Straight Talk Wireless

I have been a Straight Talk customer and had my same number for several years. And we have had up to five straight talk lines in our home at a time. I have received text messages telling me to redeem the points I have earned. So today I finally decided to try to redeem those points. And I did not have enough points even for the $35 plan. And the customer service agent couldn't even tell me how many points I had only that I did not have enough. Times are lean in my household a free month of service would have came in handy.

My husband's business phone is a Straight Talk phone. He has had this same phone number for 10 years. Yesterday, it decided that the SIM card was no longer viable. After spending an hour on the phone with Customer Service, they decided we needed a new SIM card. We were told to go to Walmart to get a new SIM card kit and call them back. I ended up having to call back several times because they kept hanging up on me while I was waiting on them to get the SIM card set up. Each time we went through the same process of making me check the old SIM card and explaining how to insert it. After spending a total of 4.5 hours on the phone, they deleted his whole account and still couldn't get it to work. I finally got the direct number to the NTP department to be able to switch my service to a different carrier. I do not recommend Straight Talk to anyone.

I was on the phone four times and never did get any results! Kept getting lied to then hung up on. If the would keep their company stuff somewhere besides the Philippines u might get some service u need help with! Didn't buy my stuff in the Philippines so shouldn't have to deal with people in the Philippines that u can't understand, they lie to u then hang up on u acting like they can't hear u. U can b talking to them then it's hello hello I can't hear you click they hang up.

I did a chat with there customer service. The chat rep did not have the first clue what she was doing. When I called her on that. She got a attitude and became a smartass. It took her over one hour to change my plan from the 35 dollar a month plan to the 30 dollar a month plan. When I would type a response I would have to wait five minutes for her response. I had to explain myself repeatedly about what I was trying to do. She was rude. It was ridiculous.

Straight Talk is a joke. They stole a half month of my data. Then had nerve to keep hanging up on me. I'm with Cricket now and love it. Got a free phone and got to keep my number. Straight Talk is a huge ripoff.

They dropped my cell service after 6 years of loyalty. I was using ATT towers which worked great for many years, then boom they told me I had to switch to Version. I told them there is no version towers in my area so I got the ring around until my service was ultimately dropped WITHOUT warning while in ALASKA!... just when i needed them the most. They purposely disconnect you when transferring you. This is a tactic to deter you from getting the help you need. They love to screw with you to by giving wrong or misleading info. Many of them don't speak good English and you will be very lucky if you get someone who knows what's going on. Not only could I not continue my service I JUST paid for, for the month, but they couldn't even transfer my old phone number to my new carrier, AT&T. The website crashes often and the main login page doesn't even work. I'm just happy to be done with DUMBTALK and I was able to stop the auto refill.

I want to go to a different carrier.
I called 8 times trying to get my port pin number so I could keep my number.8 times never did get it!
Then when I went to get my new phone because I dropped it Crack the screenit was jumping all over the place. The cricket lady kept telling her that my phone was broken and they could not send me text or and email the cricke place tried call threw there customers service straight talk hung up on then 4-5 times they kept saying they were sending it we never got it. There's No reason why they would not give it to me.they just refused to give it to me or cricket sales person.I would not recommend straight talk to any one ever.and I will report you to better business buro count on it!

While I enjoy Straight Talk's phone service in general: great coverage, options to use unlocked phones of all types with the carrier or use one of straight talk's phones which they offer many quality phones, and generally good products, the website itself is a poorly upkept haven of glitches that has for the past two years been of absolute zero use to me despite the need to use it in order to keep my phone service on. The website ALWAYS seems to lose any record of me having an account, often times when it does, my credit or debit card never works due to some kind of errors on the site, and often times in the event it allows me to make a payment, it does not record the payment in which my phone often remains turned off as though I did not make a payment. I have never in my life seen such a useless website with so many operational errors that prevents paying customers from being able to keep on or reactivate their service.

