• Stella & Dot

Stella & Dot

Is this your business?
Write a Review

Overview

Stella & Dot has a rating of 1.5 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Stella & Dot most frequently mention customer service problems. Stella & Dot ranks 149th among MLM sites.

  • Service
    9
  • Value
    10
  • Shipping
    9
  • Returns
    7
  • Quality
    9
6
See all photos
How would you rate Stella & Dot?
Top Positive Review

“Don't listen to the negative reviews”

Jackie F.
7/18/21

I have several pieces from S & D and none of them have changed colour, S & D do not claim their items are 14k (unless you are buying the covet pave collection) - they clearly state items are shiny gold/silver. I have never had an issue with any returns or exchanges and they give you 10% back on your purchases to put towards other items. I got a top that was reg $79.99 and with my 10% back earned the top cost me $25 bucks! People will always complain, cant make everyone happy! You have to try it to see if you like, if you dont - just return it for a full refund! Pretty simple!

Top Critical Review

“Customer Service WTF!”

J D.
12/18/17

This company's product is shoddy and overpriced. I have returned several pieces and had them break again. Product is not worth the price. After waiting on hold for at least 1/2 each time, listening to the same thing "we know your time is valuable" their probably saying - hee hee yeah try another way to get a hold of us. Good luck! Customer service - yeah I can't help you with that someone else will call you back. Quality assurance? More like cover thy $#*!. Check your policy.

Reviews (45)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9) return label (3) costume jewelry (3)
Thumbnail of user donnap211
Virginia
1 review
5 helpful votes
  • Send Message
August 28th, 2018

I bought a Cosmetic Bag (Ikat Indigo) and the zipper never zipped properly. By the time I got around to calling the warranty period was over and they refused to make the situation right. So much for "DELIGHT GUARANTEED". This makes it easy to no longer be a customer. Horrible experience with phone support and chat session. This business must be headed out of business.

Thumbnail of user almas21
Pennsylvania
2 reviews
8 helpful votes
  • Send Message
September 15th, 2017

Don't deal with this company. I have made numerous phone calls ( never reaching a live person) and tried live chat, and numerous e-mails. No one will get me the return label to return my inferior product. I was going to return it and order a more simple version but am definitely having second thoughts. I only wish I had read the reviews before dealing with this company. EXTREMELY DISAPPOINTED.

Thumbnail of user janeth113
California
1 review
7 helpful votes
  • Send Message
June 21st, 2017

I purchased a leather handbag for about $180. I have used it for one year and three months. The strappy handles fell apart and the leather is split, therefore, it is not fixable. When I contacted the company I was told that they could not find my order and even if they could they would not be willing to help me in any way since the bag is over one year old. And seriously... they could not find my order history! What legitimate company has this issue? I feel that this is an EXTREMELY inferior and defective product. The customer service is horrible. I would caution anyone considering purchasing a Stella and Dot product, not to. I couldn't be more disappointed in this company. Also, anyone considering joining their team, should run the other way. I'm sure that it's a great way to loose friends when they can't back their products that your friends purchase.

Thumbnail of user barbaraz58
Virginia
1 review
5 helpful votes
  • Send Message
October 26th, 2019

I ordered a jacket from Stella and Dot on October 2. It took more than a week to get to me. It was too big. I found out that I had to go through a "stylist" to get the return label. That took a couple of days. I mailed the jacket back on October 13th. About October 23rd, I get a note from the "stylist" asking if I had returned the jacket yet. I told her that I wanted to cancel the order and get the money credited back into my account. Basically it took a whole month and i still didn't have the jacket in the right size in my hand.

Thumbnail of user rosalbad
New York
1 review
6 helpful votes
  • Send Message
September 20th, 2017

I purchased some drop earrings from this place in a trunk show a friend invited me to and paid around 49 dollars for them and was told that they were 100% guaranteed to never tarnish so i gladly paid... sadly... a year later they tarnished and contacted stella and dot and someone named Marci DeArriba a Stylist responded to me saying they no longer make these earrings so they couldnt wouldnt help me get my earrings back as they were? What kind of slide is that? She also suggested i clean them but didn't know with what... literally a total airhead unsure how she was able to write me an email. NEVER BUYING THIS CRAP AGAIN obviously

Thumbnail of user suzannep35
Texas
2 reviews
6 helpful votes
  • Send Message
June 26th, 2017

I received a bracelet as a gift. I called the company to see if I could return it for a credit toward something I like. The bracelet is still in the pavkaging snd has never been taken out. The package still has the price tag on it as well. The rep said without knowing who it was purchased from it couldn't be returned. Really?
I won't be inclined to shop with them if it's this difficult to exchange.

Thumbnail of user rosangelav1
New York
1 review
6 helpful votes
  • Send Message
September 15th, 2016

I was given a Locket for Christmas by my mother in law after i show her the picture, the locket came defective, it did not close, so I call Costumer Service to have it replace, they send me a new one, the new one came broke as well, with the same issue, at this point i did not want to have it anymore, they said that they would give me the credit to get something else when I think my mother in law should of got her money back, but of course they can do that, so i left it at that, i try to contact them to get something I like again from the webside and when i contact it costumer service they said i do not have any credit, so now I don't have anything, and lost around $100 my mother in law spend on me!
Horrible company, horrible costumer service, horrible quality control (because you think they would of check the second one they send me).

