Stacees Dresses & Fashion

This company lies about being able to return. The dress looked cheap and I wouldn't wear it on my special day for love nor money.

*****avoid at all costs******

Never order anything from here have had nothing but problems. My mum ordered her dress mother of the bride they had her money for 1 month and the week that it was meant to come I asked them for an update to be told they couldn't make the dress as it was to "complex" and the tailors are on holiday. I had also ordered 9 dresses from here for my bridesmaids. Nothing but problems most of them were made to measure and they still didn't fit they were all in the shops over here being sorted out. 1 dress still isn't here was told I would recieve it on the 10th March and to please not worry again asked for an update and they said 14th March they have had 1 month to make this dress and I've just asked for an update and it's still being made! How is that possible. They are compulsive liars, there customer service is absolutely appalling will never advise anyone to get anything from here at all! I will also add it took 3 weeks to get a refund for mother of bride dress after me continuously sending messages.

Dresses came late, terrible quality, and they will not provide information on how to return and be credited.

My daughters bridesmaid dress arrived and it fitted perfectly. So happy with the excellent work. I can't wait for my big day to see her in it.

I ordered 3 wedding dresses for style as I have two granddaughters getting married and they are beautiful.

I bought this dress for my sister's wedding, I was her maid of honour. It fitted perfectly and look absolutely stunning. Very happy with it.

Sizes run small and they don't honor returns even though they say they do. Trust me go somewhere else. Customer service is a joke.

I ordered just the one dress so I could see what it was like, totally surpassed expectations and will be ordering the others Asap

I ordered dresses for the bridesmaids in my wedding and paid £86 for garaunteed expedited delivery to ensure they arrived on time. I contacted customer services prior to placing my order to check they would come, during the delivery process to check things were on track, and on the final/latest day my dresses were supposed to be delivered. Each time they said the dresses would be delivered on time. They were late. The company even gave me a delivery window that I later found out was made up, as when I spoke with the delivery company they said they have no contact with the delivery service in this capacity. As a result I had no dresses for my bridesmaids the day before my wedding. I had to buy new ones from a local shop which was very stressful and expensive the day before the wedding.

Worse yet, when explaining this to their customer service team they refused to refund me and let me return the dresses, despite me putting in the request to do so within the 14 day returns window. I had double checked with the company before ordering that the standard size dresses I had ordered would be eligible for return if we didn't like them when they arrived and they had reassured me it would be fine. When I contacted them they just pretended not to understand that I had requested a return and offered me £29 compensation for my order that cost over £700 with no return or refund. They finally stopped responding to me with no resolution or explanation.

To be honest, the dresses (once they arrived) were actually good quality. But I will never order from this company again and warn you against doing so unless you are confident you won't need to return anything and don't have a deadline for delivery.

The worst customer service I have ever experienced. I am having to follow up my claim with my credit card company and will be hiring a solicitor to help me with my case.

Brilliant service regular email updates. Just wish the dress came delivered in a dress bag and an email telling me when delivery

Absolutely thrilled with the quality and the service could not of asked for more and will be recommending to all my friends

Please save yourself grief, do not order from this website, not British, delivery a joke, quality of merchandise very, very poor.

Please let me start by explaining my first order was dumped on my doorstep in a residential area. I contact Stacees who fobbed me off with offering me £30. I did however accept as I thought £30 was better than nothing and it was clear I was never going to get anything more, due to delivering a sob story about materials and running a business isn't easy.

I then placed a second order of the same dress as I needed this for my best friends wedding. However they paused the dress from being shipped. When I contacted them and explained the time had passed and I no longer needed the dress. I was offered a full refund, as I hadn't received the second dress.

Prior to this I had left a review about this company and suggested no one use them.

They emailed me asking me to take down my negative review and they will refund me in full on the orders.

Since the 17th May I have been chasing this refund daily as I'm over £200 out of pocket.

I done as they asked and removed my review however they then stopped replying to any of my messages. I did not receive a refund.

I have communicated with them explaining I will share my experience everywhere I can.

On here, TikTok, Twitter, Snapchat, Facebook, their site and this site and any other means of social media where I can raise my awareness about thieving companies.

This company should not be able to trade in the Uk and to protect other UK residents I will be going to trading standards and will have to apply to a small claims court for my loss.

I will not stop leaving reviews until my money is back. I stuck to their deal the first time and removed my review in order to get my money back.

That didn't happen, so now on my terms no bad reviews will be deleted until my money is returned.

I bought the burgundy dress for my daughter's 18th birthday. She loved it and fits perfectly
I would recommend

JenH

Not even worth one star
Bad customer service
Bad returns
Bad dresses
Bad stitching
Not made to a higher standard as stated there dress that comes is different to the images also

I am still waiting for my refund of 300 e where are you based as you have a u, k address and seem to have a process place in singapore so where are u

So happy with my dress the service was excellent from start to finish. The fabric and colour was perfect. Will order from her again.

The dress was well made and beautiful. The size 14 was very small on top. I had to have it taken out. There was no was of contacting the seller.

Stunning wedding dress which fits perfectly. Excellent service and the quality of the dress is 100%. Thank you so much and really pleased

Beautiful dress, impeccable customer service & a perfect fit! Order process was easy & delivery was super fast!

WHERE DO I BEGIN… I ordered a dress for my mother in law for my wedding in a size 18! After the order was placed I was concerned as I only seen bad reviews afterwards. So I put my trust in Stacees. When the dress arrived I took 1 look at it and thought this is not an 18! My mother in law attempted to try and couldn't get it over her head. It was more like a size 12! I reported return straight away to Stacees that it was unsuitable and they had me emailing chasing a return address from June to August! They would take 24 hours to reply to each email and it be a different advisor each time. Faye, then Rose then someone else. They offered me £30! I was mortified as the dress was £100! They advised they couldn't refund me as the dress can't be resold. What a load of RUBBISH! Klarna which I used to pay on was far from helpful. Stacees was that crafty they told me they would refund £50 if I took down my Klarna Dispute! I took the dispute down and they advised me they wouldn't give me a refund. Unprofessional, Robbery, and Liars is 3 words I can honestly describe this company. They advertise a false size chart and trust me when I say there will be more unlucky people like me that are lied too by that size chart and by them. I was financially impacted by my wedding and I've just paid them £100 for a dress that isn't even been worn. I will be writing a review anywhere I can because they had no compassion whatsoever especially to a first time buyer for her wedding day. I hope you enjoy that £100 because it's the only money your getting from me. Here's a little tip for you …. Have a look at your bad reviews and do something about it! Or lose more customers. Get your sizing right and stop lying to customers. Sort your return policy out as one day… your shop won't Even have 50% of UK customers.

Please don't buy from this company they never let you return your dress. They have taken £120 from me and won't let me return ila faulty dress.

The dress came on time and it looked exactly like the picture! The detail was lush and the fit was very much great! Definitely worth the price!