Stealth Angel Survival has a rating of 2.8 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Stealth Angel Survival most frequently mention customer service, credit card, and solar chargers problems. Stealth Angel Survival ranks 10th among Outdoor Equipment sites.
I was impressed with all aspects of this business. It's hard to know which businesses can be trusted when shopping online, but this one is legit! I ordered 2 backpacks for both of my sons. The transaction was easy, they shipped immediately and were excellent quality. I also appreciated their follow up via email and always felt like I had multiple ways to connect with them if there was ever an issue. Thanks for being dependable!
Customer service representative was obtuse, rude and unprofessional. Asked to speak with supervisor or owner- she hung up on me. Called back, same response. Emailed company and received reply stating someone would contact me but they never did. I highly suspect their google rating of 4.4. I would advise other consumers to look elsewhere. REI and Uncharted Supply Co. Are very respectable companies with quality merchandise and service. Sincerely, Gary Y. Police Officer and Paramedic- Retired.
Unfortunately, I did not see this site before I purchased a solar phone charger. The charger would never hold a charge, even after plugging it in initially & placing it in a south-facing window. When I e-mailed Stealth Angel requesting a credit OR how to return the product, Customer Service did respond, asking for my order number. I had already given that information, but did so again, along with the reason for my complaint. AGAIN! I've e-mailed them several times with no response. The last time I threatened them with a poor review. Still no response. Therefore, the very, very poor review. SAVE YOUR MONEY. NEVER USE THIS COMPANY!
I bought the Zen Cooler - Plug In Personal Space Cooler in 2019. The item started leaking. Customer Service apologized and promised a replacement March 2,2020. Due to COVID, never received the replacement as "closed down". Today they told me I am out of luck in getting a replacement as they have discontinued (probably because of the leakage) and my order is too old for a refund (wasn't seeking one). Mary is customer service was rude and obnoxious.
Undoubtedly, the Effun 12 in 1 survival kit from Stealth has a wide array of components that I have found to be truly useful during my camping and fishing trips this year. The knife has been the most useful item I have used from this survival kit so far. Besides the knife, I have also used the flashlight and the carabiner with frequency. The knife blade is sharp and pointy, the flashlight is bright and has a responsive on/off button. This survival kit is definitely nice to have in the car just in case I ever find myself stranded or in a tough spot, so I keep this kit in the car under one of the back seats. In the end, this is a great kit to have when camping, fishing, trekking, or hunting. All around just a wonderful product and great buy.
Stealth Angel survivor was the only place I was able to find the specific hiking boots I had been looking for. They had them and they were on sale. I'm so glad I was able to find them here, then shippoing was quick.
I ordered from this site for the very first time. I wasn't sure what to expect but I was actually extremely surprised. What I bought was exactly what I was looking for and delivery was very fast. Would recommend this place to anyone.
I purchased the Battery ResQ - Portable Car Battery Jump Starter from the site. When I received the product the subsequent week, it was fully charged. I charged it 6 hours more before first use just in case. When I tried to jump start my car, it did nothing. When I tried to recharge my phone, my phone asked me to check the connection. The battery charges up, but doesnt do anything else. I think i was sent a bricked product.
I tried reaching out to customer service for a replacement, and i was given a copy / paste of their Q&A talking about returns and refunds. I have to pay to get the thing back to California.
The google reviews are all generic statements submitted by "A reviewer." They asked me to submit a review of my recent purchase. I gave it a 1 star along with the above explanation. To date, my review hasn't shown up on the product website. Anything below a 4 star review doesn't get shown on the product review. Very disappointed. Wouldn't recommend.
I ordered my bug out bags on Feb 28th, received tracking info stating it should arrive by March 4th and today is March 5th, nothing yet. The tracking info provided still show the same status since Feb 28th. I have been emailing them since March 2nd asking why my shipment status is not moving. There's been 3 emails exchange since then with no real answer. Today I click on my status link and now it says delivered by March 10th. I wonder how long this will go on before I get my products? If you tried to contact them by 'live chat' it won't do. It should be called 'chat now and I respond later' because it's not really 'live' chat when you get a response that someone will get back to you a few hours later. Very misleading. Not a good start so far.
Tip for consumers:
Their live chat is not 'live'. Slow response time. Can't reach a live person on the phone either.
Products used:
Haven't received yet
The small 4 panel charger melted, the back separated from the body of the main part. It was in spring. I sure didn't expect that. Use a better glue guys!
Recently ordered some hiking boots from Stealth. They never disappoint, they always have what I am looking for. My boots arrived in a very timely manner and they where perfect.
This little rod and reel is awesome. You do have to add your own line before you use it. I've only had mine for two days and just love having fishing equipment in the car at all times.
Products used:
cosmetics
This company is horrible I ordered a survival bag pack from stealth angel, first of all the bag pack was ripped like someone sliced truth it before shipping it and the quality is very poor honestly I could of made my own survival bag pack myself with the money I paid for it tried to return emailed and they just gave me the run around pretty much what I wanted to hear will look into your order didn't hear from them sence but I took it with PayPal for my money back don't buy from this company you will regret it!
They'll take your money and then you can only pray that they deliver what you paid for, eventually.
I waited 3 weeks for delivery (paid tne "next day delivery"), and they ultimately delivered a product that's MISSING PARTS.
After repeatedly emailing and asking for assistance - I still don't have what I paid for.
Here's the email exchange:
Me: "product is missing ABC part..."
Them (after couple of days): "which part is missing?"
Me: "ABC part"
Them (after couple of days): "Ah, it's inside..."
Me: "no, it's MISSING"
I do not expect that they'll correct this problem - I think they just don't care.
