NBA Store

I received one of 3 framed pictures that had black specs between the glass and picture. The CS rep I spoke to, Brooklyn, was very helpful and got my replacement shipped immediately.

At first I tried to cancel an order that hadn't been shipped yet because it wasn't set to arrive until January 15 they told me they couldn't cancel due to the warehouse it was shipped from. Then it was set for standard shipping which said 3-7 business days but says it's going to arrive January 15th I will never order nothing from this $#*!ty website again! What a worst first time coustmer experience!

1st. False advertisement when you order it before christmas. Advertised that it will be shipped 3-10 days, very confident that it will arrive before christmas, ordered on Dec 6 it was advertise that it will arrive December 21, then when i placed the order the delivery date was moved to December 31!
2nd. I've been following up and the item was actually shipped on december 28. Guess what, it didnt arrive ofcourse on december 31 and only delivered on January 17!
3rd. I would have forgiven all the hassle that it was supposed to be a gift for christmas delivered after almost 2 months if the item was perfect! Holy molly! Its a knock off hoodie! Very poorly made... cheap print! And size is smaller than i expect it, its like youth size! Paid $93 for this piece of $#*!!

I'm still waiting to know WHY your customer asked me to send captions of the emails I sent to prove I asked for you to change the number of the shirt 10 minutes after confirming the order if all along you were going to answer me back saying that that information is totally irrelevant to the case. Why have you been telling me "you're on the case" when in the end all you've done is send me a "copy paste" text from your terms and conditions.

You know, all you need to do is send a new shirt with the number I asked for. Surely you can afford to do that... But you'd much rather keep me upset and, angry even, to actually do the right thing because you don't want to admit you slipped... You ignored my email completely and didn't do your job right. It's totally unacceptable. This shirt was a very special present for my husband for his first father's day after years of IVF, I wanted to give him something special, something that he'll have for years and would be able to pass it on to his son.

But hey, who am I to you? A customer that will never ever purchase on your site again but you don't care because you'll have plenty other customers.

Check your reviews because customers say some terrible things about you (I wish I had read them instead of trusting blindly in a multinational company). It's time you read those reviews and actually did something about it but I doubt you will as the words "proactive" "empathy" and "humility" are not in your dictionary.

As per the headline... no response when you contact them - either by email or messenger on social media. Not sure how this happens... this is the store you end up on from the NBA website!?

My Husband had ordered me a t-shirt back on Dec 3,21 and it came all the way to hamilton ontario Canada. Just to be sent back to China beacuse they did not put our whole address on the postal slip. I have tried for over a week to find some where or some one to call to find out where my t-shirt is. Not to happy at all. Besides all of this I am getting a earfull from my husuband because they screwed up. What a joke. DO NOT BUY FROM THIS SITE...

I ordered a laker's Jersey mistakenly (wrong gender) and few other items. As soon as I realized my mistake within an hour sent email to cancel the order and placed second order with correct item. I called several times and there customer services do not care about people's choices but for $$$$. They disgracefully charged me return cost of the items placed mistakenly. The customer service agent was rude, unprofessional and mean. I was treated poor. I will never buy anything with such greedy company where you cant even make changes of your items within an hour. Their customer account does not work properly. There were log in details problems all the items if you want to view your order and status of delivery. You have no ideas when is the items coming. They should learn lessons from Amazon or other retailers how transparent business open. It is just waste of time and your money doing business with such poor organizations. I will never recommend anyone with NBA Store.
Rajesh Paudel
Edmonton Canada

I ordered 3 items to Toronto following the NBA finals, 2 shirts, and a hat. The hat shipped about 6 days following my order, a reasonable time given the influx of orders. To this day, nearly 2 weeks after my order, the shirts have yet to ship. I contacted the NBA store customer service via email and they said they updated my shipping address and that the items should ship by today, the 26th. Their god-awful delivery company Landmark/Sprintstar attempted delivery ONE time to my apartment, wasn't able to gain access, and instead of trying to attempt delivery multiple times across multiple days or deliver the item to a local post office (which literally EVERY other service I use does), they decide to immediately return to sender (NBA store). I would never have found this out if I hadn't called their support line. My shirts have yet to ship and if the delivery isn't able to be made again they'll likely just immediately return to sender. Absolutely ridiculous.

Bought a lebron jersey and never got it. There's no way to contact customer service. I've been waiting for 2 weeks and I don't get any updates on the shipping status.

I had an odd issue where I didn't apply the promo code during checkout. I was lucky enough to get Cristin on the phone and she solved everything for me without any more problems.

Order Tshirts and was a 2 day delivery 2weeks later still no t-shirts I was better off going to my local sport store like $#*!s or champs. Never again I will anything from them!

Shakira the fan advocate sucks! I feel like shes the only one making good feedbacks about herself. She sucks 1 month later i still havent receive a solution or refund of my lost package

Why did I have to call customer service just to see where my damn order was. Management is terrible here, my order was ordered on the 24th and shipped on 25 August and was supposed to be here September 1 and now I'm getting information from customer service that it should be here on the 15th, this place is terrible. And then you guys try to give me 30% off discount code, I don't want that I want my money back and then customer service is saying if I get the item we can schedule a return, no I don't want to talk to none of you if you guys can't communicate with the customer, then the store shouldn't even be open.

