Overview
Support Pets has a rating of 4.7 stars from 12,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Support pets helped me get my Doberman pinscher certified as a Emotional Support Animal within 24-72 hours! Thank you for the freedom you've allowed me and my boy to have!
Love the ease and appreciate the urgency of getting approved. Having my dog is soo important to me and how I continue to progress on a daily basis! Thank you so much I can have here in our new home with no worries!
I think it was super easy signing up my pet the prices and packages were kinda confusing but I reached out to support and received help. Now I'm just waiting on my pets vest which I have reached out to support with also.
Hi there Cassandra!
We're glad to hear that signing up your pet was super easy! We appreciate your feedback on the pricing and packages, and we're happy to hear our support team was able to assist you. If you have any concerns about your pet’s vest, our team will make sure to help. Thank you for trusting us—let us know if you need anything else! 🐾😊
Going on an unexpected emergency trip, I needed to get access fast to travel with my ESA pet. This company went over and beyond my expectations. To the kindness and training provided I am now able to take my ESA pet with me everywhere.
Hello Amy,
Our pleasure! We take pride in offering a seamless experience, and we’re happy to hear that it has met your needs.
I have never had to do this before but times have changed. It was a very easy process to do and honestly even tho I only have a 10lb dog she brings me much joy and I know that I bring her some as well.I adopted her only a couple of months ago and I enjoy having her around.Just her and myself together Thank you no paa
Hello Deborah!
We're so glad you had an easy experience! It’s wonderful to hear how much joy your dog brings to your life, and she’s lucky to have you as well. Thank you for trusting us, and if you ever need anything, we’re here to help!
Smooth and easy however to have the pressure of what if when traveling and trying to live only to have it all elevated once finding your service, my emotional needs to be fulfilled. Thank you
Hi Paul,
Our pleasure! Your positive experience is exactly what we strive for.
Fast service and easy to apply with step by step help. This is going to make life a lot easier and happier for me knowing my dog can be with me at all times. The emotional support she gives me is unconditional. I'd be lost without her. By having a ESA dog approval puts my mind at ease with less stress and anxiety.
It was an easy process and I am completely satisfied because now I will be able to have my pet with me during traveling and when I go to the store. Thank You Kindly
Hi David,
Thank you so much for your kind words and for sharing your experience. We’re truly glad the process was easy and that our team was able to support you quickly and clearly. It’s wonderful to hear how much it means to have your pet by your side—and we’re proud to be part of that.
If you ever need anything in the future, we’re always here to help. Thank you again for choosing Support Pets!
I am moving and don't want to have extra fees for my dog. I applied and paid the small fee and it was done instantly. I only had to wait on emails to come through. So easy!
Hello Jessica!
Thank you for sharing your experience! We’re glad the process was quick and straightforward for you. It’s wonderful to hear how much your dog supports you, and we’re happy we could help you avoid extra fees during your move. Wishing you the best in your new apartment!
This is my third year with support pets and the process is affordable and convenient. The $100 is way cheaper than the monthly pet rent I would have had every month for a full year! Highly recommend!
Hello Jessica,
Our pleasure! Your feedback keeps us focused and motivated. Thanks for taking the time to share!
My landlord set a notification for new pet deposit of $250 per pet. With support pets I have my best friend registered as an ESA. And I don't have to worry about a deposit or being evicted.
Hello Katherine,
We’re so happy Support Pets could help you keep your best friend by your side without extra fees or worries!
Under the Fair Housing Act (FHA), landlords cannot charge pet deposits or extra fees for a legitimate ESA, and we’re glad your ESA letter helped protect your rights.
If you ever need assistance in the future, we’re always here to help! Enjoy the comfort and companionship of your ESA.
I have 2 ESA's and all the options are for single item orders and no way for you to make changes. Fix it. Also there should be a way to keep inquiries together for the same account.
Hello Tricia!
Thank you for your honest feedback. We're glad to hear you appreciate the ease of service, and we truly value your suggestions. We understand how important it is to streamline the process—especially when managing multiple ESAs—and we’ll pass your comments along to our team for review. If there’s anything unresolved, please feel free to reach out to info@supportpets. Com so we can assist you directly.
I have had a great experience with this company since Year 1 my pup is going on year 4 of service and this company has played a major part in my wellness journey with their provider support
Hi there Dhielya!
Thank you for being with us for three years. It means so much to hear how our support has been a part of your journey and your pup’s role in your wellness. We're honored to continue supporting you both.
The site was very user friendly. Easy to understand. Prompt communication and checked to be sure I had received all of the paperwork. They even helped me to purchase the bundle package. I highly recommend this company!
Extremely frustrating since support won't respond to my emails regarding incorrect information on the ESA documents. I have contacted them 3 times and emailed once, yet no action has been taken. It was nice to be able to be verified for an ESA so quickly, but for the amount I paid, I expected the information to be correct the first time like I had put in when completing the order.
Support Pets has been an absolute life changer! I have severe anxiety, depression and ptsd and Support Pets made it so easy and quick to get my dog certified to be with me every step of the way.
Hi there Taylor!
We're so happy to hear that Support Pets has made such a positive impact on your life. Your well-being is important, and we're glad we could make the process quick and easy for you. Thank you for trusting us—wishing you and your dog all the best on your journey together! Let us know if you ever need anything.
ESA helped me get Xina approved to be my support animal! I can't thank them enough for everything that was done in such a quick time! Thank you everyone!
Hi Dion! Thank you for sharing your experience!
We’re so glad we could help Xina get approved as your support animal and that the process was quick and easy for you. A big thanks to your friend for recommending us, and if you ever need anything else, we’re here to help!
All you have to do is answer a few questions and your furbaby can almost always be at your side enjoying any and all of lifes joys without the anxiety!
Hello Samantha,
Our pleasure! Your support keeps us motivated to do our best.
I suffer from anxiety and depression.
Have Brock with me, participating in simple activities like groceries and walks, make everything easier and less stressful for me.
Hi Tatiana!
Thank you for sharing your experience. We're so glad to hear that Brock is making a positive difference in your daily life. It means a lot to know our service helped support that connection. You're not alone, and we're here for you whenever you need us.
Easy to fill out the forms. Questions have straight forward answers. Now I can have the comfort of my fur baby at my side when traveling.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mathew!
Thank you for sharing that. We're so glad we could help you and your Doberman through the process quickly and give you both the freedom to stay together. It's our pleasure to support you.