Straight Talk Wireless

I have lost money on the Internet scheme they provide. I also bought a 1100 dollar phone and they sent me a 200 dollar phone.
Said they will refund my money if you they get the 200 dollar phone in 30 days. They have a tendency to not receive products and will not refund.

Warning: stay away from this company! Straight talk have been messing with us for 6 months. They refuse to unlock the phones! You get agents on the line that hardly speak English. They refuse to unlock the phones for transfer to other carriers. We literally had to buy two new phones. Today we spent hours on the phone to unlock a 5 (five!) Years old iPhone and they say we have to pay $300 to unlock it! This is so frustrating and we've spent hours on the phone with them. Now my wife is buying a third android from our new carrier to even have connections to anything. Straighttalk is a scam!

Don't bother checking if you phone is compatible- you buy it will tell you it is and then when you call to activate they tell you it's not- they also send you a SIM card that you HAVE to pay for and then tell you it's not compatible with straight talk- even though it's ordered directly through straight talk. I'm ready to leave their service already- it's a joke. Worst experience I've ever had. Why lie about things being compatible? Why not hire people who know what they are doing?! So now I'm out the money on a brand new expensive phone that said compatible on their site- but isn't when we call to activate- along with a sim card THEY sent us that we also can't use. Wasting your money and time

The absolute worst customer service I have ever ever received. These are the agents I talked to Sarah-******* (Manager)
Josephine- *******(T1)
And AngelineManager (I think) she refused to give me her employee ID number to make a report on her rude behaviour. All I wanted was to be able to make calls and use my internet but all they do is send you to all these agents that can't do a thing for you, repeat themselves like a computer and then hang up or put you on mute hold when they no longer can help you or have critical thinking.

Then I asked multiple times to be sent to an agent that could help me and they would hang up or tell me I have to call back. I do NOT recommend using this service they are not good. You calls will drop, your internet will constantly stop working and the bars of service is like a trash dumpster on fire. Refrain yourself and go somewhere else. It's worth it.

I've tried to get wireless with multiple MVNO service providers. When I tried straighttalk, it's just as bad as the others. Straight off the bat it's giving unsatisfactory service.
I paid extra for expedited delivery. I find out they shipped the package late. All I ask is for the refund of the extra shipping payment which they did not refund. Off to a really bad start.

Took a whole day to get phone unlocked...was supposed to have been done a month ago...and port number to new carrier...they relocked it when porting number...customer service hard to understand...language barrier

They have no support at all. You are forced to call them. All I want to do is reset my password. They sent me an email with a link that takes me to the homepage where there is no option to reset passwords. I finally break down and use the guest checkout. Right at the very end, it says ERROR and gives me a number to call. Again. I'm not even going to go into what I dealt with previously.

Straight Talk is horrible my husband has had straight talk for about 6 months we went to go transfer his number out to another company about 2 days ago and they have held his number hostage mind you he has had this phone number for 3 years they kept giving me incorrect zip codes to give to the new carrier as well as being very rude hanging up on me when I was trying to figure out the issue I will never use them as a mobile phone provider again

I bought a straight talk phone and I've been with them for 2 years. I called to unlock my phone and they told me it would be in excess of $300 to unlock. I sent the new phone back and got my money back and switched to another provider. Crooked company. Stay away!

Worse service ever. Purchased new phone May, 2021. In Sept (4 mos later), I spilled water on it. Sent it in to be replaced/ repaired in Oct. I still do not have a phone 10 mos later. The worse part is I switched to Verizon last Tue. On Th, they charged me for my monthly service even after I canceled 2 days earlier. They refuse to refund my money. I have disputed with my bank.

I will no longer do business with Straight Talk. I have an Apple 6 phone in my name that I needed to have unlocked so I could have a family member use the phone. Straight talk refused to unlock my phone. Now this phone is no good.
Another incident in the same week... We called to cancel a Straighttalk service that we have. After going through automated questions I finally got to customer service and they ask the normal questions that I had just gone through with the automated system to then put me on hold for over 45 minutes to a different person that then took only 2 minutes maximum to take care of cancelling my services. Ugggghhhh!

I have had straight talk for 5 years. My data has gotten slower customer service is almost impossible to talk to. I waited on chat for 69 people in front of me it took forever but it was important I spoke to someone. It got through 63 people and disconnected. I had to spend more money because my card didn't go through. I had to buy another 45$ card because I couldn't reach anyone to complain. I have had it with this service. I pay for 2 phones and we are going to switch service. I have a 3 year old child I can't keep buying more phone cards because no one will help me in service dept. i threw out the junk card no one ever answers for customer service. I don't care about a refund now. It's just time to switch companies.

I have an iphone X with nothing wrong with it and they had to spend 30 plus minutes just to get the SIM card to connect to their network with customer service. Afterwards it couldn't even call out. They ask me if I had another number they could call to troubleshoot. Laughable as my only other possible number is the one I am try to avoid using. So I gave them my old number and bit the cost of the charges my previous carrier were asking for roaming in the USA. Not worth my time or money. I would go with the big company next time and eat the extra 5$ and avoid a headache.

I have had the same number for 7 years and never missed a due date. Today I payed my phone service and was prompted with a message that I had no phone service. After calling their CS I was informed that my number is now on another phone. They had no explanation as to why this happened. Simply told me to just buy a new number and deal with it...

Paid for international calling for months and never was able to make a call to Mexico. Tried multiple times and called for support and it didn't help and contacted straighttalk on Facebook messenger and guided process and reset phone and still didn't work. On messenger I was told they were contacting a higher department and i was never contacted again. Then called today to remove autopay, as we got a new phone and company, and I requested a partial refund since I paid extra for services I didn't receive and was told they don't do that. So, in short, false advertising.

After several attempts to replace sim card to no avail, we were told to send the phone back for replacement. Been without a phone now for 3 weeks, no way to move the process along even though my wife has been missing calls from her doctors. Pathetic sevice.

Would never recommend or get straight talk ever again. Straight up stole my money from me when I went to cancel my service. Charged me for a month that I was not using their service and refused to provide a refund. -1 stars for service and quality, staffed by straight up thieves.

Straight talk was supposed to email me the unlock codes for my phone that I paid for.I have not been happy with their service so I am leaving they said they would email me the codes and now after 2 days with no phone I have to buy another phone so I think they should give me back my money what good is a locked phone this should not even be legal I paid in full when I bought the phone why was it Locked anyway.I'm using a borrowed phone and I have to return it I've had it 3 days and that's not enough time when dealing with this company.I really hate this place

Calls dropped on a regular basis. Embarrassing on business calls. No credit given if you upgrade your plan. Even if you have 3 weeks left on it. Phone app to pay is a joke. Would rate zero if it were an option.