I ordered my bf a small dwayne wade jersey for his bday. Shipping was very fast but i recieved a large mens white&orange tennessee polo. Called and they did tell ne they woulf exchange it. I recieved my order today and it was the right product but wrong size. I called AGIAN and they said they were not allowed to exchange for a 3rd time! They could only give me my money back. They then told me nothing could be done. I will NEVER shop from here agian.

I have made an order on 24/7/2021 and still have not received it. After 4 complain emails i have no idea when they are going to deliver it. The estimated delivery date is still 11/8 btw.

Ordered a lebron jersey and payed for faster delivery and it took 2 weeks to receive. Horrible customer service when I called to see if they were delivering it by horse.

The NBA Store uses DHL to ship their products and it takes forever to get to you. You'll probably wear a different size by the time you get it. :) Took over 10 days to get from Las Vegas, NV to El Paso, TX (only 700 miles away)

DO NOT ORDER FROM THIS PLACE. Ordered Raptors gear in June, massive delay, over a month to get it. Received the wrong item. Got a 2T in childrens white championship shirt and not the 2XL Black Lowry number championship shirt I ordered. Called, they send me a return label so I sent it back. Called today (they received the returned item August 12) to see why my shirt has been sitting in Mississauga since JULY 16! The guy on the phone proceeds to tell me I've already received my item. I explain to him that I did receive an item but that it was wrong and I already sent it back and to check the tracking number not the order number to see what I'm talking about. Get put on hold multiple times only to be told I did receive it and that he had two sets of eye look at this and that I basically stole the order they supposedly reshipped. They reluctantly issue me a refund to my PayPal. It shows up this morning and now its GONE! So I have no refund and no shirt. I will be calling back!

Do not purchase from them. I ordered two jerseys the same sizes on the same day for the same NBA team. One fit great and the other was like a giant sack. Returned the oversized one and waited one month for my credit. I emailed and called them over a few days and suddenly got an email that a refund had been issued in the form of a gift card. Seriously? You think I want a gift card to make another purchase from them? Contacted them again to request a refund to my card I paid with. Was told it was a non-issue, and they would correct it within 7 days. 10 days later I contacted them as the credit was not showing up and was told they were behind, but it would be done in the next couple days. 14 days later I called again, and they did not know why it was not done but offered me a $5 credit and said it would be escalated to a higher priority. Just called them again, after another week of waiting, and they still have not processed it, nor do they have an eta other than "should be another day or two". I will never buy from them again and encourage you to do the same.

I ordered a Chicago Bulls set and i received a fake product. Different design, different sizing and different material. It's fake and they make you pay extra cost for returning

If I could rate this a NOTHING I would. Stay away from this site. My fourteen year old son wanted a Lakers jersey for his birthday. We followed the posted "size chart" HA! What a joke! When it arrived it fit my eleven year old, and was almost TOO SMALL. Aggravated because of the hassle I followed the instructions and returned it. I was already aggravated to find that there was a "restocking fee"... annnnnd you can't "exchange". You must return then reorder. Anyway, upon returning, they charge a restocking fee, and they keep the original shipping amount. So for every item returned they are "EARNING" money. BEWARE OF THIS SHADY STORE. I CAN NOT BELIEVE THE NBA ALLOWS THEM TO USE THEIR NAME. FAKE FAKE FAKE

I ordered a Jersey on 12/8/2016 as a Christmas gift. The jersey advertised a status of "in-stock" (for all sizes) on the web store. After I had not received any shipping confirmation for 3 days, I started logging into the site every day. The order status still said "new" after 6 days. On the 6th day (12/14/2016) I received an email saying my order could not fulfilled and would be refunded. I checked the webpage, and the jersey still showed "in-stock" with guaranteed delivery by 12/23 "or it's free." I replied to ask why my order had been cancelled and received a vague response that it might have been a computer glitch, and I was welcome to try to re-order. So I place another order for the jersey on 12/14/2016 (Still showed in-stock for the size I needed, with guaranteed delivery by 12/23 "or it's free."). Once again I did not receive any notifications. I had to log back onto the site. After 6 more days the order still said "new." On 12/21/2016 the status finally changed to 'refunded.' Later that night I received the same form letter email stating that my order could not be fulfilled. I immediately logged back onto their website on 12/22/2016, the jersey is still listed as "in-stock" in the size I need, with guaranteed delivery by 12/24. I tried to contact them via and e-mail and twitter and did not receive a response other than them asking me to DM my order number (which I did on 12/21) (no response as of 12/22). You know what? Screw it! Screw NBA Store. I will get my SO something else for Christmas. Fine. Never again NBAstore.com!

Deliveries are significantly delayed with no rational explanation. The customer service is there just to tick a box and not to help customers. Escalations and complaints aren't possible.