Sunbasket

They make cancelling the subscription extremely hard. I just got charged about 10 minutes ago for next week's delivery, which I won't be getting, and they said there was nothing they could do but to give me a $20 credit, and they couldn't refund the total amount for the week.

I WILL NOT BE GETTING THE FOOD, why do I still have to pay?

Do yourself a favor, STAY AWAY FROM THIS COMPANY.

Always fresh. Healthy options. Easy Also lots of different choices of ethnic food choices. Not to mention the options for homemade pastas and fresh seafood.

Sunbasket enables me to have high quality, good variety, and great customer service at a good value; allows me the convenience of easy preparation which is important due to a handicap.

I cancelled in February and then they turned my account on and sent me an order I didn't request and charged me for it. Their support is text only and was less than helpful

I decided to try this food delivery service on a month trial basis. I figured it would be great to get some new recipes since I had gotten into an uninspired rut. I prefer this service over the others for several reasons: 1 They make every effort to support local producers 2 They use sustainable and organic foods 3 They support different food choices- vegan, paleo, and gluten free (I am none of those, but they seem to be great options) 4 The BIG sell- they include a return label for the ice packs, box, and containers so there is no waste! They make this VERY easy to do.

The food. You pick your items for the following week online. The selections change and entrees vary. I have tried several of the menu items and so far they have been all excellent. There is some prep and cooking, but that's fine. If you want it all done for you then you really should go to a restaurant. The price is a bit steep, but compared to a dinner out, it's okay. On average I pay $9.99 a meal (that's for two people, three entrees a week.) At this point, I do not know for certain if this will be for the long term. Time will tell!

My husband and I were once again looking into home delivery meal services. I noticed I had an App already on my phone for Sun Basket and couldn't remember having looked into it before.

I opened the App and signed in to research their menu options. I checked a few options to see if they would work with the current diet we are on. Then my husband reminded me something shady re: billing had happened with this company the last time we joined and we cancelled because of it. So I left the App without having hit any final purchase button or without entering any credit card info.

Imagine my surprise when PayPay notified me that they had issued a payment to Sun Basket. It suddenly was very reminiscent of my experience prior and the main reason I cancelled my subscription.

Something is very shady with this company and how they have their App set up (pre-checked food items, that you can change). If you don't plan on being charged for the following week's menu, don't even open it. Once the payment has been issued you can't make changes or cancel. So basically I'm stuck with $62 worth of food that isn't even compatible with the diet I'm on (low carbs). I put in a request to speak with a Supervisor re: why this keeps happening with their App.

Finally, a "Supervisor" messaged me after seeing my review on Yelp, excusing their inexcusable actions (see pic). They still refuse to call me to explain how my account was reactivated by just signing into the App. They also wouldn't change the (supposed) order to include something I can actually eat. Customer BEWARE! The WORST customer service EVER!

I hate to have to write a bad review about a company. Specifically one that is sustainable. I have to, however, because I can't get anyone at Sunbasket to listen to me, return my correspondence or care. I became very ill this weekend, violently so, after consuming the Lettuce-wrapped burgers with spicy chraime carrot salad. I was unable to reach a person during the weekend and so sent an email - to which I have received no response. Yesterday I called their customer service and was promised a call back. No call and it's a day later. Today I texted customer service and received a response saying that they see my complaint and someone will call me. I am very worried that other people are also eating the bad meal (I suspect the ground chicken) and are becoming ill or have already become ill. There seems to be no way to warn other consumers. So far, Sunbasket has not even offered to credit me for the meal. Within a few hours after eating the meal I became extremely dizzy, had diarrhea and vomited. It's taken me several days to start to feel fully like myself. WARNING! If you have a problem, even a serious food safety problem, with this company's meals, no one seems to care. I'm appalled. I couldn't stop my next delivery and am too afraid to eat the rest of the meals I was sent.

