Stylevana

I've ordered from them twice. One of my packages took 1 month to get to my door and the other took 1 and half weeks which was a big surprise. Note: i ordered from them after FEB 2023. I knew it was going to take time to ship but I expected that with such low prices. However, it's pretty obvious their CS is severely lacking. I knew it was going to take time so I never bothered to email them. I notice a lot of the bad reviews are people who ordered between Nov of last year and Feb of this year. Which was during their Christmas sale and holiday rush. I have a huge theory that they couldn't keep up with the demand. Which is when their CS went offline because they couldn't keep track of everyone's orders. That's probably why so many packages still haven't been processed but that's pretty terrible as a company. They're probably only focused on completing new orders now like mine. Regardless of my experience, I can't ignore what so many have had to deal with. Otherwise my rating would be 5 stars.

I ordered a product from them because it was cheeper on Stylevana then on Amazon. They never emailed me a receipt and after 1 week I contacted them and turns out they charged me, although never even sent me the product. They told me they put it on hold, I don't understand why they did that. Then when I canceled and wanted a refund they hacked my email by placing their email saying they are refunding me the product before all my complaining emails to them, pretending I was harassing them after they wanted to refund me my product. I this company is fake and all they do is defraud people.

I can't believe they totally ignored MULTIPLE emails of mine to request to cancel the order, and shipped the order! Actually there was 1 response asking to keep the order with their 10% coupon, and I replied no saying I'll place a new order with the items I need. That was it. Since then, I sent them emails after emails asking to cancel the order, and they just flat out ignored them! This is NOT OK, and I don't want to use Stylevenna anymore and alert people about that.

I bought 10 products masks and foundation about $50 from Stylevana on 6 July, and they didn't ship to me, for the last 2 months time, I contact stylevana and their delivery company Aramex several times, They refuse to tell me who give the 'authority to leave', so that I can claim from Paypal. Aramex the delivery company and Stylevana are playing tennis say that I need to contact the other side delivery company/seller to confirm 'who give the authority to leave'. For the last month, Stylevana ignore my email and no reply whatsoever after I request refund. I can't get my money back! I'll report to ACCC and people Do Not Buy from Stylevana!

This is scam website. Please be cautious. After you placed order, no updated status, no response to emails at all. And it shows it is from hongkong had to contact my bank get money back

Don't even bother buying something from Stylevana. They are scammers. I made an order on July despite seeing all those bad reviews and oh lord they were true. I got scammed by them. I never received my order even though they said it was "delivered". Customer service doesn't provide any help at all and their replies takes several days. I 100% DON'T RECOMMEND SHOPPING IN STYLEVANA. Save yourself the trouble of doing so.

Stylevana is an online website that sells a wide range of Korean beauty products, mainly makeup and skincare. Full review can be found on my YouTube channel linked in my page bio!

- Website: very easy to navigate and find exactly what you are looking for
- Product selection: has a very large selection of products, and carries a lot of popular Korean brands for both makeup and skincare (eg. COSRX, Iunik, Benton, Klairs, 3CE, etude house, romand). You can probably find what you are looking for on their website
- Price range: very affordable, prices are generally lower on Stylevana compared to those found on other websites that also sell Korean beauty products
- Shipping: ships internationally, shipping time is quite fast

Placed my order #BWSVUKA******* almost THREE MONTHS AGO 21st January 2023. Still no sign of my order in April! Apparently delivery was supposed to be on 17th February, but nothing arrived. Emailed Stylevana on 26th February but they have completely ignored my email. I therefore attempted to claim this via my card almost three months later, but they have stated the item is "Still in Transit"! Is this a joke? Utter scam, do not order from this company.

PLEASE DO NOT WASTE YOUR MONEY AND TIME.
After purchase, they never contact and refund your money.
I think a few positions comments you can see here were made by their company and totally fake.
Over a month, they never ever ship my products (I spent more than $100) even tho I carefully only chose items which are supposed to ship in 24 hrs.
Like others, I also tried to contact them and asked them to cancel right away through all of their accounts like instagram, facebook
Twitter, and email. All I got was the one automatic reply and no reply back anymore.

You can say it's totally a scam.
Other website might be expensive from here but I definitely recommend you to buy from them.
NEVER FROM STYLEVANA!

Hopefully this review helps many people to avoid being a victim of scam.

First time placing order with Stylevana and it's going good so far as the Package has been dispatched within one working week, I've received the tracking email and it's showing me updates that at which step is my package right now. I placed the order without reading any reviews about Stylevana, and when I read the reviews on different review sites and social media (specially TikTok), it turned out most of the people have complaints about them (mostly delayed packages, bad customer service, refund haven't received etc etc), after reading these comments I was quite worried that may be my experience is gonna be like them as well but I was pleasantly surprised when I received 2 emails back and forth saying that my order has been packed and dispatched along with tracking email with one working week of placing the order.

It's been 3months since I placed the order and still I haven't received it. Left a message on their website and sent an email. No response. Worst shopping experience ever.

I have sent email to ask about my order which I placed 2 weeks ago and still processing, because their website's live chat is not alive… And 1 week has passed, no one responds to my email.

