• Store.ukelikethepros

Store.ukelikethepros

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Overview

Store.ukelikethepros has a rating of 4.8 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. Store.ukelikethepros ranks 6th among Instrument sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    3
  • Quality
    4
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How would you rate Store.ukelikethepros?
Top Positive Review

“Excellent customer service!”

Jack R.
2/1/21

I was looking for a rare ukulele that was out of stock everywhere on the internet. They found it, got it to me in 3 days. Followed up to ensure I was happy. And it was priced better than the manufacturer. One of the best online buying service. Give these guys a try.

Top Critical Review

“Beware of this seller”

Nate B.
7/19/22

This company will charge you full price for blemished ukulele's that other companies sell as "B" ukuleles for a discounted rate. This is a real problem for buyers online who don't get to inspect an item before buying. We rely on the seller to be forthright and fairly represent the sale. This company will not. Furthermore, they charge a setup fee for new instruments that otherwise do not need the work, once again relying on the fact that a buyer cannot see the instrument prior to buying. Bad, bad, practices by this company.

Reviews (32)

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Thumbnail of user jackr612
1 review
1 helpful vote
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February 1st, 2021
Verified purchase

I was looking for a rare ukulele that was out of stock everywhere on the internet. They found it, got it to me in 3 days. Followed up to ensure I was happy. And it was priced better than the manufacturer. One of the best online buying service. Give these guys a try.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryw1546
1 review
0 helpful votes
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November 10th, 2020

My most current order of ukulele strings was processed and shipped within 2 days. I receive a few bonus items as well! I also ordered a T-shirt and there was a problem but Terry corrected it and sent me a second shirt for free.
Thanks, ULTP!

Thumbnail of user joelk89
1 review
0 helpful votes
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December 19th, 2019

I really appreciate the way Terry displays the instruments he sells through his store. You get to see up close and personal each instrument to choose from through the abundant videos and pictures presented, along with a mini review. He even names each instrument!
What you get is flexibility in choosing, eliminating any surprises.

Thumbnail of user nateb135
1 review
2 helpful votes
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July 19th, 2022

This company will charge you full price for blemished ukulele's that other companies sell as "B" ukuleles for a discounted rate. This is a real problem for buyers online who don't get to inspect an item before buying. We rely on the seller to be forthright and fairly represent the sale. This company will not. Furthermore, they charge a setup fee for new instruments that otherwise do not need the work, once again relying on the fact that a buyer cannot see the instrument prior to buying. Bad, bad, practices by this company.

Thumbnail of user majaz2
1 review
0 helpful votes
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September 27th, 2020

Outstanding quality service. I was looked after very well throughout the buying process, and I had prompt responses to my emails. When my ukulele arrived, it was packed exceptionally well, and exceeded my expectations.
Would I recommend this site? Absolutely!
A very satisfied Australian customer.

Thumbnail of user susanb1587
2 reviews
1 helpful vote
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December 19th, 2019

I am really enjoying my Kala Solid Maple Concert Cutaway Ukulele. It replaces my first ukulele and is a huge step up. It has a nice full sound. I received it in less than a week. Terry answers emails quickly, and easy to work with. I highly recommend his store, Uke Like The Pros.

Thumbnail of user paulettem99
1 review
0 helpful votes
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September 26th, 2019

The strings are great and came quickly. Most of all I enjoy the classes from Terry. He is a master teacher in every sense of the word! I Am learning so much and his style of teaching is perfect for me.

Thumbnail of user katherinet83
1 review
0 helpful votes
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November 29th, 2019

My 6 string Tiny Tenor arrived long past the expected date, due to forces beyond ULtP's control. But Terry was kind, reassuring and responsive throughout the process, and gave sound advice on pickup installation and setup. He also combined two of my orders, helping me to economize on shipping. The uke courses look very well done and helpful.

