• Starbucks

Starbucks

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Overview

Starbucks has a rating of 3.1 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Starbucks most frequently mention coffee shop. Starbucks ranks 4th among Coffee sites.

  • Service
    83
  • Value
    84
  • Shipping
    36
  • Returns
    40
  • Quality
    81
Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
1
Negative
6
39
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How would you rate Starbucks?
Top Positive Review

“Starbucks Delivery: A Blend of Convenience and Complications”

guillermo m.
5/1/24

Starbucks delivery service offers the convenience of enjoying your favorite beverages without leaving home. The plus side is the variety of options available for delivery, including hot and cold drinks, pastries, and snacks. Additionally, the delivery process is straightforward, with orders often arriving within the estimated timeframe. However, there are drawbacks to consider. The quality of beverages upon delivery can be inconsistent, with some orders not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Starbucks delivery offers convenience, improvements in beverage quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Overpriced and low quality”

Mike J.
2/22/24

Yes, it is nice to go into a Starbucks from time to time (depends on the store however) -- especially if you have things to do on a laptop or perhaps read a publication, but the price/quality ratio for their coffee is now beyond absurd.

Reviews (245)

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customer service (40)
Thumbnail of user timasc
New York
4 reviews
9 helpful votes
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June 9th, 2020

Honestly, never thought I'd hate it. I had the chance to try their drinks recently only ( never had the urge and temptation to do before) and I was really disappointed. Plain coffee. Nothing special about it. But for the price you may find something significantly better.

Thumbnail of user yasminb32
GB
60 reviews
29 helpful votes
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November 6th, 2021

Although Starbucks isn't my go-to place for coffee (I find the coffee sour, and doesn't compare to other coffee chains), I do love the aesthetic of the brand. I bought a tumbler from one of their shops and I use it daily! It's great quality, looks cute and makes me drink more water.
It was quite pricey at around $25 AUD. But I would definitely re-buy it.

Thumbnail of user albar23
Nebraska
1 review
0 helpful votes
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September 10th, 2021

The kids working there used to be nice. Now its seems to be a bunch of kids with attitude and when you ask a question they argue rather than kindly talk to you or answer. Seriously the prices are outrageous for what it is! I make a better latte at home. And my sandwiches are fresh not premade.

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Thumbnail of user sarahk1000
Illinois
1 review
0 helpful votes
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May 7th, 2021

Used to frequent Starbucks. Unfortunately, now that they're bribing their employees to get the COVID jab, we won't be customers here. I'd rather not have virus particles shed all over my breakfast pastry and coffee. YUCK!

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Thumbnail of user truect
Qatar
4 reviews
1 helpful vote
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February 16th, 2022

I'm passionate about drinking coffee and starbucks is my lovely place for drinking it. Of course, it's a hyped place, nevertheless their coffee can't be compared to other ones. I also buy some coffee in coffee shop or in the mall, but as a rule I buy only starbucks. Cold latte with ice is my favorite coffee and all the staff from starbucks which is placed nearby my house already know me. I drink it every day and almost at the same time. As a rule I do before I go to work. Actually, I would certainly advise people to attend starbucks once in case they have never been here before. I guarantee positive emotions.

Thumbnail of user aditis50
Ohio
1 review
2 helpful votes
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August 17th, 2021
Verified purchase

I ordered a strawberry acai lemonade and said no ice but they pour full of ice.In small glass it was full of ice. Croissant separately we need to ask butter. Than from inside thy bring 1 butter. Very bad customer service. I felt like calling the manager and complaining but bcoz of our haste of travel we just left and thought we need to report. Just looting the people by not giving value of money

Thumbnail of user katinas
California
10 reviews
66 helpful votes
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March 9th, 2011

It took a friend to tell me about starbucks' online website for me to learn that you can register your starbucks card online and earn free drinks. After using the card 30 times, you make gold level. Then, after every 15 transactions, they send you a free drink card.

I already went to Starbucks everyday. I didn't know what I was missing.

Thumbnail of user timothyj80
New York
5 reviews
0 helpful votes
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March 10th, 2019

Their drip coffee was fantastic... I love this place, great cafe unique atmosphere and delicious coffee.The toast program is also delicious. Great cappuccino and the best chocolate chip cookies in the city.

Thumbnail of user paulener
Canada
2 reviews
0 helpful votes
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October 31st, 2018

Its amazing how a simple thing like a cup of warm coffee can lift your spirits up. Starbucks is my go-to for so many reasons, not just the amazing coffee. It reminds me that life is great and there are some many good things to experience. I love the variety of coffee flavors and the delicious snacks.

Thumbnail of user eilah
Norway
1 review
0 helpful votes
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February 27th, 2022

Me and my friend got Starbucks my friends order was cookies & cream and mine was strawberries & cream they both tasted like milk and ice mixed in a blender almost no taste please make something more delicious with more taste also really expensive and we only bought a small this makes me really angry

Thumbnail of user alberts226
RU
10 reviews
3 helpful votes
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June 30th, 2020

To me, the Starbucks coffee used to taste a little better. As if with the years, they stopped paying such attention to every customer, because there are still many of them... But that's a bad approach to business. Not only the coffee isn't as good as it used to be, and I think I'm not the only one who noticed it.

Thumbnail of user amrits31
Canada
1 review
0 helpful votes
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December 18th, 2022

I placed order for 2 drinks for my kids through the app and waited for more than 20 minutes to receive it. When I asked the store employee, I was told that the app timing is not correct and it'll take more time to get the order.

I followed up twice with the employee at the store to get my drinks, but there was no sign of getting any quick response. I asked to cancel the order and without even trying to speed up my order, they canceled it and not even thought of doing anything to get the drinks quickly.

