Stylevana

Although the stuff is cheap and real, but there is zero customer service. If you ever have issue or want to return, you can never get hold of them for months.They finally responded me after i threaten will leave a bad review

Placed my order on 9/26/2023. They didn't provide any updates (e.g. Tracking number or possible delay) other than the order confirmation email. They didn't respond to my emails or the opened case on PayPal. I also regretted using PayPal for the checkout because the refund process was long and inconvenient.

You better hope nothing ever goes wrong with your order because if it does then good luck getting any assistance from customer service. They sent me an opened/used product and goes radio silent when reached out to customer service.

Terrible, terrible company. I wish I`ve read the reviews before ordering anything. Placed over £50 order (# BWSVUKA*******) which was delivered to someone else`s address. They have kindly shared photos of a stranger holding my package with me. Promised 1-2 weeks investigation, it`s been over 3 months and still ignoring my emails. Proper scam

Avoid this company
The final purchase paid is higher than the Grand total bills. There is hidden surcharge on top of what you are expected to pay. In my case they charged me extra almost $40AUD which I don't know where it coming from. E-mailed them but not yet received any response.

Rated 5 out of 5 stars
Plan ahead before you run out! Room for improvement with customer service but good affordable pricing and discounts
Never had an issue with Stylevana. Very reasonable prices is what you pay and unfortunately this can mean slower shipping times. SOMETIMES not always. I was pleasantly surprised With how fast it shipped. Ordered on the 18/09 and received today 28/09 I know a lot of people have struggled with shipping times from them myself included and I was expecting to wait weeks so I really can't complain. They took 4 days to process the order aswell which was a pleasant surprise.Discounts are always good and sometimes you can get free full sized products just check their Insta for latest deals. If you don't mind waiting and can plan a head for your skin I.e before you'll run out then it's worthwhile shipping with them. Communication isn't always the best with customer service but they're a good service to use.
Date of experience: 18 September 2022

I hate waiting for months on a parcel. I messaged them a few weeks later and got a rambled reponse about how "careful hands are preparing your package". I wonder how careful they must be because it took months for this $#*! to arrive at my door! And I selected the express option! When I placed an order with Olive Young I had all items arrive within 4 days to my regional city in the Oceania region.

Its been an absolute nightmare dealing with this mob and will never ever do it again.

I think their prices are great but their actual processing of orders takes a very long time. I'm still waiting on my package to be shipped and it's almost a month. I don't believe I will repurchase from this company again.

I ordered from them November 2022 and never got a refund even though they cancelled my order after 2 months (and it never shipped). The email for customer service also picks and chooses which emails they respond to you with (only the ones that benefit the company). I've ordered from here before with no problems but I'm pretty sure this site has turned into a scam based on all of the other similar experiences other people have had. I only ordered the "24 hour" in stock items that everyone says to order, yet they took 2 months to respond, nevertheless cancel my order.

Girls, same here, I placed order for them, now it is more than 4 weeks, no update, no reply for emails... I just found out the review about this company here, it is too late for me... Hope you are luckier than us and can read their poor services here. I paid by credit card, no idea if I can ask for refund from the bank...

Update - Finally I received the products! Believe they are authentic ones. Want to give a fair and complete review about this company. However, because of the terrible customer service (no real person customer service for delivery follow up and super slow delivery, I would not buy from them next time. Good luck, ladies!

I bought korea products because it's cheap and was thinking they are legit company with great dismay, it's been like 3 mos now no single product arrived. I have send them multiple emails with reply that it's coming just delay with covid etc. i have requested for refund but not reply. So please don't buy from this company.

I am very satisfied with the company. Their products are authentic and of high quality, which exceeded my expectations.

One thing to note is that it is important to carefully read the availability status of each product. If all the items in your order have the status "In Stock: usually ships within 24 hours," then your order will be shipped within 4 business days. However, if there is a product with a status like "Usually ready to ship within 30 business days," then it shouldn't come as a surprise that the entire order will be shipped after 30 days.

I also appreciate the prompt and helpful support provided by the company. They respond to email inquiries in a timely manner, addressing any questions or concerns I had.

Don't purchase from here.
I'm waiting for my order since the beginning of December.
I sent the complain email, they finally sent me a shipping notification a week ago, but it is the fake, actually my products are no where to be found.

The website states that the products will be shipped in 24 hours. Please know that this is never respected. I have ordered over a month ago, have emailed over 4 times with no reply. Only today I got an email that the products will be shipped soon and still no tracking number. All my products were in stock. Basically order two months prior to expecting the products. Why do they have a support email
If no one ever replies? Don't you care about your customers?

I ordered few times previously from here without any issues and I made an order 2 weeks ago and haven't heard back anything, I emailed them and never received a response. I am asking for refund now and if they keep ignoring me I will take the matter further.
Such a shame of service, I loved their products but looking at other reviews, they have gone downhill and sadly will never order from them again

I love all of the products available. It's a little cheaper than others sites, but shipping takes a long time, and the site is incredibly slow. The features on the app don't run very smoothly, but it still gets the job done. I'll be continuing to use it though because it is so much more convenient.

Please do not order. They never reply to emails or messages. It's been months since I placed my order and there are no updates about it, although I even asked for it to be cancelled and money returned. This is a chinese company pretending to sell Korean skin care. Please don't order. Take your money and order from somewhere else even if that would be more expansive.

Same like others, product didn't arrived. Waited for a long time. Email them few times no reply at all, only automated reply. I think I am being cheated. Don't buy from them if you don't the headache.

I placed an order and it went to an entirely different address. I have reached out to customer service with no response. This company doesn't operate effectively in a way that would support a trustworthy reputation. As of today, I don't have the product, I don't have any response from customer service. I will reach out to my bank and report this as fraud.

This site allows you to purchase items but when it takes forever to process your purchase, they'll claim items are not in stock. 4 weeks after my purchase I finally gave up and demanded a refund. If you are still waiting, give up and demand your money back. If you have yet to make a purchase, go somewhere else or be prepared for a horrendous shopping experience! I only gave 1 star as it was the lowest possible. If not, 0 stars would be my option.

My order arrived in about 3 weeks and they provided tracking info as soon as the parcel was en route to my house. After reading the negative reviews, I was worried, but it showed up in relatively good time for the distance it had to travel. Plus, the parcel was small and well wrapped. This was my first order from them, but I will definitely purchase more in the future.

I ordered the product from this company for the first time in early December and didn't receive it until March. They took 4 months to finally deliver it. When I wrote emails to the customer service, their responses were always same. Also, when I placed an order, I declined to receive any ads from them but they sent them anyway. Terrible business. This is the Korean cosmetic which I love but it sends from Hong Kong. Their price is good but be aware of their way of processing orders.

Horrible. DON'T buy there. I ordered once and received it, but now I have placed a large purchase, and for almost a month - nothing. A week ago they sent me a notification that the parcel was delivered! To a completely different address! So pissed.