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Staples Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. On one hand, some customers appreciate the helpfulness and professionalism of store staff, particularly in urgent situations. However, a prevailing sentiment highlights dissatisfaction with delivery reliability, order fulfillment, and customer service responsiveness. Many reviews express frustration over delayed shipments, unhelpful support, and issues with returns, leading to a perception of inadequate service. This inconsistency suggests a need for improved operational efficiency and customer communication to enhance overall customer satisfaction and loyalty.
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Back to school soon, so i ordered few school goods.
They arrived fast, but poorly packaged. The pen box was destroyed.
I mean, i can't even tell if they just sent me a refunded or used products.
I bought a high end router from Staples brought it home and found it was extremely complex to setup and configure so I carefully repacked everything back as I had received it before returning it to the store.
I explained it to one of their electronic sales people and they agreed it was not an easy router and quite daunting for most are overwhelmed with it. No problem, checked inside, provided refund and I bought a different high end router which I have used for almost a year without a problem. Definitely would do business there again and recommend this store with its no hassle returns.
No matter the size of the order or what it is, we have it in Staples for paper & computer needs. I found everything at Staples & buy online & in person. Follow their fliers & get excellent deals.
Only store around that can save my butt when I run out of ink!
Overpriced on most items they do have a lot and have bought items during black friday but that's about it
I honestly don't understand how Staples stays in business except that they are better than nothing or Walmart.
They seldom have a variety of product, often have none of a particular kind, and staffers/employees to get help from is nearly impossible.
They have everything you need for your office
Yes so does the dollar store, but Staples has better quality
The place for anything you need to finish the bosses report on your Sunday while he plays golf.
My choice for quick free reliable product shipped to my door next day.
Good Online sales
Excellent return online policy with return shipping.
All of your stationary needs in one place with unbeatable pricing
It was lovely experience for the first time to deal with this company.
I'd rather shop here than online for business supplies, they are always very helpful.
Staples makes my copy jobs affordable for my business
Did you know you can buy just about anything from Work clothes to water to luggage these days at Staples Canada. They have truly grown over the years and have very good Customer Service department when you run into any kind of issue.
Everytime i go to staples i always find what im looking for. Their staff always help if i can find what im looming for. Price are very competitive to other office supplies stores
Prices at Staples online are reduced considerably.
Staples is aptly named because it carries everything a business needs and also offers frequent sales events and repairs etc.
Having several different locations doesnt hurt either as always one within reach of your location. Staff are up front with information and up to date with the latest electronics, can, t fault this store.
Easy parking at Sunrise Store. It has a large supply of all your "one stop" paper needs. I am a free lance writer and buy all my supplies at Staples. Clerks could be a little more ambitious.
I had placed the order on staples.com and when I submitted the order, its showed me a final receipt showing total of $5.38 for print out but when they emailed me the receipt, it showed me total of $5.40. I seriously don't think its right for the customers to go through this. Its wrong! I have never seen any other online stores doing a tax estimate. When I called to speak to a representative at *******330, they said they couldn't do anything and it was a female representative. This is why they got three stars less.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members