Stylevana

Being one of their VIP member and getting treated like this? I cannot explain enough how frustrating it is. I always recommended Stylevana to my friends for skincare products but after I am not going to do it anymore. Just made a big order on may 11. Until may 22 (10 days) the order is still processing, i wrote an email but the comoany chooses to ignore my email. Its may 30 today (19 days) and still the order is processing. Seriously? And no update, nothing. Are we supposed to get it after a year now?
As a loyal customer who always makes a big purchase and recommends this compan to everyone, i feel very disappointed and i will not be ordering from this site anymore nor am i going to recommend it to anyone.
Stylevana just lost a high value customer and future potential customers who could come from my recommendations.

When buying on their page it is written that delivery is 5-7 days. The package arrived two months later. I didn't need it anymore, I wanted to get my money back, but I kept getting answers that it would be delivered in 5 days. Very dissatisfied, I waited two months for the goods, but I received them. I don't recommend it

I placed my order in september... it' decebmer and I haven't heard any new about my package or my money. Even though I wrote them like a dozen emails drom various accounts, stull nothing. They have one automatic response and thet it's silence I really advise you to stay away because you will never see your money again. Bunch of thieves and scammers.

Please stay away from this company. Don't waste your time for this stylevana(scam) Customer service is horrible. It took them month to reply to my email back surprised they still in business. Still haven't received my order it's been months. I have to dispute to my bank hopefully get my money back soon. Play be aware.

It took 1.5 months to get my product, despite the fact that it advertised that it would ship immediately. After a month, I messaged them asking where it was, and it took 10 days for them to reply to me. By then the product had already been delivered. 2 stars because I did eventually get the product, but due to the poor customer experience, I will never purchase from them again.

I've never posted comments before but i read so many negative comments about this company so i want to write my own experience buying products from this company. I've bought cosmetics from this website many times and always happy about it. I live in Mel, Australia and it usually took 7-10 days to receive the parcel. Fast delivery and good quality products at cheap price. This is my favourite online cosmetics website.

I ordered $130 worth of beauty products and received bunch of incorrect items that were cheaper than what I ordered then I contacted three times and no response or resolution. Do not buy from this website.

They are scammer and bull$#*! I have place to order almost 200€ and get nothing no tracking number no contact information they $#*!ing stolen my money don't order from this scammer site

Very bad service they don't care about your order once you placed an order you have to wait for weeks and weeks to receive it I'm not gonna purchase anything from them, I'm giving one star even that one star is a lot compared to whatever they did

Never buy from this site. Order been placed for two weeks and they never sent out the goods even the items I bought was shown as in stocks and shipped within 24 hours. Been email them every single day for two weeks to chase them for the tracking number, never reply. I ended up have to calling the credit card company myself to cancel the transaction! Worst online purchase ever. NEVER BUY FROM HERE

I knew it was going to take time for shipping due to covid and also from overseas but not its almost a year and no one from the company is willing to help me. I just want my money refunded because I never received the products. This is so frustrating.

I ordered me package from stylevana TWO months ago, and still I haven't got it. The packages from ali came faster… Their service are literally below zero. Any answers on why questions, any support information about my order, any free gift for this "brilliant support team behavior" and if you would like to cancel your order - you'll not be able to do that thing, because you can't cancel it on their website you need to write to their support) SO, just never buy something from them

It has been 5 working days since I placed an order. Still no information about order and shipping status. I should have paid attention to the reviews and not placed order. If it is too cheap to be true, it is probably just scam. Going to credit card company to report scam.

I believe I've been scammed by this company. I wish that i would look into trustpilot reviews before placing my order!
I have placed my order last month and after almost a week with no delivery information I sent an email regarding my order delivery date, I got a reply that "due to Covid 19 there are delays up to 7 business days", after that as my order was never even shipped I've sent 3 emails regarding the delivery situation and I am being ignored since then. I can't contact them and they have no phone number and the customer service do not reply my messages or give me any information of my order.

Don't buy, they sell fake products and can't provide proof of authenticity. I tried returning and it was extremely expensive to send back from US to hong kong. They did not care and did not make it right. Don't risk it. Not worth it. All fake!

I placed an order 2 weeks ago and have not received anything. The support team pretends they can't help. I have a feeling these are scammers.

When will order #BWSVCAA******* be shipped. It's been over a week since I ordered all items that were supposed to be sent within 24 hours. If I don't get a reply I will file a police report and contact my bank this is fraud. I keep emailing and they don't response. It's a fraud company and I hope they burn to the ground

Absolute scam artists. Do not buy. Absolutely zero customer service. No reply from the 8 emails I've sent. Just promotional junk. Auto reply. Paid extra for express shipping. Ordered on the 15th, its now the 23rd & it hasn't even been shipped yet! Will be contacting consumer affairs to get this sorted. Buy literally ANYWHERE ELSE!

Personally idc abt delivery speed. I ordered 2 sunscreens and the snail spray and it came in around 7 weeks. May 29 - June 18. I saw the good prices and was tempted, not a scam but not amazon. They also put in this random sample of a serum, its a small 1 ml pouch the TIA II Vita B3 Source. Idk what thats about but.

Edit:
This is a few hours later and I've actually unboxed the products, I dont know if it's because i'm a new account and I got some deal but for my dewytree pink whatever sunscreen it also came with more samples of the same sunscreen and dewytree's milk cleanser. I probably won't buy again but for a new account and everything they have really good deals

I made four (4) communication attempts to Stylevana's contact email, *******@stylevana, to fix my order issue. No one has yet replied to any of my tickets I submitted. My order was placed on March 26,2023, and the delivery attempt wasn't made till after 2 weeks!

The order was never delivered. The tracking information said "insufficient address" when I provided my full and complete shipping address at the time of purchase.

I have asked them to resend this package via expedited shipping. It has now been ~1.5 months since I placed my order.

I do not recommend using Stylevana to anyone. Their customer service is obviously non-existent and it feels that they don't care about the customer after an order is placed.

I ordered a facial device with a firming gel with them months ago. Didn't receive any updates and ended up refund me money without telling me the reason. So I checked on their webiste realize that the order of the device got cancelled and now they are sending me the firming gel only. What's the point of getting the gel only? They never ask for my intention to the remaining order. No customer service at all.

Stylevana's shipping takes extraordinarily long even though I purchased my order with premium express shipping. Expect delivery delays for several weeks. Avoid and try other sites like YesStyle. My YesStyle order was placed after my Stylevana order and only used the regular standard shipping, but it arrived far earlier.
Stylevana also has really poor, non responsive customer service. If you haven't received your order well past the expected delivery date, file a chargeback. Even if customer service responds to you, they'll just give you the same automated response and not help with anything.

I ordered a single small item listed as "in stock" and 3 months later it never shipped. Tried to cancel but it took another month to hear back and then another month for my refund. Never again.