NBA Store

Purchase items for my son from this store. Website stated arrival before Christmas. It is past Christmas and 2 items have not even shipped. Another was lost in the mail and now out of stock. This store ruined my son's Christmas and all they can say is "Sorry for the inconvenience." Incompetent and disgusting service. Avoid at all costs!

I ordered two products one day shipping n received one n didnt receive the other and they had basically no excuse as to why and acted as if my time was valuable when I had informed them I had waited at home all day to recover my order the agents were rude and inconsiderate the product which I did receive was damaged and they acted as if it wasnt a big deal dating it happens the issues no refunds I will never order thru nba.com ever again and I advise everyone to take ur business else where the agents left me on hold for over thirty minutes one agent a female agent used profanity and raised her voice several times almost as if she was upset that I was calling about my item that was damaged. She said unfortunately things happen and issued no apology or accountability on there end. I was shocked at how they handlers things

Never come across such a company. Been shopping with them for years. First time I've ever had to send something back but it was really badly made.

Not only did it cost me £5 to get it delivered. Which I was sure that due to the excess price. Returns would be free

Nope. It costs newrly ANOTHER £5 to send the damn thing back! The item was just shocking!

I emailed nba. I get. Sorry for the inconvenience

I'm like. Is that it?

Not only did I spend nearly £150! I then had to spend another £10 sending it there and back!

Disgraceful.

Placed an order for a Jersey on November 28th thinking I was giving my item more than enough time to be here by Christmas. I was wrong. My item isn't to be delivered until January 4th well after Christmas. I will not recommend ordering anything from the website unless you can wait months to receive it.

Terrible experience they advertised products but they had no stock, heck I went back to the website and the product is still advertised but still no stock. Totally hopeless then their refund took forever to happen
Do not I repeat do not buy from this site it's also the same site as Shesha or they use the same people or it's the same company or what ever
Total garbage!

This company is awful. I ordered 3 items from Fanatics/NBA store. I only received two of them. One was broken and the other wasn't even the right team. Even returning them was an awful experience. I still haven't gotten what I actually ordered. This was purchased with the intent of wearing it to an NBA game. I didn't have any of it when attending the game. The photo is of what was supposed to be a Nuggets jacket.

Ordered an XL hoodie, delivery was about a week longer that what they said and when product arrive the label said XL but it would be kind to have said it was a Medium. They wanted me to pay $10 to return it. I did an online chat with Reginald, who took five minutes to reply to any of my questions and comments, said he would not waive return shipping policy and then ended the chat. Funny part was they sent a survey asking about my experience saying they were very concerned about customer service. It is all lip service, do not shop here

Zero stars. I ordered a gift card for my father's bday because his team won last year. Website said 3-7 days shipping before I confirmed. After I confirmed my shipping eta became 15 days. One month after placing the order (and long past my father's bday) I still haven't received the gift card. I called them to see if they would email me the gift card instead and I was told I'd get a call back within 2 days. That never happened and I checked my order status to find out they canceled my order. I specifically said I don't want to cancel it to the person on the phone. How did this go so wrong? Don't shop here!

Cristin with Fanatics and NBA has provided excellent customer service to help me when i received the wrong order. She was able to get a new order processed and sent out the same day.

Will definitely work with her again!

After receiving an email saying my Christmas order was delayed with no shipping date in sight and I could cancel the order anytime, I spent two days trying to cancel the order and being told that wasn't possible. One agent finally told me the order would be cancelled and a refund issued, only to receive an email the next day telling me the cancelled order had been shipped. This company has no idea what they're doing. Do not do business with them.

As a way to reward you from buying something from this store, you'll never be able to unsubscribe from emails. You click on "my account", you'll see a section that says "subscribed to emails" but absolutely no way of actually removing your account. Now i wish i never even bought anything from this piece of garbage website

I just purchased a jersey and they threw on a 13.99 charge for special shipping that I never asked for. A good company will give you an option to click on the special shipping not just automatically add it. They could take a lesson from Amazon. The NBA touts being such a moral entity but these practices show it's just for show! Shame on you!