This is really very upsetting and inappropriate behaviour what your employees are doing to clients like us. I'm going to put a bad review on google as well because my family had to leave without enjoying their favourite drink

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Thumbnail of user martind149
Minnesota
5 reviews
1 helpful vote
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May 25th, 2019

They keep up the best they can! I have been visiting Starbucks for over a year now. And I couldn't be more pleased with the wonderful service from all their staff. They are friendly, fast and professional. Great experience!

Thumbnail of user micheals64
New York
1 review
6 helpful votes
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June 23rd, 2019

I'm not amazed why there are so many Starbucks over there. They have the unsurpassed coffee there is! But that's not the oddest thing about them. The most unusual thing is that anywhere you go, they have this cozy and delightful atmosphere. How they do that in every possible corner in the world? Even their staff seemed cozy and relaxed.

Thumbnail of user haroldw25
Michigan
1 review
5 helpful votes
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December 3rd, 2016

Employees are allowed to refuse to put a name on the cup if they don't like the name; ie Trump. Starbucks says that it is not required to put names on cups or call out names when your order is ready. The problem is that if a person asks for Trump the employee can refuse to take the name or can even refuse the person service. Then the manager is allowed to call the police with a smirk on his face. I understand if they don't put any names on the cups, but not calling out a name when your order is ready? So, just set a bunch of cups on the counter & have the customers find their own orders.
Also, using Santa on your commercials & have him going around telling out "Happy Holidays." If you don't want to advertise Christmas, then don't put Christmas symbols on your commercials & ads.

Thumbnail of user aylaht
New Zealand
1 review
2 helpful votes
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May 19th, 2022

I reckon that Starbucks is amazing! Last time i went i was so surprised how high quality and perfect the drinks were and there is so many options like almond milk or oat milk and no cream or extra cream.

Thumbnail of user jadel120
Ukraine
2 reviews
0 helpful votes
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July 29th, 2022

My friend and I like the place very much, we always drink delicious cava here and buy delicious treats. But today in the cafe we encountered rudeness from the waitress, who cleans the tables in the street (the bilaterian). Along with the products decided to indulge themselves and liquor (a small glass). This very "chemist" assistant came by and said that you can't drink other people's products.

Service
Value
Thumbnail of user zardozz
Washington
1 review
0 helpful votes
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December 16th, 2021

Starbucks is not only wasteful, but the amount of 15 minute old coffee that is poured down the drain, everyday to insure freshness from every Starbucks cafe and it's affiliates, is an environmental disaster. The amount of caffeine going into our rivers, and oceans is criminal.

Tip for consumers:
Stop deciving the public on your insidious conscious mantra. When you are contributing to the demise of our waterways and aquatic life.

Products used:
Coffee

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Thumbnail of user stanu10
North Carolina
2 reviews
8 helpful votes
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May 3rd, 2022

Starbucks employees that gotten out of hand. They try and act too cool and they think that they're above a lot of people don't like the attitude there. Too pompous and if you're undecided on what to get they don't want to really help you. Understand that they're a busy place but attitude makes a big difference.

Tip for consumers:
starbucks needs to implement customer feedback regarding their employees.

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Thumbnail of user benjaminl364
Cambodia
2 reviews
2 helpful votes
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July 18th, 2022

Good service, the employees are good at both English and Tagalog. Fast service and the environment are really clean and tidy. And I also appreciate the fact that they use paper straws to support the environment.

Tip for consumers:
-

Products used:
iced americano

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Thumbnail of user jacquelineb1063
New Mexico
1 review
0 helpful votes
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May 22nd, 2023

Starbucks is a heartless company. My daughter works for them and was held at gunpoint during a robbery. She needs to take a few days off to deal with the trauma and they will not give her a few days of pay to cope with what she endured.

Thumbnail of user edwardl524
Massachusetts
1 review
0 helpful votes
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September 16th, 2021

I have always enjoyed Starbucks coffee but when managers and customers started to critique what other customers view on the internet via cell phone or laptop, that draws the line. Bow what I view is strictly private. I do not share what I view with anyone. In September of 2021, at the coffee shop in Colonial Heights in Petersburg Virginia I went to a site called Etsy which display hand made items. It showed sewing lingerie. I quickly X out the page because in 2019 a manager came to me about a lady who complained about what was on my cell phone. He said that he did not want to ask me to leave. This year in September the manager sat in front of me and said that what I saw was inappropriate. This was Etsy sewing of lingerie. She didn't say whether it was her or a customer or herself didn't approve. That was my last visit. OH THANK HEAVEN FOR 7-11 COFFEE.

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Thumbnail of user juliem573
New Jersey
9 reviews
17 helpful votes
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July 22nd, 2020

Firstly, this is the place where I can always enjoy the tastiest coffee locally. Secondly, and it's the most important part, this is the best place to meet for me with my friends. We really love Starbucks!

Thumbnail of user stevenh143
Washington
8 reviews
13 helpful votes
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December 3rd, 2019

The coffee is somewhat acceptable, but the sandwiches are very good - if you are on the go, traveling both domestically or internationally, a good consistent place to grab something or have a meeting. Google Wifi is ok, not secured (open). It seems like the loyalty program requires more and more stars for free coffee, sandwiches - meaning they have really amped the marketing program, reduced the rewards.

Thumbnail of user fredp214
Ukraine
1 review
1 helpful vote
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March 24th, 2021

Recently, a girl and I went to your cafe, the prices are certainly not small, but such a delicious and fragrant coffee that you can not pass. The cakes are so delicious. We will come again but unfortunately in our city does not have. So ready to recommend to everyone!

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About the business

Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Learn about our unique coffees and espresso drinks today.

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