Still charging me for a phone we haven't had for over 9 months! Tried calling no one speaks English you can't understand them they can't understand you and the phone has been broken and now on T-Mobile and I'm still getting charges. DO. OT WASTE YOUR MONEY! The service isn't good the phones get bugs too easy and they get hacked and they won't cancel your account without verification from the phone even if it's broke and not useable!

We tried one of StraightTalk's hotspots to take on vacation so our kids could continue with their school sessions. The device turned on and found nearby cell towers but it NEVER CONNECTED TO THE INTERNET. I had to burn up my cell phone minutes and then buy extra data after that. ST's customer support person (Reynoso) refused to issue a credit. Don't waste your money... use another hotspot service provider from now on... I will.

I read nothing but horror stories about not being able to activate service or issues with being on Verizon side I ordered an phone for my uncle and activated it though the phone system in less the 5 mins and everything was working just fine,If you are having issues it could be because your tower is having issues or it's being upgraded who knows or when you port your number in I got an new number for him.

Today they just cancel my service because they have an upgrade, they offer me a flip phone. I have Samsung I always have one but they are not will to give me one. I don't need a better phone I just need mine I buy it at the beginningof 2022. I will never recommend this company to not body they lose 2 costumers my husband and my self. BS company, we live in the USA where company's think ahead to resolve wherever coming for they costumers, people here are loyal but you all straight talk are not to us. I have to go and found a new cellphone company. So much for do business

I called straight talk about getting a refund if I switch my service I was told to switch my service then I would get a refund so I call back about a refund and they don't want to give me my money back. I would understand if they would've told me that the first time I called but the need to prorate the service it's bad business keeping money for service they didn't use and learn how to treat your customers and don't be hanging up the phone on them! Bad customer service and I was with them for over 20 years glad I switch my service!

Customer for 3 years. Last month had service shut off a week early during a medical emergency. This month they shut off service after 2 weeks. Called customer service and after an hour verifing all my info multiplie times and still no help! I'm done!

Iwas charged double at the end of November so december was obviously paid for I talked to 6 ppl 4 managers and 2 customer service they claimed they saw where I paid extra but refuse to reimburse me or credit a one month service I am switching I have never had a problem like this with cricket Verizon tmobile sprint att I'm telling u and they all speak another language I do notcreccommend this co I gave them amole time I work in the critic magazine n tv industry I will also be fighting the B. B. B. This I'm sure I'm not the only one it's happened too screw straighttalk at least with cricket no tax cheaper better sig.and unlimited everything n straight talk phones suck

Switched to Straight Talk five days ago and I have been lucky if I have had two days of service. I have had to call almost every day to get my services working properly. My service was deactivated yesterday for no reason. Had to call from another phone to get my services reactivated. The agent I spoke with tried blaming me for my service getting deactivated! This morning I had to reach back out because my texts weren't going through. The agent I chatted with said she was working out some discrepancies but couldn't tell me what they were or why I kept experiencing so many issues. Since I can't get refunded for the service plan I unfortunately have to deal with this for 25 more days. I will definitely be switching to a different provider...

These mother$#*!ers lied to me. Have told me multiple stories of how to transfer my number successfully to AT&T but they ask for the same info. They are desperate and they will eventually be out of business and they know this. They don't like Americans and try and take advantage of us with no remorse. 100 percent conacrtists. No worse than criminals on the street. Dogs of India. Serpent swindlers of pervasive tounges sliming into our time. Twisters of over played and warped thoughts. Absolute $#*!ing $#*! $#*!ing robots of India

Bought card to recharge wouldn't work called over 10 times spent 2 hours trying to resolve finally gave up. They kept telling me different story its sim card I have to buy then transfered me to buy got disconnected then sim card free transfered me got busy signal, disconnected then it was 99cents transfered got disconnected. Asked to be transfered to supervisor who could speak English got disconnected. Went into Walmart talked to supervisor refunds on cards call straight talk. I gave up.