• Steiner Sports

Steiner Sports

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Overview

Steiner Sports has a rating of 4.2 stars from 18 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Steiner Sports most frequently mention customer service. Steiner Sports ranks 6th among Sports Memorabilia sites.

  • Service
    9
  • Value
    8
  • Shipping
    9
  • Returns
    7
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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How would you rate Steiner Sports?
Top Positive Review

“Help with a lost package”

William D.
11/23/21

Tracie did a great job helping me through the frustration of a package lost by Fedex. The package was found, but if it had not been, I was comfortable that there would be a positive outcome with her help.

Top Critical Review

“Poor quality product; no customer service”

Ted K.
12/18/23

I've been a HUGE fan of this company. Well, I ordered a holiday gift for my son. Jersey in a shadow box. Was put together like garbage. Plexiglass keeps falling out. Tried calling to speak with someone, and all they care about is exchange or not. I don't want to pack it back up. I'll fix myself. But I want to talk with someone, express my displeasure, and see what they have to say. They could care less. Can't get anyone to call me back. This company has dropped off in a big way in the last two years.

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user ted.kramer649
New York
1 review
0 helpful votes
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December 18th, 2023

I've been a HUGE fan of this company. Well, I ordered a holiday gift for my son. Jersey in a shadow box. Was put together like garbage. Plexiglass keeps falling out. Tried calling to speak with someone, and all they care about is exchange or not. I don't want to pack it back up. I'll fix myself. But I want to talk with someone, express my displeasure, and see what they have to say. They could care less. Can't get anyone to call me back. This company has dropped off in a big way in the last two years.

Tip for consumers:
The item was of poor quality. The shadow box was garbage. I'll deal with it but wanted to speak with someone about the product, and how we can deal with what we received rather than returning it. It's a gift and I don't want to disappoint my son. They couldn't care less. Couldn't get anyone on the phone. It's like buying from amazon except these are very unique collectible items. Not the kind of client service that should be their model. Won't be buying again.

Products used:
Jersey in a shadow box

Service
Value
Shipping
Returns
Quality
Thumbnail of user nextera.unltd
New Jersey
1 review
0 helpful votes
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December 11th, 2023

I ordered a baseball jersey for my event. It's been over 4 weeks and a item that is in stock has yet to be delivered. I do want to point out that the money was out of my account in less than a minute. So they seem very efficient at taking, but not actually providing the goods that were ordered. I really can't see using or recommending this Company for anything they cannot provide immediately. Please avoid using this company at all cost. Very disappointing and unreliable service save your money and time.

Products used:
Baseball jersey

Thumbnail of user williamd2457
New Jersey
1 review
0 helpful votes
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November 23rd, 2021

Tracie did a great job helping me through the frustration of a package lost by Fedex. The package was found, but if it had not been, I was comfortable that there would be a positive outcome with her help.

Thumbnail of user mattd395
New York
1 review
1 helpful vote
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August 8th, 2021

I had two issues that Cristin handled seamlessly. She was friendly and incredibly efficient, rare attributes these days! A huge thank you to her for her help... I look forward to my next order with Steiner!

Tip for consumers:
Sports

Products used:
Photo

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaels11654
Texas
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Made many of purchases with Steiner and have never been disappointed. I had a specific request that I spoke to Cristin about and she handled it with such a positive attitude and even followed up with me after it was complete. A+++ customer service! I will be back for my future orders. Thank you Cristin and thank you Steiner!

Products used:
Jersey

Service
Value
Shipping
Returns
Quality
Thumbnail of user ellenm228
California
1 review
0 helpful votes
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December 13th, 2019

My grandson (a USC fan because of Grandma...) will be blown away to receive JuJu Smith Schuster's Pittsburgh Steelers autographed shoes for Xmas. When delivery showed they may come after the 25th, I called Steiner Sports to request a 2 day delivery. Jose was great- he knew the importance of getting these shoes for the big day and he told me he would speak with shipping and get back to me with 24 hours. He did, They updated the shipping and I will have them long before the 25th - for a nominal increase in shipping costs. Having someone who listens to your needs, and communicates back in a timely manner - what more could you ask for? I will purchase again - i have another grandson! E M

Thumbnail of user rons1213
Florida
1 review
0 helpful votes
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May 27th, 2022

I had an issue that required customer service, and was working with Shakira. She is an absolute delight, she had a quick understanding of my issue, and handled everything quickly and smoothly.