SunBasket looks pretty, the meals were good to okay. I was sticking with it. Then a shipment didn't show up. They make it difficult to find contact information, and when I did try to contact them I wound up contacting the shipping company instead, which wasn't obvious because the form I filled out was on a SunBasket branded page with SunBasket colors... no reason to think I wasn't talking to SunBasket. Then when I discovered it was the shipping company, I finally located a contact form actually for SunBasket, and told them I never received my food and included a tracking number for proof. They got back to me saying I didn't contact them fast enough so they were only crediting my next order 50% of the money. That smells of a hoodwink a mile away. I am trying to get a refund and close my account, but so far they refuse to refund my money, only credit another shipment.
NOT RECOMMENDED.

EDIT: After my original review, someone from SunBasket reached out to me through sitejabber and quickly resolved my issue with a 100% refund. This person also said they will be looking to make sure the issues that happened to me will be addressed so that others will not suffer a similar fate. As such, I have adjusted my review from two to four stars. I hope SunBasket can make reporting missing orders an easier and more transparent experience.

Snuck extra charges on my meal in small print that I missed. Wouldn't do anything about it. They didn't even put up a fight when I immediately canceled so I'm sure this is a common occurance.

Received as a gift. Feel bad because my first meal was severely disappointing. So time consuming. I work till 5 everyday and don't get home till after 6, so I don't appreciate recipes that say 20-30 minutes and really take 45 minutes... I don't normally follow recipes. Use spices and ingredients according to smell and experience. I also don't know the words for how to cut things. There is only 1 picture, so, unless you see it in that one picture, you're out of luck. (What does "pieces" mean when referring to a round veggie?) The provided "spices" and herbs aren't enough and salt and pepper are the only recommended additions. The taste was bland. The ingredients didn't equal to 2 portions. Enough beans for 1 portion while too much radichio. (Personal opinion: Radichio as the majority and overwhelming ingredient is disgusting. Needs balance and there was none.)"Cancellation" online just means you suspend your account. Doesn't mean refund. Have to do more work for that. I'm thinking of just forwarding it back to the gift giver as this overall experience is severe lacking. When something that is supposed to relieve stress causes more stress, you know there are issues.

I have subscribed to Blue Apron (had to quit because I could not get 3 meals a week to fit my gluten intolerance) Hello Fresh (very good and able to fit into gluten intolerant lifestyle) and now this one (the other two I tried were so bad, they are not worth mentioning Pete's Paleo and Freshly). SunBasket has won the taste test hands down. After three deliveries I can honestly say SunBasket beats all these in consistent delectable flavors! From our three meals a week, we have had only one meal we did not care for. SunBasket is all organic so cost is a little higher, but the quality is there. Their recipes are much more friendly and fast to put on the table as they do much of the measuring and prep work for you. Everything is washed and ready to work with. Spices are combined, so most meals take 30 minutes or less to make. The recipes are from cuisines all over the globe and are just delicious. Makes dinner something to really look forward to. Clean up is easy, all you do is a little chopping. It does save us money as I do not have to buy so many spices or ingredients that I may use only one time for a specific recipe while trying new dishes. Packaging is very recyclable, and very easy to work with, one package does an entire meal. If you use organic food, love trying new cuisines, want a very simplified dinner plan that provides tons of flavor as well as healthy, well balanced meals that leave you satisified and satiated, then SunBasket is your best choice. I can not say enough about how delicious our dinners are! Something we look forward to every day!

I've tried several meal delivery services subscribing for 1-2 weeks. So far Sunbasket has had the best service I've tried.

I love their recipes. I don't care that stuff is "organic" (In fact I usually avoid buying organic and non-gmo due to concerns about the environmental impact and unsustainability of these inefficient methods) I have now had 2 boxes from Sunbasket, however, and the recipes were just better than the other services. Nice touches like a refreshing apple/mint salad and interesting spice blends or use of flavorings like lemon zest to make things pop. Even better, they send a full recipe booklet so I can try out the other recipes I didn't chose for the week!

