StyleSeat

I AM a licensed cosmetologist and have been using StyleSeat for approximately six years before they changed. It seems as though after the pandemic, they started charging clients astronomical fees, that the stylist were unaware of. They charge customers a booking fee & automatic 20% tip. They will put the stylist account on automatic payments, so that it charges the clients automatically after the service even though the stylist does not prefer payment through their platfom.It got to the point where I would zero the balance out for my clients to pay directly through me and they still charge the card!
They would not allow client's to cancel and told them to contact the stylist to cancel. However, when they came into the salon, the stylist cannot cancel either because it will say the service had already started.

They do not have a direct customer service phone number only email. I would imagine the phone lines would be ringing all day from their unethical business practices.

When they finally answer the email they apologize to the client and make it seem as though the stylist is the one controlling the narrative, told them to contact the stylist to cancel. However, when they came into the salon, the stylist could not cancel either because it will say the service had already started.

They put both the stylist and the customers through a world wind of $#*! and ultimately makes the stylist look bad when in fact it's the platform
Throwing rocks and hiding their hands!

They then had the audacity to start asking me to pay $50 up front to take on a client that wanted to book with me! Of course I'm not going to pay you $50 to take the client. And they have become so obnoxiously aggressive. It's terrible.

I started googling and looking at other Youtubers and TikTokers taco bout this platform. It is terrible. Definitely do not recommend!

I was charged for a wig install $200 and $40 tip. She couldn't complain about not getting the tip. She got a good tip and she didn't deserve it. Once I got home i could really take a better look at the work of the stylist. I asked for color when I walked in because the last time I got my wig installed, she did not wash it, I wasn't offered a color and the wig was put on way too far down on my forehead. I waited 1 1/2 no apology. She also had a visitor that day that she was focused on. The second time, I ask for color and for a layer. New wig. The stylist took four hours to color, my wig, and the color did not take. She said it was because of the quality of the wig. Ok that's fair. When I got home, I noticed that the hairline of the wig was completely cut off. It is a frontal wig. The wig was not glued when I called her. She said it's because I didn't have a cap. I didn't have a cap the first time it lasted a month this time I believe that she's not really focus on her customer and for focus on others, who came into the shop. She did not try to create a natural hairline after cutting off the one I paid for. There was no layer in my hair. All she did was curl it, and it took about 10 minutes. So the following day I noticed that the hairline was not glued. It was literally standing off my forehead just sitting there. And the mesh was white. Coloring the mesh is a part of prepping the wig. I called and asked for a redo. She glued the wig and didn't even bother to style or even plug up her curling iron to curl the wig. That's when I knew I was not coming back and she is a joke.I wish I has taken a photo. I had to wear a hat to go to the store. She had an attitude when I came back in. She didn't say two words to me for at least a half hour. I should be the one that's upset. Unbelievable. Asked me to go to my bank to get cash.no prior notice.