Stealth Angel Survival has a rating of 2.8 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Stealth Angel Survival most frequently mention customer service, credit card, and solar chargers problems. Stealth Angel Survival ranks 10th among Outdoor Equipment sites.
I was impressed with all aspects of this business. It's hard to know which businesses can be trusted when shopping online, but this one is legit! I ordered 2 backpacks for both of my sons. The transaction was easy, they shipped immediately and were excellent quality. I also appreciated their follow up via email and always felt like I had multiple ways to connect with them if there was ever an issue. Thanks for being dependable!
Customer service representative was obtuse, rude and unprofessional. Asked to speak with supervisor or owner- she hung up on me. Called back, same response. Emailed company and received reply stating someone would contact me but they never did. I highly suspect their google rating of 4.4. I would advise other consumers to look elsewhere. REI and Uncharted Supply Co. Are very respectable companies with quality merchandise and service. Sincerely, Gary Y. Police Officer and Paramedic- Retired.
Customer service representative was obtuse, rude and unprofessional. Asked to speak with supervisor or owner- she hung up on me. Called back, same response. Emailed company and received reply stating someone would contact me but they never did.
I highly suspect their google rating of 4.4.
I would advise other consumers to look elsewhere.
REI and Uncharted Supply Co. Are very respectable companies with quality merchandise and service.
Sincerely,
Gary Y.
Police Officer and Paramedic- Retired.
I was impressed with all aspects of this business. It's hard to know which businesses can be trusted when shopping online, but this one is legit! I ordered 2 backpacks for both of my sons. The transaction was easy, they shipped immediately and were excellent quality. I also appreciated their follow up via email and always felt like I had multiple ways to connect with them if there was ever an issue. Thanks for being dependable!
Just a heads up, if you love survival gear and camping gear like my husband and I DO NOT purchase from Stealth Angel. The items I ordered were of poor quality not what I thought it would be from how it looked online.
And they have the worst customer service! It took me a long time to get a response and when I did I sent them my order number as asked and haven't heard back since! I've tried calling left messages more emails and NOTHING. Screw that place! You're also completely responsible paying for all your items to be shipped back (after finding the return policy) and you have to wait a long time before getting a refund if they even get back to you.
I will never order anything from them again.
I will be way more careful when it comes to stores I order from for our camping and survival gear.
I will continue to spread my experience across social media and in person so ppl know.
Tip for consumers:
READ the reviews before you order from a store online. Look them up to see if there is anything going on with the company as for issues and criminal activity such as no refunds no response so they don’t have to refund you and from what I’ve read so many complaints some where some people didn’t receive their order after paying and the quality of the items. The quality of my items were terrible.
Products used:
Nothing. And horrible at getting back to me even after I answered their questions.
Bought a solar power bank and it doesn't hold a charge or provide any power. Stealth Angel won't answer emails or stand by their promised guarantee. Low ratings of items are removed or never posted to their website. IG posts asking for help are deleted.
Tip for consumers:
. Low ratings of items are removed or never posted to their website.
Products used:
Solar power bank, tactical flashlight, survival kit
Do not buy anything that you may have to return. I returned a mask and small survivor kit (which looked like trinkets upon arrival). I called to check on my return (which i paid priority for because.), the girl spit a policy response and hung up in my face when I asked if she would at least check. So, I have no clue of the status of anything. Sp pleasant.
I ordered three solar chargers, one for myself and 2 for gifts. The arrived today and I was so excited to receive them. I'm a senior and not very tech savvy, but I can read and follow instructions. When I saw the manual for these chargers I could have cried. I've never seen anything so terrible, in no way understandable. This sure doesn't speak well for the product. It would take pennies to have these properly written so the cultures buying product could follow the instructions, so the manufacturer can't be a very good reliable company. I'm going to post photos so you can understand what I'm dealing with. I've not been able to reach the seller yet.
I ordered 5 solar chargers to give as Christmas presents. Mine would not charge in the sun. I contacted the company to get a replacement or refund. It took 26 days for them to write, "Just simply return the product to the following address. We will process a refund for you as soon as we receive it." They offered no return label or compensation for shipping. I have no confidence that my money will be refunded. I wrote 8 messages, received 4 responses, it took 23 days. I will now contact my credit card company for assistance.
I received my first order from Stealth Angle. The backpack has a 12 inch slice on its side. It appears to be cut by a box opener knife. It came to me "Out of the Box" this way. I emailed support and haven't received a response. I do not recommend this business.
Tip for consumers:
Do not purchase, the products are defective.
Products used:
Stealth Angle SA-3M50 50L Backpack
Do business with these hucksters at your own risk. They epitomize the modern version of snake oil salesmen. I bought a solar battery pack from them that did not last much longer than the very narrow window of the money-back guarantee. Tried to contact them but never got a response--they conveniently went missing in action.
Love this bundle. Clips and lights, you can never have too many ropes. Perfect item that I will be gifting to my buddy on our next camping trip. They never realize how handy these things are until they are in the woods without them. Thank You Stealth for another great product.
Products used:
jackets
I ordered and received two kits this week. I bought them to put in my Get Home Bags for each car. I did not get either of the more expensive ones because this was the better price point. Yes, I could have made my own, but hey, Stealth has always been amazing. Everything came as described. My only issue was with the key chain light. One worked very well. The other one barely lit up. I'll figure something out. Not a huge problem.
Quite a bit more room than any other bag I've owned. Outstanding quality and durability. I'd buy everyone one of these bags if they were a little less expensive as it is the best backpack I've ever owned. Amazing product.