The customer service however, is what motivates me to write a review. My first box got lost. I am sure I entered the address correctly, but it looks like it somehow got auto corrected and South 10th Street turned into South Street and I didn't notice til too late. I wrote that my box was missing and was immediately not only issued a credit for that week, but they pushed back my coupons so I would still get a discount on my next 2 weeks. I then went out and found my box, that had been sitting in the rain for 10 hours. Not only was it still in pretty good shape, the meat was so well packaged on a block of ice that everything was still good. I reported I had retrieved my box, but they didn't take back my credit, so I ended up with a free week. I haven't had to cancel yet, but I am impressed enough with the level of service and care to recommend them to my friends!

I'm pretty surprised to read the bad reviews of this company. I have subscribed for about 6 months, maybe longer, and have been almost completely happy with it. I honestly think that it's a complete miracle that there's a company who offer organic AND gluten free AND each meal is already organized in a little bag AND they taste good AND they only take about 30 minutes to make AND they are delivered to my house? AND I get to choose which meals every week? AND they are always different? This place has been a complete GAME CHANGER for my family. My food has always arrived very cold. There have been a couple of times that a piece was missing, but I live near a grocery store so it wasn't a tragedy. I just cooked a different meal that DID have all its items, and went to the store the next day. This service: prevents food waste, supports organic farmers, uses biodegradable packaging, isn't outrageously expensive, saves me the time of meal planning, keeps me consistently healthy, and delights me with the variety of choices every week There are consistently foods from EVERY culture, with EVERY choice of protein (plus vegan! Plus vegetarian!). I am a VERY HAPPY customer!

SunBasket has a nice selection of meals and they are reasonably priced. We really enjoy them. Also their customer service is easy and efficient.

Great taste, lower salt than other options, perfect portion size, healthy. I've tried 5 of the other top services and this on blows them away!

I'm adding yet another complaint about delivery, website malfunction, and trying to contact. Don't know about the food because it never arrived.

Sun Basket could be great as the dishes are pretty good - but, Sun Basket has a lot of backend issues they have to work out - like actually deliving the product to you. I've had one successful week of deliveries. Sun Basket is unresponsive and deliveries get missed with little or no explanation. Their customer service is non-responsive even after several attempts to contact. There is no way from the website to cancel your subscription - you have to call and wait on hold for hours. They do not call back or respond to email. Here is a snip from the email they sent this week to explain why my order would be "late" but it never showed up:

Weve been working hard to resolve a warehouse issue. As a result, your Sun Basket box scheduled to arrive today, Tuesday, March 7th, will be delayed by one day.

Rest assured that the warehouse issue does not impact the quality of your Sun Basket. Your ingredients will be delivered fresh and ready to cook.
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So, food is great - service and assistance when you need it - not with this company. Steer clear - at least for the next few years so they can either fold or fix their issues. There is another reviewer that states the same thing about cancelling your subscription and getting customer service. You maybe able to get a product delivered occaisionally, but, you will never get customer service.

I really wanted to like this subscription meal plan, but it was just impossible. I rationalized paying this much for the added value of organic ingredients, but on several occasions those ingredients were either missing or spoiled. Still, I soldiered on because the idea and meals themselves were appealing, and I knew they were new and might be going thru some growing pains.
I even accepted that, in fact, the meals are NOT delivered to your door if you live in an apartment. But last night I never received my notification that my delivery had been made. This morning, still nothing. A little research, and I am told it WAS delivered, but I was never sent an access code, so my food is rotting in the mail room, and I can't get it.
I let Sunbasket know. I got an auto-respond telling me to unsubscribe. I contacted their delivery agency. No response at all. $75 for a box that will melt and rot all over my neighbor's packages. Terrific!
I caution anyone thinking of subscribing, don't fall for the hype, pretty pics and empty promises. $75 is a lot to pay for six meals worth of ROTTING FOOD you can't even get to to THROW AWAY!

Update: I NEVER rcvd a response to this directly. But as you can all plainly see, they DO care about review sites, just not customers. They put quite a bit of effort into covering themselves on media, although the problem seems to be clearly illuminated by this response: THEY DON'T EVEN READ THE COMPLAINTS. Answer IN NO WAY addresses the problem of NON-DELIVERY!

Very good cuisine with an excellent variety to choose from. Deliveries were always on time. Good amount of food.

