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NBA Store has a rating of 1.2 stars from 213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NBA Store most frequently mention customer service, next day, and business days problems. NBA Store ranks 58th among Basketball sites.
This company responds to reviews on average within 1 hour
I ordered a slam magazine Allen Iverson shirt. Was nervous about receiving my order on time considering reading all the bad reviews. After ordering it shipped the next day and was delivered less than a week later!
My husband has been wanting a custom jersey for years, finally bought one and after two wears the letters fell off. When I emailed customer service about the issue they said we are sorry you are dissatisfied but it looks like you ordered over 90 days ago so there is nothing we can do. We paid over $40 per wear. Poor customer service and poor product. If I could give zero stars I would.
5 star costumer service. Cristin you the best! Everything was great. Got my item faster than I thought. Works perfect.
Purchased a "surprise" Christmas gift for my husband on December 09 and I have received an email saying that it has shipped on the 10th. Tracking says "Shipment Data Uploaded" for over a week so I followed up thru their Twitter account on the 18th. Rep said I was correct and that something was "suspicious" with the tracking so they're sending a "replacement" at no charge but could not guarantee an expedited shipping to Canada. I was like, okay, as long as it gets here before the New Year! I got an email again on the 19th saying that a replacement was shipped and guess what?! IT'S NOT MOVING EITHER!
I checked the first order that I had wishing that something would still arrive in time for Christmas and I see that they transferred the shipping thru FedEx on the 20th. I was very hopeful with the estimated delivery date on the FedEx website as it says "December 24", but it's now Christmas eve, and its status is still "Shipment information sent to FedEx". This only means that the package/s is/are still not with FedEx, so where the heck are my packages?! THANK YOU SO MUCH FOR RUINING MY CHRISTMAS!
I should have read the reviews first before placing an order! I did not even think of checking them out as I 'thought" I was ordering from a legit NBA Store website... but I should have known better!
The rep was SOLID. The shipping and delivery was a bit confusing but after convo i was clear and I recieved my packages.
NEVER SHIPS WHEN PROMISED WITH NO ANSWERS FROM ANYONE OR EXPLAINATIONS. Don't bother with customer service no one has any information. Ever.
I received quality merchandise that I wear almost every day
I'M NOT ORDERING AGAIN BECAUSE THIS ITEM IS STUCK AT UPS FOR OVER 3 MONTHS
ORDER NUMBER 279-4017-6756 GOT NOWHERE WITH NBA STORE
Tip for consumers:
YOUR NOT GETTING WHAT YOU ORDERED IF YOU WANT TO WAIT MONTHS AND MONTHS I WOULD NOT SUGGEST THIS SITE
Products used:
NEVER RECIEVED
Lost order at shipping. Charged credit card. Advised 5-11 weeks for refund? Let's see...
Praktycznie nie ma możliwości zwrotu. Rozmiary totalnie rozjechane. Formularz zwrotów nie przyjmuje numeru zamówienia, twierdząc że nie zostało odnalezione - sorawdzałem wielokrotnie na przestrzeni kilku dni. Zdecydowanie nie polecam. Kupić gdzie indziej.
Tip for consumers:
Kupić gdzie indziej
Estoy decepcionado por haber comprado en la tienda oficial de la NBA pague más de 100 dólares por 2 camisetas con una calidad muy mala no la recomiendo.
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