website thubmnail of Starbucks
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Spain
1 review
0 helpful votes
Follow Gail E.
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I went to the starbucks in the airport and if the menu's would provide a € per liter price you would think you are buying golden coffee.
I forgot that it has gotten so expensive. Also the airport store was very dirty, it is that it was the only shop around that was open so I bought something here.

Date of experience: May 1, 2023
New Jersey
1 review
0 helpful votes
Follow Olesya L.
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Burned my hand
November 30, 2020

I was buying a hot tea in Riverdale NJ Target Starbucks always. But November 30,2020 I asked the woman, which making tea not to touch the hole of the cover in the glass with her hand, because COVID. She did not listen to me. And she poured the tea to the brim of the glass. I asked for another cover to close the glass myself. But I was uncomfortable, because there was glass to protect workers from covid, and I spilled hot tea on my wrist. I asked this woman to give me a napkin, she did not. I asked to call the manager, she began to quickly wipe the table and glass from tea, only when she finished, she called the manager. All this time I stood without help, without ice. One manager came, she said she would call another. Another manager said they didn't accept complaints in writing. My questions are why they worked with money and never wash hands after it and go straight to make coffee, even now when situation so bad with COVID and another question who will answer for my burned hand?

Date of experience: November 30, 2020
New Jersey
2 reviews
0 helpful votes
Follow Kelly W.
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I go to Starbucks everyday! I expect the same drink and the way it taste to be the same everyday! The price for these drinks are not cheap! I want my drink strong with flavor, not to taste like water. I don't want to pay $ 5.00 for watered down drink at Starbucks! Sincerely, Refresher lover!

Date of experience: December 30, 2021
California
130 reviews
427 helpful votes
Follow Alex L.
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I just learned about the starbucks reward program and I cannot believe I have been missing out on this. You get free coffee and lots of discounts throughout the year if you just bother to get a starbucks card with your name on it and it is free. If you go to starbucks more than just a few times a month it is worth it.

Date of experience: December 4, 2010
New York
4 reviews
1 helpful vote
Follow Jack P.
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Best coffee place
April 14, 2019

The place is nice the staff are nice. Staff are usually pretty quick to server and there's often plenty of space to chosen from. Nice atmosphere too. Only things keeping it on four rather than 5 stars is that it is on the pricey side

Date of experience: April 13, 2019
New Jersey
9 reviews
24 helpful votes
Follow Aaron C.
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I have been a Starbucks customer for years. The steadfastness of their quality service and coffee is second to none. The proof of their standards is the years and years of proven service and "customer-first" attitude. They get my money because they deserve it.

Date of experience: August 10, 2020
New Zealand
7 reviews
6 helpful votes
Follow Robert m.
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Great taste and refreshing experience. The smell is like a natural coffee seeds and taste is also lightly bitter like coffee seeds and the customer service is also nice. Whenever i wants to drink coffee i always prefer for Starbucks...

Date of experience: April 1, 2019
India
7 reviews
2 helpful votes
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It was divine
November 30, 2020

The Carmel-Coffee balance doesn't always work out and it's always too sweet, but I can't put it down. The service was great and I wish I could only say thanks to the guy in the windows! I would certainly recommend that you add that crunch to your next Carmel Frappe. It was divine.

Date of experience: November 30, 2020
Finland
2 reviews
0 helpful votes
Follow Alexandra B.
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My friends gave me a small present as a thermo mug from Starbucks. In the beginning I did use it a couple of times, but then slowelly a start use it more and more and for now I use it everyday. It's very comfortable and it keeps the drink's temperature a long time. For example coffee can be hot for around 30-40 minutes. So I am very happy with this present.

Date of experience: July 1, 2021
North Carolina
4 reviews
19 helpful votes
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Customer service
May 25, 2016

I come to work at 5a.m. And I stop at a 24 Starbucks to get a coffee. On this particular morning I stopped by to order a small Blonde with soy milk and the lady said in a rude voice you mean tall blonde I said to her small Blonde she rung me up I'm about to give her my money she walked away to the back of the store, next thing I know another girl come out to register asked what I wanted I just told her small Blonde with soy milk, she like it's called tall instead of small so I said you mean she got mad just because I said small really. Everybody do not know what tall mean at Starbucks I know small, medium and large. You just don't walk away from a customer, who is trying to pay(I mean I had my money in hand, in mid air giving it to her she just walked away.) Customer service, really you need to be retrained or find another job. I'm coming in to work that early in the morning I don't need that nasty attitude.

Date of experience: May 25, 2016
Illinois
1 review
0 helpful votes
Follow Shmeka W.
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Not worth it
July 9, 2022

I paid $6 for a bar that was the size of a mini cupcake. I love Starbucks I am very addicted to Starbucks for this is absolutely an outrage I don't know where they got that from but this ain't right I would like for Starbucks to fix this thank you

Date of experience: July 8, 2022
California
10 reviews
4 helpful votes
Follow Beverly G.
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Awesome
July 23, 2017

I have gone into my neighborhood Starbucks since the day it opened and I still go 3 to 4 times a week. The manager is outstanding and the baristas are so helpful. I am handicapped and they make sure I sit in the handicapped table and take whatever I have ordered to me where I am sitting. My drink is custom and they make it perfect everytime.

