Stylevana

I ordered two packet of cream from this website and only one cam. The shipment took forever. And I end up found out shipped from China. I contacted the the customer services to solve the problem. It takes 7 days for them to respond me for the photo of the product. I sent the photo and never back to me any more, it has been over 2 weeks since I resent the last request. I wouldn't never buy anything from this website.

This is the third review I am writing, I have no received any of my products due to be delivered by December. I have been completely ignored by stylevana, according to the original link the products have been returned to sender, so from my understanding they have their products I have neither my products nor my money. No attempt has been made to rectify this, I have made it clear I would just like a refund but they've insisted my package is out for delivery contrary to their shipping information. I would like to be advised on what legal steps I can take as a consumer as this is clear fraud. Any advice would be greatly appreciated and from stylevana I would like a refund ASAP.

stylevana.com is an awful service. On the website they states that for all my products the shipping was one in 24h but I placed the order #BWSVITA******* on Tuesday and we are on Friday and it is still written "your order is being elaborated" This awful service completely spoiled the present I had to make. They basically state the false. They are super slow. I don't understand how long does it take to take a bottle and put it in a parcel. Honestly I cannot even cancel my order because this scammers do not allow that. I wish all websites would be like Amazon. They do not even allow refunds which is illegal in Europe. I will never in my life order again and I hope you will follow my advice.

Placed order july19 for sunscreen and some brow pencils. Till today Aug19 still no shipped out, replied email saying waiting for a hair oil in stock didn't tell me when my order will be shipped. Excuse me? I placed the order for sunscreen for the summer and now summer it's almost gone! When i placed the order on their site didn't show hair oil not in stock or if buy this item whole shipment will be delayed!
Will request refund and never buy from them again.

I placed my order in jan 2023 and they shipped my order on feb 14th and its march 15th and still I haven't received my stuff. When ask them the only reponse i get is its coming from hong Kong so just wait few more days. U dont wait 3 months to get ur stuff. Never using that website again

They are a scam. Order on April, not receive anything, ignore email. I have to send 5-6 emails every time I inquired the status.
2 months later, they told me the older is missing, need to open an investigation.
2 months later, they told me the order is back to the 3rd party delivery company, need to wait the order be destroyed then process the next step.

They never want to refund you all the money $$$$$

* actually I went to the post office, they told me that my package has been collected by a 3rd party delivery company in mid Jun. They never heard that company. Why they did that? They must return back the product to Stylevana and resale again. They took your $ but never give you the product

Everyone let's open a scam report to your bank credit card and make sure his company down.

Big scam

They do not answer your emails and do not send your purchase over in the time guaranteed. I still have not recieved my order and they don't answer my emails. You're better off buying the product a little more pricier from where you live.

I order products from STYLEVANA.com before Christmas, and as of today, 2/7/23, I am still waiting to receive my order. I sent them an email to follow up on order, but they still have not responded. They suck! Please do not waste your time and your hard-earned money on this website. This website needs to be shut down, and I report their conduct to the BBB. They will need to refund my money as well! If they are reading this review and want to know who I am - here is my order number. #BWSVXXA*******. I do not play around with these people. I want my refund!

They are thiefs!
I placed and paid for the order on 26th of March. And since then it is being in a status Processing. On all my emails, where i indicated exact order number, i received automatic replies with different reasons of excuses - Chinese New Year(in March?), Easter, 1st of May.
Stylevana, you are thiefs!

My order was lost and I asked Stylevana to either resend me the order to credit me for the order. I sent them over 12 emails over many months and after 5 emails they stopped responding. My advice - do not order from them and if you do and do not receive your order for a month, then go directly to your credit card company to settle the issue and let the credit card company deal with them about not fulfilling their obligations to you as a buyer.

Terrible service! I have ordered from them about 2 months ago and I still didn't get my products! I emailed them about it and no response. I asked them for my refund and still no response! I emailed them numerous times and they just don't respond. Non existing customer service! I have ordered from other Korean sites and it's never this long. I always got my products or at least an email! NOT THIS COMPANY! DO NOT ORDER FROM THIS THEM!

Ordered K-beauty products on 11/14 and received shipping confirmation e-mail on 11/17. Today is 12/23, but haven't received any. I asked them to locate the shipment, but no answer. I will have my credit card company reject the payment. DO NOT SHOP at Stylevana. Horrible website to shop.

ORDER#: BWSVXXA*******

Order placed on March 23rd (all products available; shipping indicated to happen within 24hrs).
Almost 3 weeks later, the order still has not left Hong Kong.
Wrote to their customer service several times to which I only received automated replies – but no solution.
Cannot even ask for a cancellation/refund as they won't get back to me.
Horribly buying experience!
DO NOT SHOP THERE!
Have also contacted various influencers and suggested they stop promoting Stylevana as it will only annoy their followers.

