• Statuary.net

Statuary.net

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Overview

Statuary.net has a rating of 5.0 stars from 72 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Statuary.net most frequently mention customer service. Statuary.net ranks 112th among Home Shopping sites.

  • Service
    4
  • Value
    3
  • Shipping
    3
  • Returns
    1
  • Quality
    3
Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0
See all photos
How would you rate Statuary.net?
Top Positive Review

“Excellent products and exceptional customer service”

Deepti M.
7/30/24

I ordered 10 wall plaques, out of which 2 came damaged in mail. I sent them pictures of the damaged pieces. Received a call from Miguel who was very professional and understanding. They sent me the replacements right away without any extra charge to me. In awe of their products, and highly appreciate the customer support that I've received.

Top Critical Review

“Surprised to see package insert instructions from WAYFAIR.”

JANICE W.
7/17/23

Stopping for a fountain for our front yard, decided to go to a statuary specialty store. Saw what we wanted in a catalog. Ordered it. It was delivered in a timely fashion and the delivery company placed it very close to where rupture was going to be. When we were installing it, the item instructions were from WAYFAIR! I looked the fountain up and sure enough…Wayfair has it. $450 LESS. And with free shipping. Not sure if the company sells to Wayfair, but it's rather annoying. The fountain is really nice…color looks a bit off from what we chose, but it's ok.

Reviews (72)

Rating

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Other

Thumbnail of user deeptim12
1 review
2 helpful votes
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July 30th, 2024
Verified purchase
• Updated review

I ordered 10 wall plaques, out of which 2 came damaged in mail. I sent them pictures of the damaged pieces. Received a call from Miguel who was very professional and understanding. They sent me the replacements right away without any extra charge to me. In awe of their products, and highly appreciate the customer support that I've received.

Beautiful!
March 27th, 2024
Verified purchase
• Previous review

Really beautiful wall plaques, great workmanship! Arrived perfectly packaged.

Thumbnail of user thomass3810
1 review
2 helpful votes
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June 18th, 2023
Verified purchase

We recently received a statue that had been damaged in shipping. As soon as I contacted the company they immediately sent out another without question and no need to return the original. We greatly appreciated their outstanding service

Thumbnail of user nancyd991
1 review
5 helpful votes
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January 8th, 2021
Verified purchase

My purchase was received on time, but unfortunately, it was damaged in transit. Miguel was great! He quickly offered to replace the item or issue a refund. I would not hesitate to order from this Company again.

Thumbnail of user miguelh45
MIGUEL H. – Statuary.net Rep

Thank you Nancy :)

Thumbnail of user richardm870
1 review
11 helpful votes
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June 13th, 2019
Verified purchase

I ordered a small statue of an ant playing a saxophone for my daughter's birthday. She played the sax throughout her school career, marching band, jazz band, etc. unfortunately when I opened the box I found an ant playing a trumpet!
I sent an email to Fleur de Lis Garden Ornaments, Miguel Hernandez the owner and general manager responded within minutes! He assured me not to worry and that he would ship the Saxophone playing ant that very day to correct the problem, free of charge! He also told to go ahead and keep the original trumpet ant as a gift for my troubles. Thanks again for the AWESOME customer service, Miguel! Well done, sir.

Thumbnail of user johnh3670
1 review
3 helpful votes
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May 23rd, 2020
Verified purchase

I ordered 3 statues and my wife ordered another for a total of 4. I like that the product that is even better in the hands than online. I like that they communicate they did a quality control inspection by inserting a sheet of paper with an inspector number before shipping. The statutes came very well packaged and no damage in shipping. Yes, I will certainly order again as these are fantastic for gifts. I have been looking for solid quality statues for a long time for what I wanted and went many years without success. This company nails it perfectly.

Thumbnail of user nancyr853
1 review
7 helpful votes
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October 26th, 2020

We discovered this website on line while researching fountains for our backyard. This fountain fit our needs really well so we called the owner, Miguel Hernandez, several times asking for more details. He not only answered all of our questions knowledgeably but added other items of interest necessary for the installation of this fountain.
Miguel expedited the delivery so that we could get the fountain in minimal time.