The food is always healthy and tasty. Whenever I have had an issue, it is resolved quickly. Thank you

RUN AWAY FROM THIS COMPANY... Run.
First order with the company and everything arrived a day late and warm to the touch. One small icepack in the bottom... Fine I will call them and let them know. First order had a promo code and my order only cost 51 dollars vs 100+ they wanted. Well I didn't get my first meal with this company because of the issues.
Called customer service and explained they didn't make it happen.
I explained that I had a coupon and that I would like one of following to happen.
1) Comp my next meals
2) Credit my account on the total paid and reapply the coupon

The Rep told me only the meats are ruined so she would only credit me for the cost of the meat. REALLY? I asked for a supervisor in hopes that she may address the issue. She was no better and couldn't understand why I wouldn't be happen with just paying full cost and never getting the incentive they offered me to join. I told her refund me and cancel my account then. Her attitude reeked of I don't Give a Flip. I told her that I would be writing a negative review and letting people know. The supervisor said that was fine. No concern in the world that you just lost a customer and are getting a bad review for not doing the right thing.
The Takeaway.
1) SUNBASKET DOESN'T care about its customers
2) RUDE AND Dismissive Reps and Supervisors
3) Overpriced
4) Better companies to deal with out there... Don't waste your time... They won't help you when something goes wrong.

My wife and I have used SunBasket, have enjoyed SunBasket, for well over two years. We are busy professionals, we like to cook, but lack the drive to plan meals and shop for the ingredients. So be it. SunBasket has been an answer for us. I am concerned, however, at the continuing serious decline in the freshness of the ingredients (specifically the produce) that arrive at our door from SunBasket. For example, radishes. They have a long shelf life. I'm boggled that the radish that comes SunBasket as part of our ingredients for our meals, tends to be soft, spongy, and yes, sometimes moldy. We have contacted SunBasket privately regarding the freshness of their ingredients. They reassure us. They own it and apologize, a good business strategy. Agreed. We get it. Sometimes lack of freshness happens. However, they have failed. Two more months of 3 meal / week after their assurances. No change. We are done with SunBasket. Despite their assurances, the lack of freshness, wilty kale, soft cucumbers, hairy-moldy-soft sweet potato, gooey lettuce and un-usable herbs like cilantro, parsley and dried out basil have solidified our resolve to move on. Bummer, I know. As things come together, they must then fall apart. Entropy. They started out so good with the paleo- variety of meal options over the top. The freshness of the ingredients has failed, not their recipes. The produce makes me wonder on the freshness of the protein as well. Really? How is it that a radish, (a radish people!), a pillar, a staple, of long lasting crispness and freshness arrives at my house as pliable as a marshmallow?

After joining I received my first delivery as scheduled. The food was okay overall, although the portions are on the small side. The food is not worth the expensive price tag. They have a "default" menu that gets sent unless you make changes. Since I didn't care for any of the selections, I waited two weeks to order again. The next delivery was cancelled "because the box was damaged by the carrier." That week no food arrived from Sunbasket. I gave them one more try, and ordered again two weeks later. I received an email the day before delivery was expected stating they once again cancelled my order due to a "warehouse issue." I got frustrated and totally fed up with them and cancelled my subscription. And yes, their site makes it difficult to find as others said. I received an email confirming the cancellation, but the next day was sent an email stating a delivery was on the way. They sent a default shipment of food I did not want. I then went through the pain of their terrible phone customer service. I called and explained the situation, and the rep hung up on me. I called back and a different rep hung up and called back this time. She stated it was too late to cancel the order, and she could only refund $20. I informed her they had cancelled my order, not me, and I did not agree to being sent a "default" menu. She then proceeded to tell me again, no refund. I could however, dispute the charge with my credit card company. I was so angry by then I could scream. I asked for her to put someone on the phone with the power to refund the full amount. After a few minutes, she said "a supervisor said the full charge would be refunded." I can only imagine how many people they attempt to screw over daily. They are very untrustworthy and unreliable in my opinion, and I would advise people to stay away from this company.