Stay AWAY from them - save your time, money, energy and peace of mind - there are so many decent businesses around to work with.
"Stealth Angel Survival" is NOT one of them.
Stealth is honestly the only place I'll shop for all my camping and fishing needs. Everything I need always at this one great place. You can't go wrong with Stealth. Great store.
Stealth is my favorite place to shop for all my hiking gear and all other outdoor recreational things. Such a great store that cannot be undone. Always quality products at great prices.
We were very happy with our recent purchase. It arrived quickly and we were surprised at how much extra space for dinner personal items there was. Thank you so much Stealth Angel.
Products used:
Cosmetics
STEALTH ANGEL'S ORGANIZED SURVIVAL KITS, A HIGH QUALITY POTENTIAL LIFE SAVER BAG FOR SURVIVAL. EVERYONE NEEDS ONE OF THESE. DON'T WAIT TILL IT'S TO LATE. TO MUCH GOING ON IN THE WORLD NOT TO BE PREPARED WITH A SURVIVAL KIT LIKE THIS. IT COMES WITH EVERYTHING YOU COULD POSSIBLY NEED. STEALTH DOES A GREAT JOB WITH THEIR KITS.
Great choice of equipment. Bought 3, one for the car and one for my home. Extremely good quality as always from Stealth Angel. Really a must have for survival. Amazing product.
I have one of their 20,000 mAh solar charger. It sits on my window sill so that it is fully charged when needed. I picked it up to use and the battery had ruptured and expanded pushing the solar panel out of the case. Called and they said their warranty is 60 days. Their website says, 100% money back guarantee and 100% satisfaction guarantee, but I guess that only applies for the 60 warranty period. I would guess that survival should last awhile or whats the use in buying it, if when you go to use it, it's no good. They're on sale for 1/2 off right now, sounds to me, like they're dumping them. Good luck with it working when the stuff hits the fan and you go to get it to use and it's useless. Was told/advised to have it checked out at a lab to see if it was giving off any toxic fumes that I would have been breathing while it was charging with the ruptured battery. Poor customer relations. Will not buy anything else from them again, because I don't know if the quality is any good or if they will stand behind the products they sell, which apparently they won't. This website shows their BBB rating as a 1.3 out of 5, not good.
Tip for consumers:
Real reviews that are not paid for, and bad reviews that don't get deleted.
Products used:
solar charger
This survival bag from Stealth is super loaded with everything you could need in an emergency situauton for you car or outdoors! But if you have a bad back or can handle weight CAUTION this thing is super heavy, but worth every penny!
I have to share this with you. I have been trying to get a product replaced that arrived broken for over a year now. I have an email that shows I sent the pictures and at that time was told I would receive a replacement. I sent them again recently to show I in fact did send them the pictures they requested. The promised replacement never showed. I contacted them many times. I tried again months ago. Jumped through hoops etc. They finally said ok, we will send a replacement. The replacement arrived, it was about half the size of what I had ordered. No contact with me to explain they could not get what I had originally ordered, nothing. I contacted them by email and phone. I finally reached someone today, and she started to speak to me aggressively, cut me off and then hung up on me? I never raised my voice, I asked why no one contacted me to explain any of this. And that there was a direct replacement available on their web site? She instead jut hung up on me. This has not been a very positive experience at all. I am so disappointed for how this has transpired. I wanted nothing more than to rave about how amazing I thought this company was. But that will not be the case here. With the lack of communication and absolute unprofessional behavior on this woman's part does not warrant a good review nor a recommendation.
Having purchased other survival bags to dissect and reassemble with my own spin, this package is a cut above the rest. Quality supplies, a good bag, and a really good knife. Very highly impressed.
Bought this 40L Backpack to use for a weekend Boy Scout camping trip with my son. The pack was exactly what I anticipated and arrived very quickly. I'm very pleased with this purchase. Great buy.
TERRIBLE CUSTOMER SERVICE, THEY DON'T ANSWER CALLS OR EMAILS UNTIL YOU FILE A REPORT WITH THE BBB, AND DON'T EXPECT TO GET WHAT YOU ORDERED ANYTIME SOON! MY ORDER TOOK 5 WEEKS TO GET TO ME, AND THAT WAS AFTER I PAID FOR 2 DAY SHIPPING! INEXCUSABLE! THE WORST COMPANY I HAVE EVER DEALT WITH! I DIDN'T WANT TO EVEN GIVE THEM ONE STAR, BUT ZERO STARS WAS NOT A CHOICE!
I paid extra for 3 to 5 biz shipping for a bday gift. They happily took all the money last saturday.
By monday it was clear there was no package on the way. By june 22 they emailed saying it was.
Friday was 5 business days.
The package HASNT EVEN BEEN TAKEN TO THE USPS. And yes the refunded the shipping costs.
Whoopee.
Cant ger anyone on the phone. This was my 2nd purchase. The first showed up fine but the bag was wayyyy smaller than pictured.
The first custoemr service response where i explained it was a bday gift thus its importance in reaching. Me i was told "ya we have been swamped"
That has nothing to do with me. I paid more to make sure my package was expedited. And your excuse is "business is good"? Wtf?!
Tip for consumers:
Dont go to this site.
Products used:
Stealth angel bag with one strap over the shoulder. Nice bag but tiny smaller than in photo
Rbe gifts ordered
Were a mask
Flint.lighter
And tactical gloves
Which.. havent even been brought to a PO 7 days after SA took my money.
I've purchased items on 2 separate occasions. Each time the service was quick and easy. Shipping time was minimal. I will be a long time Stealth Angel customer.
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