Absolutely great product. Camping in 20° weather, luckily the stove fired 1st strike. Boiled water in a couple of minutes. Compact and lightweight. Great addition to your gear. Would definitely buy again.
I bought a heavy duty flashlight at Stealth recently and it's been awesome. It is proving to be the best flashlight I've ever purchased. It exceeds all my expectations and has come in handy in several awkward, unexpected times. Extremely tough construction and very reliable. I'd definitely buy again.
This item took me back to my former Military days. With the atmosphere that we're in now, you need to be making preparations for another Disaster or Crisis etc. Spiritually first, and physically. This Bag was well thought out and well put together and it includes your essentials of which you can add to, but this is a great starting point. The products I've Purchased and others I've seen from Stealth Angel are all Spot on and well worth the money.
I placed an order on Sept. 16,2021. It never came, and all I ever got from customer service was the runaround. Definitely a scam website. Why are they still getting away with this? Plus they tried to scam me out of another $2.99 by lying about a delivery problem. I cancelled my credit card because of this. What a pain.
This product stopped charging after 2 weeks of use. It was being used to power a safety light for me while cycled the length of the UK. Having it die was not only inconvenient but increased my risk on the road. I called customer service twice with no response. When I emailed customer service they simply stated products are only warrantied for 2 months (I had bought the device 3 months ago). What poor customer service, poor product, and overall waste of money and time dealing with the company.
Tip for consumers:
Terrible and difficult to get ahold of Stealth Angel customer service.
Products used:
USB Power Bank
I have placed 4 or 5 orders from Stealth Angel and the only problem ever was a box that wasn't well packed. Other than that, good service, good products, really fair prices and no worries. I don't do a lot of online reviews but the 36 reviews currently listed here are completely out of balance to the negative side so I want to provide a counterpoint. Products purchased range from a 2 day survival back pack, 5 small survival kits that make awesome affordable gifts, camping stuff and more. The only one that didn't feel really solid and good quality was a $9.99 portable fishing rod that doesn't feel durable (but it was only ten bucks, what can you expect)
Tip for consumers:
Have proper expectations. This is good quality equipment at a fair price.
Products used:
See review
I ordered several products from this company paid for expedited shipping federal express sat on the package for a week when I contacted stelth angel survival about the situation I stated since the issue was still ongoing with no Idea when the merchandise was coming I just wanted to cancel the order and have my money refunded. The next day I received an email from them that was one sentence."your items shipped!" So to update the items won't arrive till close to the end of the month real good service. Do your self a favor and go thru a more reputable company
Tip for consumers:
That their coustmer service was anything but good
Products used:
Never received
You know something is wrong when almost 100% of their reviews are 5 star and sound like the same person wrote them. Their products are junk and misrepresented. Total scam! A nightmare company that should be out of business for fraud.
Tip for consumers:
Don't buy from them at all. I looked around and all of their products have obviously fake 5-star reviews that sound like they are written by the same person and ingenuine, while reviews about them and their products from other sites give them a zero-1 rating. I have to wonder if any of the reviews they show are real. My experience makes me think they are a total fraud.
Products used:
A compass. The free shipping is only over $99. They claims they accept returns, but you can't reach anyone to process a return, as others have complained about. The product was shown and described as durable metal, but the actual compass received is light broken junk.
Stealth Angel Survival is a great online store. A magnificent user friendly site makes it easy and enjoyable to make any purchase you are looking to make. Love just going on there and looking around. Something always pops up. They have so many high quality products.
Packs are absolute junk. And yes, I'm going to write this with frustration so pretend you can hear my anger. The saying you get what you pay for is so true with this product.
1, non of the zippers work.
2, cheap velcro MOLLE pouches.
3, non and I mean non of the straps hold in place.
4, the reviews are lies. You can't see the real 1,2 and 3 star reviews. I reviewed on their page and it never showed.
This company is fraudulent. Do NOT waste your money.
Tip for consumers:
Stay far far away from this company.
Products used:
Pack
They advertised one item and when purchased, they delivered something completely different. It was such a classic bait and switch. Then when we tried calling to return it it took 15 phone calls to get through to this nasty woman. She yelled at me on the phone and then hung up on me mid-sentence. Honestly, save yourself hassle and time. There are much better companies both for quality and for inter-personal skills.
I bought a backpack from this site to go hiking with - big mistake. As soon as I loaded up the pack all of the plastic clips started snapping apart and shattering into little pieces. Luckily, The bag also had metal loops on it to run the straps through. So, I spent an HOUR re-running all of the straps (waist strap, chest strap, shoulder straps, etc.) through their respective metal loops. When I put the back pack on again the cheap metal loops bent apart! I only had 20lbs of weight in the pack (it was a short hike) and it failed to hold that. Was expecting some high quality gear here; I'm at a loss of words.
In addition to these poor quality products, the website only posts good product reviews. So watch out for that. Stealth Angel Survival is a very scummy website.
Tip for consumers:
Don't buy from this site if you want to actually use the product.
Products used:
Back Pack
Bought a Solvolt solar charger. Did not work at all on solar power. Tried calling customer service and no one ever answers the phone. Tried emailing them and I get questions that have already been answered (if they would just read) and one question a day. No indication they will actually take the product back. Just close up shop now, because its your going out of business is inevitable with this $#*!ty service.
Tip for consumers:
Stay away from Stealth Angel Survival
Products used:
it never worked.
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