Stylevana deletes their negative reviews. This company is a joke!
My reply to their ridiculous offer:

No that doesn't work for me!
I ordered enough to be eligible for free shipping.

You ran out of items and sent only one item. This is YOUR MISTAKE, not mine!

You could've offered to cancel my order completely or add any other item to the order to be eligible for free shipping.

You FORCED me to get only one item and pay for shipping.

I RE-REQUEST you escalate this matter to a supervisor in the case you are not able to resolve it.

*5/12/22 Order date
*6/20/22 Email received saying 2 of the 3 items will be in stock 6/30/22
*7/27/23 Email received saying 2 items are discontinued
*8/1/22 Email received saying 1 item was shipped
*8/3/22 I emailed them for a shipping fee refund. They refused.
*8/8/22 I posted negative reviews and emailed them about it.
*8/11/22 They have finally emailed back and will be refunding me the shipping fee. This should've been done from the beginning! Morally so wrong. :( I hope they realize that every customer counts.

All of the products are genuine and at a far more affordable prices than anywhere else. Shipping can take around 2 weeks depending on availability of the product, which is why I suggest purchasing items that state they are in stock and to be shipped within 24 hours. One purchase I made (I was aware that it stated the items were out of stock and are usually shipped in 30 days time) took from the 1st of August (when I placed my order) to the 25th of August (for it to get shipped. For another order I had placed it took 8 days for it to ship and items arrived and were packed beautifully with multiple free extra products. Obviously depending on stock availability shipping may take a long time but from my experiences Stylevana is legit and the products do arrive. As for customer service, the email replies tend to be quite slow (4 days for my enquiry) however they are very effective and they resolve the issue pretty immediately. After seeing all the negative reviews I was quite hesitant to place my order however I was pleasantly surprised with the countless offers and multiple freebies given alongside my order.

My payment cleared 20 days ago and my order has not been shipped. No one has responded to my requests for information. If you do order, make sure you use a credit card for protection.

Terrible store.
Email is answered only by an autoresponder.
There is no customer support on the site, there is no way to write SMS. On the site, the declared product is in stock, but it was not shipped in the maximum declared 10 business days.
My orders BWSVEUA******* and BWSVEUA******* are over 200€.
Get your money back and stop scamming people.

Have heard abt this company years ago and finally decided to place an order with them.which I shouldn't have if I'd do more researching. Order placed almost a month ago, wrote an email to customer service when I don't see any updates from them a week later, customer service named Rory replied that one of items will be back in stock on Aug 31, so until then either I cancel it to have the rest of the items dispatched or wait for it. I offered my solution right away but heard nothing back, got a little frustrated and wrote them another email asking for a response. Then here is the most sketchy part of the story, another customer service named Lloyd finally replied, but only the exact email Rory wrote as if they have never received my offer of solution. Now I am damn sure they are a scam and if I still don't see my order fulfilled in the next couple of days, I will definitely file a complaint. Don't ever do business with them, EVER! And I will make sure to spread the message to my friends and family to keep their money away from them.

This is the worst online shopping experience iny my life. I spent $600 on a Skincare product, they said the lead time is 2-3 days and It has been 3 weeks since the date I ordered but I haven't heard anything from them. I messeaged them 4 times but still no hope. I have to call my bank to dispute the transaction and it is a wasted of time.

AVOID STYLEVANA. It is a SCAM!

I purchased shampoo and bodywash in March, and I'm still waiting for my order. If you want to waste your money then go buy. It's totally wasting my time and money.

WORST ONLINE STORE EVER!

I DO NOT LIKE WASTING MY TIME FOR A REVIEW BUT THIS COMPANY DESERVES NO STAR AT ALL.

I ORDERED A MONTH AGO AND STILL IN PROCESS. EMAILED MILLION TIMES AND NO REPLY AT ALL.

DO NOT ORDER FROM THIS WEBSITE!

Frankly embarrassing for a customer to be out of pocket for a failed delivery on Stylevana's part for 3 months!

Even after fully cooperating with their internal investigations by signing a letter of denial and attaching my passport ID, Stylevana has deliberately withheld my refund.

Stylevana is clearly in violation of their own EU terms and conditions in addition to the consumer rights law in Europe (I am in the Netherlands).

I will be escalating this dispute and recommend you avoid shopping with them.

ORDER DETAILS - #BWSVEUA*******

SCAM, WASTE OF MONEY and TIME
On 24/5/2022 i ordered 5 x Ciracle - Enzyme Foam Cleanser -150ml with total AU$80.45. I sent at least 5 emails about my order. Initially they said that they have 2 items and then 3 items in a week later. I told them just send what ever they have and refund the remaining. Until today, I have not received anything.
THIS IS ABSOLUTE A SCAM. DO NOT BUY ANYTHING FROM THIS COMPANY.

I made my order 5th of March.
Order BWSVDEA*******.
Still no information about delivery. I'm waiting for almost 4 weeks! And no response on my letters!my parcel still wasn't dispatched and my money still not returned. So I'm LOOSING 281euro! On this Horrible service. The first time in my life I see no feedback from customer service. NEVER USE this WEBSITE! I'm soooo upset I didn't read all these comments before(((
UPD.: 18th of April I have received my parcel