I am super fine, all what i order come, nothing crush, all perfect. It take 3months and i am just fine with it, like from Honkong to middle eu, hey why not and lets be honest, they have all brands, you dont need to go to other webs and hope "there is my corean beauty" nope, you grab it here and buy it. Then from me "Thank you" happy with my products

They stole from me 58e, and that's a lot in my country.
I tried contacting them 4times no reply after 20days only outo-reply.

I want my package in full with some extra now and till then i will make it my lifes mission to destroy any semblance of respect this company might still have frome people.

Liars, thieves, scam artist that's what Stylevana stands for.
They count on you not to make the accountable because as a company they have no shred of integrity. SCAM! DONT BUY!

RIPOFFS

Ordered from this company with new card.

Within days Credit Card was being used to make fraudulent purchases.

I live in Arizona, but card got charges in Minnesota and Texas.

$729.48 was pulled from account before caught.

Still have not received my order, a refund or a response from "customer service".

** AVOID ** AVIOD ** AVOID ** AVIOD ** AVOID ** AVIOD ** AVOID ** AVIOD ** AVOID ** AVIOD **

I ordered three items from stylevana, and the courier said my items had been delivered, I recommend buying from iherb instead, as it sells the same items for the similar prices, and is a more reputable site. Avoid styelvana as its hit and miss

I bought skincare products on Stylevana on the 30th of April and the order status shows complete, however, I have not received my products end of May. I emailed them on the 5th of May, but there was no answer or reply. The tracking number they provided on the website is unclear and could not find it. Fraud company!

Made two orders from this website. In both times I ordered things that were "in stock, and ships within 24 hours" according to their website. And each time my order stays in "processing" status for weeks until I reach out to them and then they respond after days with A very cold your times are not in stock and we're waiting for it to be back in stock without even apologizing. First time I even paid for an express shipping (that didn't even matter to them to at least send me an email). Anyway first time I randomly choose a couple of items to replace the out of stock items I had ordered for them to ship it. Second time I was also the one to reach it asking where my order is and get the same cold response from Kelly that says that 2 items are not in stock hand I'm gonna have to wait for a month or so "if everything goes smoothly". I told her to ship the already in stock item and then ship the rest later when they are in stock or just cancel them and refund me their amount, days later she replies by saying they can't split the order and the in stock items total is $42 dollars so I'm not eligible for free shipping that way and if I want them to be shipped I have to pay $4.99.
Bottom line I never dealt with anyone who runs their business their way. I understand that mistakes happen but when they do you take responsibility but apparently they don't know a thing about customer service.

First time making a purchase on this website. I was very happy with the product so I thought I would buy again. However I received damaged items which I was given a voucher of 15% off (SVANAC***)towards my next order, this didn't work as the voucher they give works on a singular item not the whole basket, even tried buying one item and it still didn't work, as it was only 15% off, I never bothered with it though I emailed several times and was ignored. Now what has made me write this negative review is the fact that my recent order was delivered to a different door BWSVUKA******* by Royal mail in the picture you can see the landing and the door is not my own. It has been since November I have not received any refund, the communicate and speed to resolve the matter is unsatisfactory, not to mention the voucher I've been given yet again doesn't work towards the whole order. No one is responding to me to resolve this I have asked for the order to be replaced as I don't wanna voucher I want my items. I will continue to write negative feedbacks so people are more aware shop at your own risk. Good customer service doesn't exist, no follow ups, you will explain the situation to several people before any false result is given. System seems robotic

I placed two separate orders. They took forever to ship even though the items were in stock. The first order finally arrived almost a month after ordering. The second order showed delivered to a random town in a completely different state. I reached out to customer service who asked me to fill out a form and provide a copy of photo id. Being located in the US I have never been asked for photo identification when a package was clearly delivered to the wrong address (wrong state even). When I asked for additional information about how that information was used (I have privacy and identity theft concerns) I was ignored. So I followed up a couple more times asking for additional info with no response. Finally after my third email I get a generic response telling me the same thing, fill out a form and provide photo ID... again no explanation how my information is being used or given to. If I received a reasonable explanation as to why they need that info it would be one thing, but to ignore the question altogether just seems completely shady to me. So my money is now lost unless I want to gamble on giving them more of my personal information with no explanation. I would caution anyone from buying from this company, there are comparable online retailers that have better customer service. I would give 0 stars if I could.

Dear Stylevana,
I am writing to express my dissatisfaction with the late delivery of my recent Order # BWSVEUA*******. You have taken the money from my account on the 16th of January, I have yet to receive my order. I have tried to contact your customer service team, but have received no satisfactory response.
I request immediate delivery of my order or a full refund. If I do not receive a response or resolution within the next 2 weeks, I will have no choice but to raise the issue in two skincare forums and on social media via known beauty bloggers.
I have been a loyal customer of your company before and am extremely disappointed in the service I have received recently. I expect prompt action to resolve this matter.
Best regards,
M

No reply only automatic message, no refund this is a scammer don't buy, you will not receive anything from them. They just delete comment on Facebook et give you an automatic message same with mail.