When hoodie arrived it looked like a Youth Large but it was supposed to be a Men's Large. Their sizes run super small. The hoodie fit my daughter who is a women's medium. Alos, poor quality as compared to buying a similar hoodie at a local store. Will never order from here again.

I ordered a Christmas gift on 11/20/23 and was told it would be arriving on 12/14/23. The 14th came and nothing arrived. I then reached out and was told that the item is out of stock which was news to me since at no point it was communicated to me that it wouldn't arrive and they had no information on when it would be expected to arrive. So I am extremely disappointed and plan to never purchase something through their store again.

I ordered a jersey as a gift for my nephew that was supposed to arrive by 2/13, and I paid for 2-day shipping. It still has not arrived. I used the "live" chat and no one answered. I called a few times and the phone sounded like it was off the hook. When I tried the chat again, someone said the jersey won't leave the warehouse until the END of the month. This was not stated on the website at the time of purchase. I asked for a refund, which the rep said I would get, and the rep rudely closed the chat. Customer service is not important to these folks, and it's been a hassle dealing with this store.

We ordered jerseys for our grandsons. Website says ships in two days. After I place the order, it indicated that I would receive jerseys in 2 weeks... now it's three weeks. Wow! If I would have only known.

First we lost half a day because you havent informed on your website that it was not working. Later you haven't given us promised 10% discount as new customer. And when we paid you did not send any confirmation. You are a total disaster! Fix it or go bancrupt!

I ordered a jersey that I didn't want the changed me 13 dollars to ship back and also for a shipping label. I never had any major company charge me anything to return there products back i will never shop with them again.

Bought a city classic jersey for Christmas present with granddaughters name on the back. Custom order $170. Ordered mens large. When it came in, it was sized wrong by the manufacturer and measured a mens small even though it said large. NBA store did take it back and refund money after some effort but not before our grand daughter tried it on and thought she was to fat to fit in a mens large jersey. And not before it was to late to get a replacement. That made for a special Xmas moment
Fortunately, we had also ordered the same city classic jersey from $#*!s with a players name on it ( instead of customizing it with granddaughters name) and although it didn't come in till 2 weeks after Christmas, it almost made up for it.

I received the wrong item and Cristin on their customer service team was so wonderful as she worked to make it right. She was courteous, professional and stayed in contact with me to make sure I was updated. I was never left wondering what the status was and she saw it through and made sure I got what I ordered. As a consumer, it's frustrating when an order isn't right but she made this a positive experience. They are lucky to have her on their team and I will definitely shop there again!

I bought 2 socks almost 2 months ago and they still have not delivered. They have asked me multiple times to check my local post office and I have done that but there is no order. It seems that the order has been lost. On top of that, I asked a refund 2 weeks ago and they have been stalling me since then. They even asked my shipping address multiple times. This place feels like scam!

Ordered a jersey for my son online June, 10 2020. They withdrawn from my account 6-11-2020. Haven't been able to get ahold of anyone regarding the status of my order since. I have sent 3 emails and no way of actually speaking to a person. Very disappointed. I have since put a dispute in with my bank for a full refund.

First thing is that they dont value their stock properly, they put out of stock product online and make their customers buy them to later tell them that this is not available anymore due to their suppliers, never their fault.
Then when you reach out to the customer service to at least understand the reason they do not even make personalized replies as they dont even look into your nba store profile and orders, they offered jerseys that I already purchased and was waiting for... btw the delivery time had been set to 6 months in advance (from January to July...). Other thing is that their website sucks, pardon my French, you are not able to track your order, like never, ne-ver and the best thing is that you cannot chose for the delivery option and you HAVE TO get the express delivery 1 to 2 business days my $#*! they willl make you wait for weeks.