Thumbnail of user michaele1066
1 review
0 helpful votes
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February 19th, 2021
Verified purchase

My first impression wasn't the best as I found it difficult to reach them by phone (although I had to admit it was a busy period following an event), I have thus decided to email them as well and the initial impression disappeared very quickly: what a great customer service! They've been very accommodating, ultra reactive and super friendly; I was impressed. To make things better the uke comes with some nice extras. On top of that they have such an extensive selection of ukes, from affordable to high end; only from the best manufacturers. Long story short, it is a go-to place to purchase a uke online.

Products used:
Ohana CK-70RE ukulele

Thumbnail of user js1932
1 review
0 helpful votes
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May 6th, 2023

I ordered a number of Worth strings and received a phone call about an inventory issue. In todays business world its unual to receive an actual call explaining the issue and fixing it immediately. The strings ship right away. Recently I purchased a new Uke. They also provided excellent customer service during that purchase. Highly recommend them.

Products used:
Worth strings

Thumbnail of user jacka256
1 review
1 helpful vote
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February 26th, 2020

These humidity packs both dehumidify and humidify depending on the need. They are easy to add to your instrument case and provide a safe, clean simple way to help insure your instrument investment is protected from too much or too little moisture. Easy to change out every few months as needed.

Thumbnail of user simonk72
1 review
0 helpful votes
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November 1st, 2019

Site has good descriptions of the products, and often a video of the instrument being played. Prices are decent, and Uke Like the Pros has a great incentive to buy, which is the inclusion of one of their online courses in your purchase, which is fantastic. The ukelele was securlely packaged and received quickly. If I get "ukelele acquisition syndrome" like many others, I'll buy from here again.

Thumbnail of user kimberlyb1220
2 reviews
0 helpful votes
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April 8th, 2021
Verified purchase

I bought this case to hold my Shima ukulele. Fits perfectly. The case is a beautiful color and very well made. It's a great hard shell case. It arrived very quickly from Uke Like The Pros. I use them a lot for ukulele gear.

Tip for consumers:
Terry, the owner, will help you with anything you need.

Products used:
Ukulele case

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackr474
1 review
0 helpful votes
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July 17th, 2020

First purchase from ULTP was an excellent experience. Quick answers to my questions. Very impressed with way my uke was packed for shipment cross country. Also purchased a course and impressed with level of support. Thumbs up for Terry and his team.

Thumbnail of user emilyl186
1 review
0 helpful votes
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December 22nd, 2019

When I first saw Romero Creations' Daniel Ho ST Concert ukulele I knew it would be just right for me. Having Terry check it out ahead of time and let me know it played and sounded great was much appreciated since where I live there is no option to see a bunch of ukes in a store. What appealed to me -- and is working out so well -- is the shape, size and sound of the ST Concert spruce top. I mainly play while sitting in a power wheelchair, and it just fits very well where my tenor is harder to play since, with the tenor, I have to put my left elbow on the armrest due to the length of the neck. My elbow gets really sore with tendonitis eventually. With the ST Concert my arm can be against my body. The sound of it is wonderful, loud enough and crisp (when my fingers don't fumble).

Highly recommend Romero Creations and Terry as a source for these and other instruments!

Thumbnail of user christophers635
1 review
0 helpful votes
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October 16th, 2019

I received my Grand Tenor Uke and instantly fell in love with it. I've been a life long musician but have never played a string instrument. The Uke is a great intro to strings but the sound can be a barrier. Looking for a fuller, deeper sound with a broader range? This is a great instrument.

Thumbnail of user mariskal1
1 review
1 helpful vote
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July 21st, 2019

I ordered a free guitarlele book and due to the fact I do not live in the US, the systeem came up with a USD 55 transport costs. This was a littel too much for me and Terry was so kind to send it to me with no extra charges. Really very good service. Thank you.