Thumbnail of user hulithedanen
2 reviews
15 helpful votes
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June 21st, 2019
Verified purchase

I was undecided which concrete finish color was right for my project. They were very responsive and helpful in determining a match. The standing concrete bunny is so life-like that I constantly do a double take. It arrived quickly, well-packaged, and in excellent condition.

Thumbnail of user hals47
4 reviews
7 helpful votes
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March 3rd, 2020
Verified purchase

We ordered a frog and a pig over the weekend and they arrived at our house on Tuesday! They were packed well, preventing potential breakage. Love the free shipping. Great new additions for our yard with surprising detail. Looking forward to our next purchase.

Thumbnail of user moi15
1 review
4 helpful votes
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May 25th, 2023
Verified purchase

The fountain arrived very well packed. The one I got was very heavy to move, but after all the effort it was solid and well worth it. I will say that the instructions told us to position the bottom basin in a way that showed the tube going up off the left side. We turned it around so the tube comes out the back and it looks much better.

Service
Value
Shipping
Quality
Thumbnail of user susanb967
2 reviews
13 helpful votes
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July 9th, 2019
Verified purchase

From the very beginning of the purchase of my fountain, Fleur de Lis has been very supportive... from delivery to installation. Miguel "checked in" as I was doing this myself, every once in a while to see if I needed any help.

I would highly recommend them!

Thumbnail of user traciet12
1 review
14 helpful votes
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June 17th, 2019
Verified purchase

I have had many fountains and been disappointed everytime with workmanship and how they hold up in the weather. This is by far the best fountain I've had, heavy and made so well and the craftmanship is just beautifully done. Miguel has been a pleasure to work with, wish other vendors were as easy to deal with and responsive.

Thumbnail of user johnn1018
1 review
3 helpful votes
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May 18th, 2020
Verified purchase

Called Fleur des Lis and spoke with Miguel about problems with my old Antica fountain base crumbling. He was very helpful choosing a new pond for the base and arranging delivery. He is very knowledgeable and very supportive. Excellent selection of products. Knows them all.

Thumbnail of user daniell484
1 review
15 helpful votes
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June 27th, 2019
Verified purchase

We love our fountain. It was delivered in the time frame given and we bought two smaller fountains from Fleur de Lis before this large one and are very happy with all of them. We will have them for many years to come. They are lovely to look at and the sound of the water in our yard is very relaxing. I would purchase again from Fleur de Lis.

Thumbnail of user amyg1478
1 review
7 helpful votes
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August 2nd, 2022
Verified purchase

I bought 4 Paul's for over the fence. They are so well made and a nice size. They add so much to my home. Absolutely thrilled with my purchase. I had to wait because they were out of stock but ordered as soon as I got notification that they were back in stock.

Thumbnail of user shawns566
1 review
5 helpful votes
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May 21st, 2021
Verified purchase

I ordered two wall plaques for a friend and she loved them. The website showed the product colors pretty well and the order was easy to place. Shipping time was reasonable and everything arrived intact. There was also a note about colors settling so my friend knew not to wash them. I'll definitely order again.

Thumbnail of user janicec688
2 reviews
0 helpful votes
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July 17th, 2023
Verified purchase

Stopping for a fountain for our front yard, decided to go to a statuary specialty store.
Saw what we wanted in a catalog. Ordered it. It was delivered in a timely fashion and the delivery company placed it very close to where rupture was going to be. When we were installing it, the item instructions were from WAYFAIR! I looked the fountain up and sure enough…Wayfair has it. $450 LESS. And with free shipping.
Not sure if the company sells to Wayfair, but it's rather annoying.
The fountain is really nice…color looks a bit off from what we chose, but it's ok.

