. Upon initial contact I was told to contact them when the dresses arrived and a full refund and return would be initiated, 8 emails later and they are still refusing to refund and return and are now saying they want to charge ME $50 a dress to return for return shipping. Purchase locally and from the US, this company is out of China and does not care about customer service!

The dress was not advertised as a dip hem.
Where the tag was placed caused a whole to appear in a seem when i took it out.
The padding was an odd shape and felt uncomfortable to wear.
The colour however was perfect but i wouldn't order from here again

We have ordered a Jade dress. We received a Black dress. We have not been able to get a refund or exchange despite contacting Stacees on numerous occasions. They have offered to sell us another dress for £50. What a JOKE. Pay the extra and get your dress from a shop.

I ordered a dress for my daughters wedding. Paid $235. The quality is so cheap. When I emailed them about a return they gave me the run around about it getting lost in the mail and I wouldn't be able to get a refund if that happened. Told me to keep the dress and try to resell it. When I refused they offered to reimburse me $40 and still keep the dress. I have sent numerous emails and now they have simply stopped responding.

They even not deserved one star. Sloppy dress, bad stitching, improperly sewn. I have ordered dress worth over 100 but they send me dress worth nothing, absolutely rubbish.It is no possibility to return the dress and refund.In 8th email they wrote: we suggest that you can have it slightly altered at the local shop and we will refund you 10 pound, is it acceptable for you? DO NOT ORDER FROM THEM!

I recently placed an order for a homecoming dress because my daughter was struggling to find any stores with dresses still available. Shortly after I placed the order, she was able to find a dress, so I canceled my order within hours of placing it. I did not get a response immediately, and by the time I got a response, they told me that the dress was already in process and I could not receive my full refund. I replied that my cancellation was hours after being placed and there was no reason I should not be able to receive my full refund. There response was that my dress had "already been made for a long time.
I find this odd considering only a couple hours went by between my order and cancellation email. I stated that it should not be my problem that they are not responsive to their emails and did not see my cancellation for days. This company is dishonest, untrustworthy, and they do not uphold their refund policy.

Very pleased with all 6 dresses, excellent customer service with live chat impressed at how quickly they reassure you with any questions that need be asked and also impressed with how quickly I received my order I would definitely recommend Stacee's to anyone who are looking for a selection of outfits

States in their terms that they will issue you a refund with damadged items yet they refuse to send you a returns address!
They constantly ignore every email I have sent them except for 1 asking me to cut the damadged bits off and it will make it look better. Just send me the returns address and issue me my refund!

Totally disgusting. Ordered two pair of same size wedding shoes. One ok other won't stay on my feet. Picture proof asked for and sent. Their comment "there is nothing wrong just different feel"?
What a so called uk.com company!

Do not Buy anything from this company! Service is awful they do not accept any returns whatever the problem is with the dress we had an issue with the colour & the type of Material originally ordered their final answer after 30 emails was to keep the dress as the shipping is very expensive to send back & said next time we would order they would give a discount absolute madness as if I would ever buy again off of them! NEVER! Also the UK contact are useless & redirect your Returns to the returns department also known as "Service" which I believe are based in Asia as their typical reply is between 2am/4am UK time. My Daughter is so distraught about all of this she does not want to go to her Prom. I have learnt a lesson never to buy off of Stacees. Co. Uk ever again & I will spread the word to everyone!

The dress was of course, poor material, and poorly fitting. Honestly it didn't fit at all. Their site makes it so difficult to try to get in touch with them and all they reply is send more money and they will send me another dress( of poor quality)throwing more of my money away! Then they stopped emailing once I refused their offer to throw good money after bad and I wanted just to return the dress! I will take further action and NEVER GIVE THIS UP!

Orded on the 14th of April for my wedding dress. Didn't come till the 3rd of June. My heart sank when I saw the material its honestly nothing like the picture. It's so cheap and disgusting. It's all in different leavels as well as its not stitched properly. I've taken this dress to a tailor shop who have said it's a very badly made dress. Because it came 2 weeks before Im due to get married. I can't get another wedding dress. So I'm walking down the Isle in a Normal white dress. No communication from them what so ever Heartbroken, exhausted and just let down.

Call *******0506 (report to UK trading standards) and Bring stacees.co.uk website down

All the victims - pls call *******0506 UK Trading standards and report about stacees.co.uk

We should not allow them to sell in UK and play with customers and make them fool

I have had worst experience with stacees.co.uk
They claim to be UK based but are honkong / china based.
And due to their fault, my key event was spoiled, I've lost reputation and relationship with my children

I'm in contact with Custom and Excise Hong Kong who are looking into this company.
If everyone on this page complain to them we might get somewhere. Email address to do this, *******@customs.gov.hk
I have had the same experience as everyone on this page. Let's all complain to customs and excise and get this awful company closed down.

I will try to be short: my bridesmaid dress costed like a good dress in UK but with a very bad quality. The company is NOT a UK company, is of China. They told me the delivery is with delay, They did not give me explanations or the day when I was should receive it, (when they promise to me that I will have the dress on the indicated day, I have insisted!) the delivery was a week late. The attendance is only for e-mail, never is the same person and not always are polite or appropriate for costumers. I decided buy in this shop because they have to much colours and I needed an specific one. Conclusion: I bought other dress on the same day of the wedding (in other place of course) with a lot of stress and very expensive, and this company don't will give me the refund because was made with my specifics sizes. Plus: the dress was a little bit dirty...! Never, never buy here!

I couldn't recommend a better company to buy a prom dress from. It was quick delivery, impeccable service and the dress came exactly what the photo on the website was like.
I will definitely be ordering from them in the future.

Do not shop with Stacees! I ordered dresses which arrived a month late. I wasn't happy so asked for a return address to send the dresses back for a refund. Stacees are refusing to give a return address or refund. I have emailed and been on online chat and they keep closing the conversation. I urge anyone to avoid Stacees - they service is absolutely awful!

I purchased a dress that had sequence under the arm…not realizing how high it went up! The dress was beautiful but VERY uncomfortable! Policy states u can return for full refund if it's not a custom! They have continued to fight me on a refund! I have contacted the BBB! DO NOT BUY FROM THEM! Customer service/returns are a nightmare!

STACEES is a scam company. I bought two wedding dresses (one for myself and one for my partner). Both costing £297. They both arrived with holes in the dresses and torn! Not even a tailor could fix them for our wedding day. They WILL NOT accept returns as per their website - offering a mere £70 for both dresses and p&p to be paid for ourselves! DON'T WASTE YOUR TIME!

The dresses I ordered were made to size however came in a completely different shade of grey with a different shade of belt. As I can see from other reviews i couldn't return the dress only buy another one at a discounted price. I wouldn't recommend this company which is a shame as the dresses online look beautiful.

I was very nervous about purchasing my dress as it is going to be my wedding dress but I seen this dress on stacees website and I fell in love. It is everything I imagined, I absolutely love it. I received images of my dress being made and measured, very professional service. I would use again defo.