Overview
Support Pets has a rating of 4.7 stars from 12,615 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
I was kind of unsure how the process was going to be. Once I got started answering the questions. I felt much better about getting it accomplished. It was very straight forward and painless!
Support team is very helpful, provided lots of educational lessons on what I was getting into and overall information on my new account and annual licensing information for my animal.
Very fast and professional no complaints. I've used their doctors before for both my emotional support animals and I used them again. And I will continue using them in the future!
Hello Sandra,
Our pleasure! Your feedback always inspires us to keep improving. Thanks for your support!
I love how fast you can get your documents emailed to you however I requested the fast pass for a digital card and never received it although it was paid for
Hello there,
We're so glad you received your documents quickly!
We’re sorry to hear that your digital card hasn’t arrived yet. Please reach out to our support team at info@supportpets.com so we can look into this for you and get it resolved as soon as possible. Thanks for your patience—we’re here to help!
Absolutely wonderful and incredibly fast. The application process was swift and easy; the results were provided as they mentioned they would. No complaints here!
Hi Elizabeth,
Our pleasure! We’re glad to be part of your experience and will continue working hard to provide the best service possible.
Extremely helpful understanding caring and shows support that people need to be able to get their animals registered as esa animals for emotional support
Hi there Kassandra!
Thank you for your kind words! We're so glad you had a great experience and felt supported throughout the process. It’s wonderful that your cats provide you with the emotional support you need, and we’re happy to help make that possible. We appreciate you choosing us!
They provided my documents very quickly! And responded back to any questions with a rapid response! I'm very happy they provided such amazing assistance!
Hello Savannah!
Thank you for sharing your experience. We're happy to hear everything was handled quickly and that our team was able to assist you promptly. We're here if you ever need anything else.
Easy. Very easy. Easier than expected. This review is apparently required so. Quick. This review bs is very annoying. Not sure why i have to leave one. Just want my documents.
Hello Cat!
Thanks for your honesty. We're glad the process was easier than expected and that you got what you needed. If you have any questions or need support with your documents, we're here to help.
Honestly I wasn't sure what to think about this when I first decided to try it. I've been trying to get my dog ESA certified for two years now and it never worked. They were always adding to the list of things she needed to be capable of and wouldn't believe me when I explained she already could. When I proposed the idea of getting my cat registered they literally laughed in my face. So when I saw an ad for this on Facebook I just thought "why not try it?". So I answered the questions which were very simple and inclusive and boom! They told me I was approved. I got both my dog and Cat certified in one go with no extra cost. This makes me so unbelievable happy you have no idea.
Hi Ainsleigh,
Thank you so much for sharing your experience! 🐾✨ We’re happy to hear that the process exceeded your expectations and provided such a positive outcome for both your dog and cat.
We understand how frustrating it can be to face unnecessary barriers when seeking ESA certification, and we’re glad we could make the process simple, clear, and inclusive for you.
Knowing that your furry companions can now officially be by your side brings us so much joy. If you ever need assistance or have more questions, don’t hesitate to reach out. Wishing you and your pets many happy moments together! 🐶🐱❤️😊
I only was asked a few questions and then I was given an option to have a vest and a few other items to go along with it unknowing of the fact that it would cost me another $264 ontop of the $107 I was charged for the esa. Not anything very bad just wasn't expecting it is all. Very informative website and easy to apply my esa. Got back to me within a day so thank you!
It was so easy to be seen and heard as needing my dog for my emotional stress. Trying to find a way to get him certified was very stressful. Thank you to the team and services for making this so easy
Hello Tiffany!
Thank you for sharing your experience. We're so glad we could help make the process easier for you and take some of that stress off your shoulders. It means a lot that you chose us based on reviews, and we're here for you and your dog whenever you need support.
I am cancer patient, I need this fixed I have not received any confirmation that u received or how your going yo fix this! Plz help! Wrong dog type on my letter
Hi Karen!
We're very sorry to hear about your experience and understand how important this is for you. For assistance with correcting your ESA letter, please reach out to our **customer support team**:
📩 info@supportpets.com (response within 48 hours)
💬 Live chat available at https://www.supportpets.com
They will be able to review your request and make the necessary corrections as quickly as possible. We truly appreciate your patience and are here to help!
Very good. Everything was easy not that many questions and I thought that I would have to wait a long time to get approved but I was happy as soon as I got the congratulations email
Hello Zuleyka,
Our pleasure! Your feedback motivates us to continue improving. Thanks for being part of our journey!
Overall, the experience was quite positive. I learned a great amount about support pets and about the laws related to them. My only negative comment is that the prompts were a bit too aggressive with respect to selling additional products. (I did actually purchase another product and am finding it totally informative and useful.)
Hello Myra,
Thank you for sharing your feedback! We're thrilled to hear that the information was clear and helpful, and that you found the additional product useful.
We apologize if the prompts felt too aggressive—that's never our intention. We'll make sure to keep your input in mind to improve the experience for everyone. If you have any other questions or need further assistance, we’re always here for you!
You know it's kinda hard to say did I have good experience or bad experience especially when you cannot talk to the person themselves the video was good with what they explained. I am just waiting for my hardcopy so I can put it on my on Sandy's best when it comes in But until I get that, I'll let you know how good it is. Y'all have a blessed safe day and a merry Christmas.
Hi Sandy,
Thank you so much for sharing your thoughts! 🐾💙 We completely understand—it can feel a bit uncertain when waiting for something important like your hardcopy ESA letter. Rest assured, we’re here to make sure everything gets to you smoothly.
It’s great to hear you found the video explanation helpful, and we’re sure your furry friend will look amazing with the vest once everything arrives. Please don’t hesitate to reach out if you have any questions or need updates on your order.
Wishing you a Merry Christmas and a season filled with love, warmth, and joy! 🎄🐶❤️
I was just browsing on line and came across advertisement and just decided to try it and was pleasantly surprised at the professional way things were done.
Hello Michael!
Thank you for sharing your experience! We're so glad you gave us a try and that everything was handled professionally. It’s great to know the process met your expectations—we’re here anytime you need support.
The process was very fast and efficient. I was worried if I was going to get the paperwork in time for my out of town travel. I received it sooner than I expected.
Hello Nathaniel,
Our pleasure! We love hearing that Support Pets made a difference for you. Thanks for your feedback!
Was happy with how quick the whole process was! We got everything we needed within 24 hours. Thank you for making a life and pets life a whole lot easier with all this
Hello Lanell,
Our pleasure! Your kind words inspire us every day. Thanks for your support!
It's nice to know that there are wonderful agencies out there that helps people with disabilities and to take care of you especially when you have animals.
Hello Katherine,
Our pleasure! Support Pets is all about helping, and we’re so happy to know we could make a difference for you.
My experience has left me satisfied. I may not have a lot to say about my experience but I can say that I got what I expected nothing more nothing less, even though deals for more was offered.
Hello Claudia,
Our pleasure! We’re happy to have earned your trust. Thanks for sharing your thoughts with us!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Veronica,
Our pleasure! Seeing your satisfaction makes all the effort worthwhile.