• Stacees Dresses & Fashion

Stacees Dresses & Fashion

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Overview

Stacees Dresses & Fashion has a rating of 1.6 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Stacees Dresses & Fashion most frequently mention customer service, full refund, and trading standards problems. Stacees Dresses & Fashion ranks 304th among Wedding Dresses sites.

  • Service
    86
  • Value
    83
  • Shipping
    84
  • Returns
    81
  • Quality
    82

This company does not typically respond to reviews

Positive reviews (last 12 months): 9.1%
Positive
2
Neutral
0
Negative
20
91
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How would you rate Stacees Dresses & Fashion?
Top Positive Review

“Recent buy (Not a fake review-great dress!)”

Aviva B.
2/21/24

Pro: The quality is what you would expect The color is same as pictured Sizing is as it says online (tip order a size up if you are worried and get it fitted at home) The online bot will give you a USPS tracking number once shipped and is helpful I included a picture of the Dress from the website for reference I have one more dress coming so hopefully my results are the same. My advice is to order your dress 2-3 months before you need it to give ample/extended shipping time and get alterations as needed when it comes. Overall I am excited to wear my dress and it looks exactly like the picture, and I cannot speak to others but this is a real review and I do love the dress I received. Con: Dress does take longer than it says to ship that you would expect The reviews definitely scared me however that has not been my expierence at all so I almost feel like some of the negative reviews are inaccurate.

Top Critical Review

“THIEVES”

Jeanne S.
10/16/24

Their custom fitting department is a joke. The dress they sent cost $80.00 to have altered in the waist and hem. The top of the dress, which was the only part not altered, fell apart in the middle of the Homecoming dance leaving my daughter exposed. They are refusing to give my money back.

Reviews (215)

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customer service (48) return address (19)
Thumbnail of user philippae
GB
1 review
0 helpful votes
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October 12th, 2018
Verified purchase

Fantastic quality, beautiful dresses! Very happy bridesmaids. Thank you Stacees! I would definitely recommend this site

Thumbnail of user audreym76
GB
1 review
0 helpful votes
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October 10th, 2018
Verified purchase

I had a really good experience with this company - answered all my queries as best they could - would recommend.

Thumbnail of user vo10
GB
1 review
1 helpful vote
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July 21st, 2019

Beautiful dress, nice material, made on my daughter's size and delivered in 4 days. Amazing!
Thank you

Thumbnail of user amym539
GB
1 review
0 helpful votes
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October 25th, 2018
Verified purchase

The dresses are much better than i thought. The dilivery was quick too. Wpuld definatley recommend this place to people.

Thumbnail of user mrsa14
GB
1 review
1 helpful vote
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September 1st, 2017

Disgusted with the dress I got and the company, my dress was a joke, don't order anything from them they are thieves and robbers, a sham scham

Thumbnail of user emilyh172
GB
1 review
0 helpful votes
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July 29th, 2018

The dress I received was nothing like the dress I ordered! On contacting was told theyd refund me £10 -an absolute joke!

Do not touch this site!

Thumbnail of user vivt2
GB
1 review
3 helpful votes
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October 10th, 2017

Have been trying to get my money back from a very badly made wedding dress but they keep fobbbing me off please can someone help

Thumbnail of user angelaf72
GB
1 review
3 helpful votes
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July 9th, 2017

DO NOT BUY FROM THIS COMPANY! I'm getting married next year and I was looking online for bridesmaid dresses. I searched for bridesmaid dresses UK and Stacee's came up, so I looked through the website and found a dress I liked. I had a look on the Facebook page and it had good reviews so messaged the company to check if they accepted refunds as stated on the website. I had a conversation with someone and she said I could get a refund 30 days up to receiving the dress, so I ordered it. After this I started seeing negative reviews on the Facebook page so I messaged some of the woman. They explained the dresses they had ordered arrived later than the delivery date they were told, they were poorly made and didn't look like the picture. This is exactly what happened to me. It arrived late, the stitching was poor and this was visible, and it looked cheap. As stated on the website I emailed them a complaint and asked for a returns address and refund. They asked what was wrong with the dress and asked me to send photos, which I did. I was told as they were only small problems to go to a local shop to get them fixed and that I wouldn't be able to have a refund, but I could have a discount on my next order. They explained they only do refunds if the measurements on the dress were made incorrectly and is it so hard for me to measure it to check. They are rude, liars and rip off merchants. They take photos from genuine websites and then when ordered they get someone from China to copy the design and make it but to a very low standard. They have now blocked me from their Facebook page so I can't react or comment anymore to warn others, and they delete the negative comments. So they have stolen £90 from my wedding fund and I'm stuck with an awful dress I can't use.

Thumbnail of user julietc61
GB
1 review
0 helpful votes
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June 8th, 2022

After looking online at different dresses for my daughter's prom, trying to find a cheaper alternative to some of the pricier prom shops here in the UK, my daughter fell in love with a beautiful blue prom dress on the Stacees website.
Trusting that we would have enough time to refund it if it wasn't right, we took the plunge and ordered it. Communication was great right from the beginning and we ordered it on the 18th May and it arrived exactly the day it was estimated, yesterday the 6th June.
I am overwhelmed with how beautiful it is. It looked amazing in the pictures, but I didn't really expect it to be so good in person. There is a lot of material, so doesn't feel cheap. The dress is so well made and the detailing on it is beautiful. We ordered a UK size 8 and it feels as if it was made for her. I wish I had taken the offer of having the length altered as it would have been for free, as it's a little to long (she's 5ft 6in) but that's nothing that can't be sorted and it might be fine with heels. I really did not expect such a high quality dress and would have had to pay probably 3 times the amount if I'd purchased a dress from a store here. I would highly recommend if people are looking for a well made and beautiful dress to look at Stacees. The colour is exactly at it looked on the website too. I have already told a friend who is getting married to take a look at what they have because they have a lot of choice.
I am extremely happy and so proud that my daughter looks amazing. And for a 16 year old girl to say "Mum, I feel so confident in it. It's my dream dress. I love it!" then it must be good! Very happy customers and I will definitely purchase again through them in the future.
Thank you x

Products used:
Prom dresses

Service
Value
Shipping
Quality
Thumbnail of user rtstevenson6
Connecticut
1 review
0 helpful votes
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October 20th, 2023

Horrible, DO NOT ORDER ANYTHING! They make it impossible to return the item and get your money baCk.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user helenm1366
GB
1 review
1 helpful vote
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October 3rd, 2022

Please don't waste your money! Trust me don't use! You will be very very disappointed!

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From the business

We offer a wide range of special occasion dresses to shoppers worldwide! #shopping #fashion

Company Representative

Thumbnail of user lisan189
Lisa N.
Typically does not respond to reviews

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