Support Pets has a rating of 4.7 stars from 12,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
My experience has left me satisfied. I may not have a lot to say about my experience but I can say that I got what I expected nothing more nothing less, even though deals for more was offered.
I was little skeptical about applying for ESA letter in general, but then as I followed the steps and answered questions about this process, I was happy that I went through this offering, within next couple of days got the approval letter.
Hi Kiran,
Our pleasure! It’s great to see that you’ve had a positive experience with us.
Submitting the necessary information was very easy and i got the approval and documents within 24 hours which was very helpful so that i could put it into use immediately
Hello Kaylan,
Our pleasure! We’re so happy to know our service has met your expectations.
Very quick response, I received my doctor's approval within 48 hours, and I'm currently waiting on the cert. And card in the mail! Good service and quick response, thank you!
It takes some stress of my back. Really helps me a lot. I'm a single mom and it be hard and my dogs make me so much better when I walk them so this made my life a lot easier.
Hello Chathorine!
We're so glad to hear that this has made life a little easier for you! Pets provide so much comfort and support, especially during stressful times. You're doing an amazing job, and we're happy to be part of helping you and your dogs stay together. If you ever need anything, we're here for you!
Took just a few minutes and just a few questions to make sure that my baby can be by my side at all times! Thank you for making this an easy experience.
Hello Kristi!
We’re so glad to hear it was a smooth and easy experience for you! Your baby deserves to be by your side, and we’re honored to help make that possible. Thank you for choosing us—we’re here anytime you need us!
I purchased the ESA package that was going on at the time which included the digital copy as well as the televet however I only received my digital copy and continue to get emails saying I haven't registered either of them yet. I was also supposed to get a freebie since it took several days but that has not happened either.
Hello Devon,
We’re sorry for the confusion and delays—that’s not the experience we want for you.
Please reach out to our support team through live chat on www.supportpets.com or via email at info@supportpets.com.
We’ll make sure everything is sorted out for you as quickly as possible. Thank you for your patience!
This is my third year going through this company and I have given the company name out every time I'm asked. I take my dog everywhere and I don't have any more anxiety in public.
After doing some research on several different sites offering ESA approval letters, I chose Support Pets because it was more affordable than the comps. I was a little skeptical, but I received my letters within 24 hours and the Dr. was local. I go tomorrow to finalize the application process to an apartment that says pet friendly, but has a weight restriction that would prevent my pet from living there. I hope there is no issues when I present her this ESA letter! I will post a follow up review…
Hi Autum!
We’re glad you found the process easy and affordable, and that you received your letters quickly. We hope everything goes smoothly with your apartment application and that your pet can stay with you without any issues. If you need any assistance or have questions along the way, we’re here to help. We look forward to your follow-up review!
I am very pleased with this service and the housing document is exactly what I need for my landlord. The process is fast, professional, and customer service support exceptional. All communications are handled online but most of everything is these days. My only concern is that the price for the basic service is not clearly stated prior to entering your credit card information and being charged. However, I am happy with the price, service, support and speed.
Hi Bonita!
Glad to hear the service was exactly what you needed and that the process was smooth and professional. We appreciate your feedback about pricing transparency and will take it into consideration. If you ever have any questions or need further support, we're always here to help. Thank you for choosing us.
How do I get the support animal vest for my cat. I thought the vests came with the purchase. Please let me know how and where to obtain the pet clothing with support pet logo. Thank you.
Hi there Margaret!
Thank you for your message, and we're so glad your companion brings you comfort and peace. Vests and other accessories are available depending on the package selected during checkout. If you didn’t receive one or would like to order separately, please visit www.supportpets. Com or contact our support team at info@supportpets. Com for assistance. We're here to help make sure you and your pet have everything you need.
Renewing this year was so easy! This is my third year with ESA and the renewal process was much simpler this year than last. I got my documents in under 48 hours.
Hi Moria!
Thank you for being with us for three years. We're glad to hear the renewal process was even easier this time around and that you received your documents quickly. We appreciate your continued trust and are here whenever you need us.
Website has been so hard to navigate and resetting password/logging in has been very difficult. Really hoping this actually works and helps me and my dog.
Hello Kenlee,
We understand your frustration, and we’re sorry for the difficulties you’ve encountered while navigating the website and with logging in. We’re committed to making the process easier for you. If you ever need assistance or run into any issues, don’t hesitate to reach out, and we’ll be happy to help. We’re here to support you and your dog every step of the way, and we truly hope this works out for you!
The idea of having my apartment tell me I can't have my pets give me so much anxiety! But I never have to feel that again! I got both of my pets registered and it was so incredibly easy!
It was fast and easy to get approved! I appreciated the discounts to help keep it all affordable I even got my cat a geniustag for $3! Really efficient and I will be reccomending to my other pet owning friends.
Hi Abi!
We're so happy to hear that the process was fast, easy, and affordable for you! It’s great that you were able to take advantage of the discounts and even get a GeniusTag for your cat. Thank you for recommending us to your friends—we truly appreciate it! If you ever need anything, we're here to help!
I didnt get a receipt and I dont have a tracking number or any information regarding the items i ordered for my dog. But the money was withdrawn so this is concerning
Very satisfied with the experience. Very easy to apply. I have been an Emotional Support Dog owner for four years now. Worth checking into if you have any stress or anxiety.
Hello Jeanie,
Our pleasure! We’re here to make your experience smooth and enjoyable.
I am still waiting to receive my Official ESA ID Card in the mail. Do you have any idea when I can expect to receive this as we will be traveling at the end of this month. Thank you.
Hi Colleen!
We appreciate your continued trust in us since 2022! Your Official ESA ID Card typically takes up to 6 weeks to arrive by mail. If you need an update on your order status, we recommend reaching out to our support team, and they’ll be happy to assist you. Safe travels, and let us know if we can help with anything else!
All is very misleading and I will not renew next year, thank you for that I might add. You keep wanting us to purchase more and more just to get what others get for less than one hundred dollars and some for nothing at all.
Hi there,
We’re truly sorry to hear that you feel this way, and we understand your frustration regarding the pricing and additional options.
While we aim to provide transparent pricing and the best service possible, we understand that costs may not align with everyone’s expectations.
If you have further concerns or would like us to review your order, please don’t hesitate to reach out to our support team at info@supportpets.com.
My experience was very smooth and they got me my esa very quick! When I got approved the process was very easy to get my documents to where I needed them! This is an amazing place to go to if you need an esa!
Hi Kelly,
Thank you so much for your kind words! 🐾✨ We’re happy to hear that your experience was smooth, quick, and easy. Our goal is always to make the process as stress-free as possible and ensure you have your documents right when you need them.
It’s wonderful to know you’d recommend us to others—it means a lot! If you ever need further assistance or have more questions, don’t hesitate to reach out. Wishing you and your ESA all the best! 🐶❤️😊
Hello Claudia,
Our pleasure! We’re happy to have earned your trust. Thanks for sharing your thoughts with us!