Thumbnail of user jaclynj3
North Carolina
1 review
7 helpful votes
  • Send Message
July 1st, 2017

This is my first time buying from Stella & Dot and it will definitely be my last! I can believe the cheap cheap cheap quality of these pieces! The bracelet I got was one of those wishing ones, and even the gold color is so cheap looking. I got the double pack of earrings, which look like they are from Walmart for seriously $1! I got a clutch which was $59, and it isn't bad, however for that price, I would have liked much better to have spent my money on a Lilly pulitzer clutch Instead! Oh and by the way, the chain strap is NOT included! I also got the knot necklace, which again is so cheaply made! What a total disappointment! It is a total scam, and someone running the Stella & Dot company is just laughing in all of ya'lls faces that are wasting your time selling this garbage! You can seriously buy similar clutches, jewelry, and clothes at wholesale prices and start your OWN business! Don't give in to this pyramid sceme! The products are worthless and you are going to exhaust your friends real quick by selling them this garbage at outrageous prices!

Thumbnail of user denisee191
Oregon
1 review
7 helpful votes
  • Send Message
May 6th, 2019

What a bunch of junk! Oversold at a party! Called customer service to let them know it is tarnished and they said that's NORMAL. Its a bunch of overpriced costume junk! Don't do it!

Thumbnail of user dawnh156
GB
1 review
5 helpful votes
  • Send Message
May 22nd, 2018

I bought a pair of pearl earrings from them... damaged and wont refund... been arguing with them for years... yes I said years. I would not recommend anything about them.

Thumbnail of user jillh83
Nebraska
1 review
5 helpful votes
  • Send Message
November 29th, 2017

I placed an order for a necklace when I received it the changes so tangled I spent two hours trying to untangle it and finally gave up the saying I had engraved on the front I couldnt see it it was so small I had to use readers and I paid over $60 for this I must say very very disappointed

Thumbnail of user alexandrac6
Georgia
9 reviews
40 helpful votes
  • Send Message
February 9th, 2015

LOVE Stella and Dot! They have the most beautiful and unique jewelry! The prices are a little steep, but the quality and wear of the jewelry is most definitely worth it!

Thumbnail of user barbh18
Indiana
2 reviews
16 helpful votes
  • Send Message
January 18th, 2018

I wish I had searched for reviews before wasting my money. My d-i-l had a party and I bought a necklace that cost way over $100 (For costume jewelry! The only reason I let myself get sucked in was being nice to d-i-l), she bought me a necklace that was about $100 and a bracelet that was about $50. This is a ridiculous price for costume jewelry and when you see how it holds up you know you have been ripped off. The gold paint on the necklaces started wearing off right away. The silver paint on the inside of the bracelet wore off after a few wearings and some of the bangle beads fell off. I felt badly for my d-i-l and didn't say anything until 2 years later she brought up the jewelry and since it had been laying useless in my jewelry box I told her how shoddy it was and that I couldn't wear it after a few times. Then I learned or was reminded they only have a 1 year warranty (show how proud this company is of their product). She agreed to bring up the poor quality of these pieces to her representative but as I understand it, the rep doesn't care, the year warranty is up. What a waste.

Thumbnail of user deliseb
Virginia
1 review
10 helpful votes
  • Send Message
June 18th, 2020

I am still waiting for an item that should have been here two weeks ago. No word yet from customer service. I wish zero stars was an option.

Thumbnail of user elainew146
Canada
1 review
5 helpful votes
  • Send Message
April 24th, 2019

I purchased a bracelet and within a year the elastic went in it so it was no longer wearable. Disappointing.

Thumbnail of user tinamaried1
Canada
1 review
7 helpful votes
  • Send Message
October 11th, 2020

Expensive and they don't stand behind their product. Tarnishes and poor quality. Poor customer service.

Tip for consumers:
I wouldn't recommend it. In fact I bought from another company, Fifth Avenue, its Canadian and they repaired and fixed and old piece I bought 15 years ago at no extra charge. They stand behind all their products.

Products used:
I bought this beautiful Vienna bracelet and the first time I put it on it broke. When I called the company they said it was over the refund/exchange date. I didn't even get a chance to wear it. I bought earrings too and they tarnished in the first few months.

Service
Value
Shipping
Returns
Quality
Thumbnail of user zhanga1
California
14 reviews
5 helpful votes
  • Send Message
July 3rd, 2013

I bought bibs on this site and the quality is really good.
The only problem is, the price is really experience...

Thumbnail of user julianap53
Missouri
1 review
1 helpful vote
  • Send Message
May 4th, 2022

Necklace lost its coating and turned yellow. Do not purchase! Company give no warranty after 120 days.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dd208
Canada
1 review
4 helpful votes
  • Send Message
September 7th, 2017

I have a few pieces from here. Beware! Looks great but DOES NOT LAST. The stuff you buy in mexico off peddlers on beach is better!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Explore our world at: Instagram: www.instagram.com/stelladot Twitter: www.twitter.com/stelladot Pinterest: www.pinterest.com/StellaAndDot YouTube: www.youtube.com/stelladot Style Report Blog: http://blog.stelladot.com/

How do I know I can trust these reviews about Stella & Dot?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Stella & Dot?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business