Sunbasket

I was interested in SunBasket because of its claim of organic ingredients, and wild-caught fish and seafood. I've tried Blue Apron and Home Chef and while they were ok, I was excited to try a meal delivery service that had the highest ratings (albeit more expensive), and had more options (vegan, paleo, and carb conscious) compared to the other brands.
I tried our first meal last night - seared salmon with panang curried cauliflower rice. I like the curried cauliflower rice - very flavorful. But I was shocked when I looked at the salmon - clearly marked Keta salmon. If you don't know, Keta is chum salmon (bait!). I decided to be open minded and try it. It was absolutely pale and tasteless. And now it is too late to cancel next week's delivery, which contains, you guessed it - more salmon which will probably be keta. I'm so disappointed in this company. So, next week I will be buying wild caught soho, king, or sockeye salmon in my local grocery store, at my own expense to go with the meal. Because really, who eats chum salmon?

Food is tasty too!
Been ordering Sunbasket for some time starting during the lockdown period. Also learned some things about cooking along the way!

My food are perfect portions and are freaking delicious. I love all the options and mostly customer service is the absolute best.

We love sunbasket! The recipes are healthy and easy to follow, the ingredients are fresh and great quality, and customer service is amazing!

I've been using sunbasket for a few years, and for the most part I really enjoy the recipes that I have
Quality control 8/10
Recipes 8/10
Ingredients 9/10
Customer service 10/10
Overall Value 7/10

Everything's been delicious. My favorites are the jambalaya and the grilled salmon with southern style rice salad.

Always fresh, well thought-out delicious and nutritious meals! The best food delivery service, and organic!

I am really enjoying these meals. It comes in eco friendly packaging with healthy ingredients. The selections change every week.

Love all of the food! Easy to make! Had one issue and it was resolved very quickly; amazing customer support!

I am a retired Oncology Nurse with a husband who has many health issues. The above "title" of this review only slightly touches my positive thoughts of what the delivery of Sunbasket meals has provided us. You pick the meal plan (Keto, Mediterranean, Vegetarian, Carb-Conscious, just to name a few...), the number of meals per week and you open the door to a world of tasty, step by step creative adventures. PLUS, you can place a hold for any number of weeks for vacation, budget reasons, whatever, and resume when you want by just scheduling "skip" on your calendar.

Portion control has always been an issue in my home and I always make way to much thus, my husband eats a-lot. Sunbasket meals are adequate healthy portions. There are meal selections that my husband would never select from a menu yet when I prepare them he truly enjoys them and tells me to order. Plus, he compliments me on my efforts in preparing, which he has no idea how much I enjoyed the preparation.

If you have not tried this service I highly recommend that you give it a chance.

With the precisely written and pictured list of ingredients and step by step instructions I've expanded my knowledge of cooking methods that I only thought I knew. Proving "you're never too old to learn" at the age of 70+ I've discovered methods and outcomes I'd never imagined. I look forward to the Recipe cards that accompany each meal and have created a tabbed binder so I can go back anytime and recreate these meals or get creative on my own, if I so desire, and make variations of them.

I believe the value of these meals is seen not only on the healthy side, the frustrating time of deciding what to cook and the items necessary to buy, but also the pocketbook. The gas I save running to the store, the time spent (and time IS money) wondering in the store (probably doing some impulsive shopping) AND the less spoiled/unused food thrown out from the refrigerator, alone makes this Service affordable and worth it!

Give yourself a surprising treat and try at least once... Happy Cooking!

These people have great customer service and good food on top of that! I have enjoyed the recipes and ways of cooking that can be carried over.

Not recommend it. May 2020 $186 for 4 ppl 4 meal. And hard to follow the recipe. Too expensive, and not good taste

The meals may not vary too much but what they do they do very well. We also LOVE the green packaging.

A very beautiful place. Amazing food and a quick service. The staff is very welcoming and courteous. Keep it up!

The meals are good and wholesome all around with healthy organic ingredients that does not skimp on flavor.

Sun basket has great quality food with wonderful ingredients. I love all the sauces and have learned new ways to cook.

Great quality produce, easy recipes, lots of variety, organic options, and fabulous customer service!

I just got my first basket yesterday after a co worker raved about the products.
I was not pleased. One dish, The salmon dish, the cucumbers were soft and mushy, Lemon look old and was also soft and one of the flimsy containers of seasoning was cracked. On another dish, Chia pudding, Fruit had leaked into the bag due to the poor packaging, the Chia seeds were all at the bottom of the bag due to the poor packaging and it was completely unusable. I also questioned the packaging of the salsa. Pretty much had to toss many of the ingredients on two of the meals.On the meal they sent that looks ok they substitued an ingredient without giving me an option to change my choice. If I wanted cabbage over Bok Choy I would have ordered it. I hate cabbage. While it did look fresh - It also wont be used.
From what I salvaged it was not worth The first time cost of 34.00. I called, was on hold for about 30 minutes and then I was told they would credit my next order for 20.00 - I was not given an option to cancel. I immediately went on line and skipped all six weeks so I would not be charged anything else while trying to sort out how to cx this service. After about 2 hrs of the run around I got someone who was very nice and they said they cancelled but not before offering me now 30.00 credit and free shipping on my next order. Why would I do that when there was so much I had to throw away from this order. It would have been nice if I was compensated for what had to throw away. Time will tell if they actually cancelled me. The packaging of the items is questionable and it is very hard to get a person on the phone. They need to get some better checks and balances in place, work on the packaging and compensate people for deliveries when the food is not usable. I will stick to the grocery stores.

