Stylevana

This is not legit. You won't ever get an order out of them. I can't believe no one has shut them down! Are there no regulations here?

For over 6 weeks I am still waiting for my orders to ship. Support is not responding to any of my e-mails (only way to try to reach them). Absolutely THE WORST SHOP. I advise no on to buy here. What a joke...

Scam / Fraud
I wish I can give this company a negative 1000 score. I ordered some items from here for the first time. The items did not deliver and when i contacted the Australia Post, I learned that the shipment was sent back. They provided me the proof of return. I have sent countless emails and have sent many messages to the customer service since August 9,2024 and it's been a month and have not received by refund of $89 or any response from this company. It's definitely a scam company. Buyer please beware because they don't ship anything and instead take the money and disappear. I don't know what else to do? So frustrating and annoying.

I had the worst experience with this store, my order was left on the street inside a garbage container, no one told me about this, I checked the courier's website update and saw it there, when I went to get my package it simply was not there, maybe they left it at another address but the store washed their hands of it and did not want to acknowledge this because they only told me that the product had already been sent. I had bad treatment from them, I lost my money almost 270 dollars, I opened a case with Paypal but they did not help me either because they told me that the tracking was sent to my address and that there was no insurance or anything that they already fulfilled, so since the company does not want to take charge of this I am going to file a complaint with the police to see if they can help me because I am not willing to lose my money, be very careful with this company if you decide to buy in this place because they are happy to receive money but then they kick you in the $#*! and goodbye.

I placed an order and fully paid on 17 July. Then on 26 August, they advise me that they are pack my items (after more than a month).

My order number is BWSVAUA******* so it can be verified as a genuine bad experience.

My parcel was lost by evri who advised me to contact stylevana to arrange refund/replacement. Granted this wasn't Stylevana's fault that evri lost the parcel however as the merchant they have a responsibility to make sure I get my parcel. The parcel was confirmed as lost somewhere within the evri network on the 6th August and after an initial confirmation from stylevana that they were notified by evri it was lost & were looking into it I've heard nothing from them. I've sent multiple emails requesting an update on replacement or a refund and they all go ignored. I'm so disappointed as I've ordered from stylevana many times but won't be reordering again from them again as customer service is non existent.
I have managed to get my money back by raising a chargeback with my bank and they refunded me as I hold zero hope of stylevana doing the decent thing. Not sure if this is an option outside the UK but if you are here it's worth contacting your bank. I think Stylevana then get a charge sent to them by the bank.

I recently had a disappointing experience with Stylevana regarding a damaged product, Naturie Hatomugi Skin Conditioning Gel, purchased on June 9,2024. The product I received was defective, with a leak from the lid of the bottle. I promptly reported the issue and followed the procedure for a refund, including providing all necessary details and pictures. Despite reaching out five times to request a return and replacement from July 6,2024, via email and their website, I never received a reply. Their lack of response is frustrating and unprofessional. Customer service is crucial, and Stylevana has failed to meet even the most basic expectations. The response format Stylevana used in their reply to my feedback on Trustpilot seemed designed to publicly show they care about my complaint. However, no acknowledgment or resolution has been made so far.

Once something happens, you're screwed. They talk to you like you are a person with a mental disability or don't respond at all. Sometimes it takes them months to issue a package. They even asked me for ID and proof of identity. Like what? Online store with cosmetics asking me for my ID ordering couple of creams with a comment that they want to know if my order is genuine... after I paid already. Like no, it's not, I stole a card and ordered beauty products from an online store because I'm a dirty skincare gangsta.

The most disreputable company i have ever had the misfortune of dealing with. Avoid at all costs.
Purchased an item, paid express post was assured it was in their Sydney warehouse for immediate dispatch but a week later nothing. Turns out they don't have a Sydney warehouse and ship from China which had i known would never have purchased in the first place! Had to put in a PayPal dispute to get my money back.
Zero stars from me for untrustworthy scam company that i will NEVER purchase from again!

Had to chip in once I saw all the bad reviews. I've purchased 6 times from them. All quality, authentic products at the best prices. I live in Nor Cal and it takes about a month on average to receive my shipments. I've never panicked and contacted customer service so I have no experience with that end (sounds like they don't do that well). But overall I plan ahead and order and wait. I just bought their advent calendar a few weeks ago and it's already at my house, it is awesome! Such a great deal on 24 full size products.

Anyways, I understand shipping has been an issue for some, but trust that this isn't across the board. Success can be had here!

If you're skeptical yesstyle is more user friendly and I've heard good things about customer service. A little higher priced but may give you peace of mind if you run into any issues.