Date of experience: July 22, 2017
New York
19 reviews
90 helpful votes
Follow Sherry D.
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Starbucks may not be the "best" coffee in the world, but it is the coffee I drink most often and if you go more than once a week you really need to get on their website and get a starbucks reward card. If you load it up with money, you can get free soymilk, free flavors, and free coffees for every 15 drinks. Very good deal if you are spending money there anyways. Coffee cake is delicious!

Date of experience: August 23, 2010
New Jersey
2 reviews
1 helpful vote
Follow Lucy W.
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I buy a coffee from them from time to time, but mostly go for their sandwiches with cheddar & egg and bacon too, great combination! That's actually sandwidches /i love about them) Their coffee is ok, quite tasty, but a little too expensive to buy every day, you know. And also you can find a cosier place to drink coffee with a friend, actually, not a chain restaurant. But i like their breakfasts and keep returining for them when I have money.

Date of experience: November 29, 2019
Washington
3 reviews
5 helpful votes
Follow Alison D.
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I called Starbucks Corporation and I asked them about the newest star Dash. It says make nine purchases and earn 200 stars. So I make four purchases at one time and they say no that's not what it means you can't have a check mark for each of those you have to make nine different trips!

That's not what it said it said to make nine purchases and earn 200 stars. When I repeated this to her she just kept on arguing I told her I don't argue with anyone and the fact remains the fact. This in no way makes any sense.

Plus this ignorant girl keeps me on hold for 5 minutes and 36 seconds just to come back on the phone and tell me that her supervisor said that they agreed with her.

They refused to give me the five checkmarks that I earned they would only give me two for the two visits that I made to their stores, I don't believe that I will be going there very much after this, since I was treated very badly.

Date of experience: July 19, 2017
Ukraine
8 reviews
1 helpful vote
Follow Lana B.
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Lovely coffee!
November 17, 2018

It's my favorite coffee in the world. Every day I pass by the coffee shop Starbucks and I always to go there. I love their coffee and atmosphere in this place. I know all sellers and some of them arewelcome on the streets.

Date of experience: November 15, 2018
North Carolina
2 reviews
0 helpful votes
Follow Angela W.
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I purchases from them every single day for years, yes they have great drinks but what i did notice is you spend tons of money on their drinks and they charge you for every single extra item you get like an extra shot, extra whip cream, or vanilla etc. I buy 6 shots total on each drink and they give automatically 3 on a venti so i buy extra 3 shots but when you get the drink, they think you won't notice and dont give you the extra 3 shots which you had paid for. I also tip them but didnt notice i was ripped off until i left. I buy 6 shots everyday for years, i think i know what 6 shots look like in a drink. After a while i get so ticked off from being ripped off and this happens in every single store especially when they start getting to know you. Which does not make sense. I keep going back because honestly, im addicted to the caffeine and they know it. Not fair. They should stop ripping people off on their prices and what they order in their drinks

Date of experience: April 14, 2023
Canada
1 review
0 helpful votes
Follow Mila J.
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Alexis
November 14, 2022

My name is Mila and i would like to give to Alexis 5 stars for her services at starbaks located on Laurel Street Vancouver.
Alexis is very friendly girl and she works so hard, she makes my day and my coffee so perfect. This girl deserves to be a manager, because people like her cares about her job, and her customers.
This is the first time I am writing the review about someone, but she really deserve it…
Thank you Alexis
Mila

Date of experience: November 13, 2022
Canada
3 reviews
0 helpful votes
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Customer Service
February 21, 2022

I am writing a review of the baristas and the location. I am including all because I think highly of ownership, management and the staff. I am impressed by the manners displayed by all. It is a pleasure to get a cup of coffee whether a pound or cup. I am impressed by the charity work that Starbucks does. I wish all the employees well in their chosen location and I will miss the Yonge and Holly store. Keep up the great work!.

Date of experience: February 20, 2022
Canada
1 review
0 helpful votes
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Ice-machine store
April 19, 2022

Only ice and water I found in the Pink Dragonfruit drink. I tried Starbucks after a long time, but every visit ends up in bad experience and disapointted with the drink even the staff service is good.

Date of experience: April 19, 2022

Overview

Starbucks enjoys a strong reputation for its diverse product offerings and the quality of its coffee, with many customers appreciating the cozy ambiance and loyalty programs. However, significant concerns have been raised regarding inconsistent service quality, with reports of unhelpful staff, service delays, and poor customer support. Issues with order accuracy and dissatisfaction with pricing have also emerged, leading some customers to seek alternatives. Overall, while Starbucks remains a favored choice for many coffee enthusiasts, there is a clear need for improvement in customer service and product consistency to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
86
value
87
shipping
37
returns
42
quality
84