Steiner should be proud to have such a strong employee.

Service
Shipping
Returns
Thumbnail of user josephm2802
Colorado
1 review
0 helpful votes
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February 14th, 2022

I ordered a baseball for my father in law for a fairly well known Mets plays of the 70-80s. The photo of the ball was stained, but the price was right so I ordered it online and was offered free shipping. The free shipping had a significant catch. They don't actually seem to be able to ship the ball for several weeks. It took them a week to acknowledge they were "processing" the shipment and estimate another 3-4 weeks for delivery. I do want to point out that the money was out of my account in less than a minute. So they seem very efficient at taking, but not actually providing the goods that were ordered.

I really can't see using or recommending this Company for anything they cannot provide immediately. Also the review site doesn't accept a PDF file (really? In 2022) as proof of purchase.

Tip for consumers:
HORRIBLE DELIVERY TIMES. Do not use the online site.

Products used:
Signed baseball.

Service
Value
Shipping
Thumbnail of user benb1294
Tennessee
1 review
0 helpful votes
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November 30th, 2023

Bought a Will Levis rookie card from them. Paid for the item and confirmed. Couple days later got an email saying it was out of stock. The card was going up in value daily so go figure. Beware.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickic375
New Jersey
1 review
0 helpful votes
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March 13th, 2022

I had an issue with an order initially but had the opportunity to connect with Cristin from the support team and she was able to get me a quick repair and return the product within a week! We are very happy with the result.

Thumbnail of user joshuac320
Indiana
1 review
0 helpful votes
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December 16th, 2019

Cristin helped me with all of my questions and concerns regarding shipping and authenticity of my signed Brian Urlacher photo! With her kindness and professionalism I will definitely refer back to her on all my future purchases.

Thumbnail of user christinet230
New Mexico
1 review
0 helpful votes
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December 10th, 2019

I found the perfect website for buying Sport Memorabilia. I have purchased memorabilia many times from other websites, but now that I have discovered the Steinersports.com website I will go to this website first! I love the products, the prices and the customer service that this company provides! I am hooked on this company I have found my GO TO website! Thank you!

Thumbnail of user keving1375
Florida
1 review
0 helpful votes
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March 7th, 2022

I am writing this review to show my gratitude towards Cristin as she was absolutely remarkable while showing professionalism and prompt responses. I will highly recommend Steiner Sports and especially Cristin to my fellow collogues as well as my own future orders!
Order#*******

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethm2912
Connecticut
1 review
0 helpful votes
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March 26th, 2022
Verified purchase

Shakira was more than helpful. Actually laughed a bit. My problem solved in record time. First time ordering from Steiner customer service was top of the line. Wouldn't hesitate to order again.

Thumbnail of user johans63
Sweden
1 review
0 helpful votes
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December 9th, 2019

Whitney from customer service helped me to solve a small issue with my order in no time! Very polite and very helpful

Thumbnail of user carlh442
Pennsylvania
1 review
0 helpful votes
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February 2nd, 2022

Questions answered immediately! Friendly, polite, and followed up to see if my situation ed was handled correctly.

Products used:
photo

Service
Value
Shipping
Quality
Thumbnail of user mikec1859
New York
1 review
0 helpful votes
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September 5th, 2021

Cristin, my customer rep. Was great with the price adjustment that I had inquired about with my order.

Thumbnail of user jaym865
New York
1 review
0 helpful votes
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October 1st, 2021

Thank you Cristin for your excellent service. With your help I was able to locate my product. Thank you very much.

Products used:
Ball, case

Service
Value
Shipping
Returns
Quality

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Company Representative

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Nigel P.

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