Delicious food great customer service very prompt very reasonably priced thank you
From a Long Islander

They are always in time. The food tastes good and I wasn't expecting that to be honest. I love that it's easy and helthy.

*July 26,2020 - left warehouse for shipping at 2:20 PM *July 27,2020 - out for deliver 1:30 AM
*Delivery hours between 8AM-8PM and usually arrives by 10 AM, but no delivery at usual time so... *July 27 - I signed up for delivery updates at 4PM *July 27 - Computerized chat with Sun Basket at 8:00 PM with horrible chat system *July 27,9:30PM - contacted shipping company *July 27 Delivery arrived at 11:10PM, no text update, no knock. Had the dog not alerted me, it would have sat outside until morning! Today is August 4, and the only contact I've received from SunBasket, even after I sent them a picture of moldy peppers, is a FAKE email as a follow-up to a"phone conversation" with me that NEVER TOOK PLACE. Fantastic food if you have no issues with deliver(probably tied to the roof of a Prius, SERIOUSLY) or if you have no issues with arrival times. I was REALLY HOPING THIS WAS GOING TO WORK OUT. It's the first delivery service we have ever done. I cancelled all future orders.

****August 5,2020 - After reading my review, Sun Basket reached out to me. They agreed that there was a glitch in communication and that my delivery, so far outside regular delivery hours, was unacceptable. They handled the problem professionally and in good faith. Sun Basket has so much going for it. I'd be happy to return when I see that reviews show improved communication systems and customer service staff.

TL; DR: it irks me when businesses are non-transparent, do not strive to hear from unsatisfied customers, and treat loyal customers poorly.

From a food perspective, the meals are fine - some are a hit, some are a miss. It's nice to have a wide selection for options and to receive their magazine with recipe ideas. Agree with other reviewers that it's more expensive than it needs to be and you can find meal delivery options with higher quality ingredients at a comparable price point.

I give this company one star for its terrible customer service. My husband and I recently moved, changed our address using the Sun Basket app, and were expecting our food shipment for the week to be delivered tomorrow. Upon checking the tracking information, I saw that the delivery was going to my old address so I immediately reached out to Customer Service to rectify. Despite the fact that I'm confident that the issue was on Sun Basket's end (I remember submitting the updated address through the app and am very Type A about this sort of thing), the customer service representative refused to issue a credit in full to my account, refund me in full, or explore other options. Also didn't receive a name or phone call or anything; had to settle it all over text. So yeah: it's a $70+ sunk cost on my end for a mistake I didn't make.

I'm further convinced that something shady's going on on at this business. When I went to permanently unsubscribe my account, Sun Basket's website would not let me leave feedback or submit my cancellation when I chose my reason for leaving as "I had problems with my Sun Basket account" (sub-option: issues with delivery). By the way, I tried to cancel my subscription/select this option on my Mac, PC, AND through my app, hoping it would allow me to provide them with my feedback. So it's definitely not a user error. Actually, the ONLY way any of the three platforms would let me submit my cancellation was when I checked the reason for me leaving as "Too busy to cook meals." Seriously, Sun Basket? You don't want to hear from your unsatisfied customers to improve your model and improve your customer service?

My advice is: RUN and take your business ANYWHERE else. There are many great alternatives (recommend checking out Purple Carrot, Peach Dish, Home Chef, and Bon Appetit box to name a few). Wish I could link to their websites on this review.

The customer service is via chat only, so you can't easily get anything on your account corrected. It seems like they randomly lock you out of things in your account, without notice of any sort - such as changing your delivery to every other week, while still paying for weekly account. Customer service is usually terrible from most companies, usually teenagers often with poor english or writing skills, but add onto that unapologetically saying that you are locked out and thinking they have done their job is pretty pathetic.

Currently my first order is a day late, with no notification of the date change. The carrier only gives a window of a date before 8 PM, which means you'll have to be home for a 12 hour period waiting for food - unless they decide to not show up that day. I fully expect most of my $300 order to have thawed/melted and gone bad. This company seems to be con-artists with no way of contacting a real person.

** The account locking ended up being taken care of, but there have been multiple issues since. All relating to extremely poor delivery & notifications - the delivery carrier for SoCal is awful, and they are regularly a day or more late. With zero notifications that they aren't showing up, and no way to get in contact with anyone (much like Sunbasket customer service dept.). Wasted days sitting at home waiting for food. And when the food is delivered spoiled/thawed/rotting after days late, Sunbasket customer service does not give refunds or credit your account - not even an apology.

The responses that I got were basically "well, sometimes deliveries are late..." (which started to be the norm, not sometimes) One person in particular, named Brittany, was such a terrible Customer Service person that she didn't seem to understand that the company she works for is a food delivery service. Not delivering when promised, food not being edible after days late, and terrible customer service (even just getting an answer whatever method text/email/phone call). None of the three things of FOOD DELIVERY SERVICE were being done.

I canceled my subscription with Sunbasket and am using Home Chef, they give notifications ahead of time if there are delays & use a professional carrier Fedex that gives text/email notifications for when they are showing up, and progress of the delivery - so you can plan around time to receive it. So much better than some stoned Uber kid throwing your half destroyed box of food on your porch two days late.