Thumbnail of user atticusf3
1 review
3 helpful votes
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August 12th, 2020

I purchased a guitarlele on a bundle deal which clearly states that it would include a strap. It does not, comes with a $#*!ty tuner and some tab sheets printed off from google probably. The instrument itself is amazing but that's not something to praise the site for. Great job not $#*!ing the instrument up? I don't understand.
Customer service sounds like they hate talking to you about any questions you might have, very blunt, and standoff-ish responses. Shipping is ridiculously expensive. Explain to me why it costs 35$ to ship from Cali when the manufacturer will send it to me for free? They even advertise free shipping on some forms of social media, then when you get to checkout its not even an option. The cheapest option is 25$, what the actual $#*!.
They probably have their $#*! together better when a pandemic is not going on and the customization is a nice feature to have. Overall they seem to just be a bit out of sync, the guy told me he'd "mixed up the shipping labels on my order lol". Yeah that's not $#*!ing funny dude, I don't care if you're working from home, work properly or don't work.
Be advised, they won't respond to the chat now feature often and even if you text them they'll respond a couple of times and then ignore you.

Thumbnail of user gregb377
1 review
0 helpful votes
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November 27th, 2019

I recently purchased a Kala U-Bass from ukelikethepros store. This is the 3rd instrument I've purchased from Terry at ukelikethepros. I love the U-Bass. And of course Terry is awesome to work with. It came with another uke I purchased, a long-necked concert from Koaloha. They were shipped with loving care and came perfectly packed. Love both instruments and I recommend ukelikethepros. Terry will take care of you.

Thumbnail of user vw37
1 review
1 helpful vote
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September 2nd, 2019

Excellent course and so is the book. Terry Carter is a really good teacher. I am also doing the online boot camp and Mastering the ukulele courses. All are enjoyable and absolutely brilliant value.

Thumbnail of user kareld5
1 review
2 helpful votes
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June 17th, 2020

Last year I bought a KoAloha Tenor Ukulele from Uke Like the Pros and the service and advice rendered to me by Uke like the Pros really impressed. The Uke arrived in South Africa very securely and safely packed and the service as well as the personal interaction was indeed excellent.

I did not hesitate to purchase my second Ukulele, a beautiful Romero Grand Tenor, from Uke Like the Pros and once again they exceeded all expectations, The Uke arrived on time and in mint condition due to the bullet proof packing.

I rate their service and personal involvement of Terry Carter a 6 STAR ****** and if you want to take your ukulele experience to the next level a Premier membership will do just that. All the training courses from Basic to Jazz to music reading and many more for life.

Karel de Bont

Thumbnail of user josef286
1 review
2 helpful votes
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November 16th, 2020

They change your tenor into a baritone. That tenor spacing you love with a baritone sound.
The strings arrived promptly. I sure hope they continue to carry the strings in the future.

Thumbnail of user pamm417
2 reviews
1 helpful vote
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March 15th, 2020

This was my third ukulele purchased from Uke like the Pros, service is remarkable and they aim to please their customers. Delivery was as promised for ground shipping, I knew it would take at least 7 days to arrive to Michigan from California that's the only draw back - but this store was the only place that I found with remarkable affordable prices for high quality ukuleles. Now on to the KoAloha KoAlana ukulele... the ukulele is beautiful, but because of the d'Addario titanium strings the sound was disappointing for me - I immediately changed them out with a wound low G and Martin fluorocarbon strings and now it sounds 110% better, new strings are still settling and I'm still stretching them but should be holding tune in a week. Now it has the warmer sound I'm used to playing - is it as good as my Romero's - hmmm No but it will make a good travel ukulele.

Thumbnail of user patriciam1163
1 review
0 helpful votes
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December 19th, 2019

I am so in love with ukelikethepros. The book is very clear. I am sure I need to learn a lot more since I am a new amd I know I will become a good musician. Thanks Terry and the team.

Thumbnail of user toddb193
3 reviews
0 helpful votes
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September 26th, 2019

I love Uke Like The Pros and this is a quick review of the service Terry and Co offers.
This is one of the best teaching and sales organization I've ever used and I highly endorse
All services and sales that Uke Like the Pros offers.
I recently bought the D'ADDARIO PRO-ARTÉ CARBON UKULELE STRINGS, TENOR LOW G.
You will be pleasantly surprised by the excellent service and sales.
-Todd Brooks

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