Thumbnail of user miguelh45
MIGUEL H. – Statuary.net Rep

Hi Janice,
Like you said, you came to a Statuary Specialty Store, We spent time with you in person to find the right Fountain and the right Color, something that the sellers of Wayfair don’t offer because you don’t know who you purchase from. Wayfair is just a platform with thousands of sellers. We offer Customer service. We send videos to our Customers to make sure they choose the right Fountain and color, we offer video calls to make sure they set up the fountain properly. Now there is a lot of people out there trying to make business without understanding how business works. People purchase wholesale products and they mark them only 30%-40% and they don’t make any profit but they have a sale. When you called us and let me know that someone is selling our fountains cheaper on Wayfair I offered you a return for a full refund, you said no because the fountain in Wayfair takes more than two Months to be ship. With us you received your fountain in two weeks. We don’t offer cheap fountains, we offer a Great Customer service. We have 67 Reviews, 65 with 5 stars, 1 with 4 starts and yours. That talks about our Customer service.
Thank you,
Miguel H.

Thumbnail of user karenk2668
1 review
5 helpful votes
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July 2nd, 2022
Verified purchase

Ordered this statue for my mother when her cat of 18 years passed away. I talked to customer service and they were very polite and responsive. When I order the cat, it looked exactly as promised and was packed very well. Delivery after the order was placed was very quick.

Thumbnail of user pennyg169
2 reviews
5 helpful votes
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March 12th, 2021
Verified purchase

After weeks if not months of evaluation on fountains, I choose ordering one through Garden Statuary. I was not sure of which fountain color would best fit with my brick and decor. After emailing photos of my area, Miguel sent photos for my review then also called me so I would feel comfortable with my decision. He also gave me suggestions on pad preparation, lighting, and winterizing. I appreciated his personal touch and assurance of longevity with his product. I have placed my order and am giddy with anticipation of receiving my fountain!

Thumbnail of user kimberlys1373
2 reviews
6 helpful votes
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May 31st, 2021
Verified purchase

The item I ordered at this time is out of stock and the owner if the company called me to let me know of the issue and gave me a few options and was resolved that same day. This is why I like to shop the independent businesses vs. the big box stores or on line giants.

Thumbnail of user genep69
1 review
4 helpful votes
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July 31st, 2020
Verified purchase

Super satisfied with the quality, workmanship, and design of our Buddha statue. I searched a lot of sites looking for a garden Buddha before selecting this one and I do not regret my selection one bit!

Thumbnail of user phillipb122
1 review
14 helpful votes
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July 1st, 2019
Verified purchase

Miguel is a good owner with high integrity. He wants his customers to be happy with his product and service. He personally follows through to make sure that happens. It's always a pleasure to experience a company that values their reputation.

Thumbnail of user jessicas2100
1 review
6 helpful votes
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June 9th, 2021
Verified purchase

I was looking for Foo Dogs for my home. I found their site and they had the perfect set! They made it to my home and they are gorgeous! I am so overjoyed with the product, the shipping, everything! I feel very blessed and know they blessings will just keep coming with the addition of my statues!

Thumbnail of user dorothyr301
1 review
6 helpful votes
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December 9th, 2020

I purchased a water fountain, and I want to let who ever wants to buy from this company you will not be sorry. Miguel is so willing to help you and make you feel good about the decision you are making, not pushy, so caring. I 'm glad that I found this
Company and I'm happy that I made the purchase. Thank you Miguel for your help.

Thumbnail of user idwinl
idwin P.
1 review
5 helpful votes
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October 2nd, 2023
Verified purchase

I have been trying and looking to get a fountain for months now. Most of the businesses online don't have the communication within the customer service. My experience with StatuaryOnline was amazing and I was able to get help through messages and on video calls in order choose the right fountain in the right color. Once I received it they called me to follow up and make sure that the fountain was set up properly. They helped me through video calls to set up my fountain properly. I highly recommend this company 100% for anybody who's looking at purchasing fountains for the first time. They don't just sell fountains they give you plenty of knowledge and instructions on how to set up and maintain the fountain.

Thumbnail of user pamelaf780
1 review
6 helpful votes
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February 5th, 2020
Verified purchase

I was very happy to find a small decorative wall ornament to cover a hole in a patio wall. The wall decoration filled the hole perfectly and was a nice creative addition. It was also very reasonably priced with free shipping. I would definitely order from this company again.

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Thumbnail of user miguelh45
MIGUEL H.
Owner

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