Overview
Support Pets has a rating of 4.7 stars from 12,624 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
I didn't realize the amount of information necessary for a renewal.
Plus there was a discount that should have been $87.00 instead of $97.00 so I'm not sure what went wrong with that part of the process.
That said I appreciate everything and am thankful for the help getting me through the process.
You made it very easy and to understand what I needed and the products I needed to get my dog certified overall just an awesome experience for besides the products you offered the price was good
This process was very easy & convenient. The letters came very fast & it was one of the best decisions that I made to go through this company for my letters
The experience was smooth so far. The only problem I had was that for add ons I got sent a coupon after I signed up and purchased and I think the coupon should have came before the add on options.
Hi Katherine!
Thank you for your feedback! We're glad to hear the process was smooth for you. We understand how receiving the coupon after your purchase could be frustrating, and we truly appreciate your input. If you have any questions or need assistance, feel free to reach out—we're happy to help!
I did a renewal it was quick easy, very thorough. You all have answered any questions I have had in a very timely matter. I appreciate all you've done for me
Hi there Dawn!
Thank you for your continued trust. We're glad the renewal process was quick and thorough, and that our team was able to answer your questions promptly. We appreciate you choosing us again and are here whenever you need support.
While this is a personal process, the fact that there is not a way to access "your account", even to simply update the auto renewal payment method is a bit frustrating.
Hi Sandy!
Thank you for your feedback. We understand how important it is to have easy access to your account and manage things like payment methods. We’re always looking for ways to improve the experience, and your input helps. If you need assistance with updates or changes, our support team is here to help anytime at info@supportpets. Com.
Thank you for your help in help me with my ESA credentials. The process was quick and easy. I'm now moving towards training for a PSA to aid in my therapy.
Hi Mesha! Our pleasure!
We’re so glad we could help you with your ESA credentials and make the process quick and easy for you. Best of luck as you move forward with PSA training—it’s a great next step to support your therapy. If you need any further assistance, we’re here to help!
Very fast and understandable. Great questions and brief explanation on how everything works. Thank you for supporting and adding to the community. Great to feel welcome and supported!
Hi there! Thank you for your kind words! Our goal is to provide a seamless and welcoming experience for everyone in our community and we are happy that our efforts met your expectations!
If you ever have any questions or need further assistance, please don’t hesitate to reach out.
Thanks again for trusting and choosing us
Very fast service to receive documentation once application was filled out and reviewed. I was surprised how fast application part about my little dog was
Hello Karen!
We're so glad to hear that you had a fast and smooth experience! Making the process quick and easy is our goal. Thank you for trusting us, and if you ever need anything, we're here to help!
This site is extremely helpful, the service to provide the documents needed was extremely quick. The follow up after placing my order was very efficient. I would highly recommend this service!
Hi Monica!
We’re so glad you had a smooth and efficient experience! Providing quick and helpful service is our goal, and we truly appreciate your recommendation. If you ever need anything, don’t hesitate to reach out—we’re here for you!
As a veteran I like to bring my dog wherever I want to go. Gracie is always there to comfort me and bring smiles to others faces. Just a few clicks and some questions, you're good to go!
Hi Jeremy,
Our pleasure! It’s always great to hear when we’ve made a positive impact. Thank you for your feedback!
This offer is amazing, less run a rounds. I didnt know that this could be possible with whatever is going on with me depression and anxiety, but its not me, I have a 14 year old high function autistic boy who is also glad that we can our dog Leo anywhere.
Thank you so so much
Hello Melanie!
It’s truly wonderful to hear how this has made a difference for you and your son. Having the comfort and support of Leo by your side is so important, especially during big transitions. Wishing you the best as you find the perfect home and plan your move to Germany. We’re always here if you need anything.
I went the the question answer honestly and the doctor approved my little ones for me. But I think I will need to contact my actual physician to get approved with these apartments
Hello Ramon,
Our pleasure! We’re happy to know our tools are working well for you.
My experience was very good and helped me out a lot with getting both my dog and my cat and I would highly recommend this to anyone who is looking to get third pets certified like I did thank you very much.
Hi there Teranni!
We're happy to hear you had a great experience and that we could help with both your dog and cat! Thank you for your recommendation and for trusting us. If you ever need anything, we're here to help!
I got a covid puppy and he changed my life. The thought of not being with him was unacceptable. Using Support pets to get him certified as an ESA was life changing and so simple. I only got my paperwork yesterday and Im already sharing my experience with other fellow dog lovers! Top notch service!
Hi Carlos,
Thank you so much for sharing your story! It’s incredible how our furry companions can have such a life-changing impact. Your COVID puppy isn’t just a pet—he’s family, support, and a constant source of comfort.
We’re so happy that the process was simple and that you’re already sharing your experience with others. Stories like yours are exactly why we do what we do. Enjoy every moment with your boy—he’s lucky to have you by his side. 🐾💙✨
Last year I never received the bundle I paid extra for with the physical card etc…so I didn't order this year even though I really wanted the package. Also I have not received the digital wallet for my second dog Melina and it's hard to get someone to get back to you when there is an issue just like last year.
Hi Shanon,
We’re really sorry to hear about the issues you’ve experienced, and we truly understand how frustrating it must be to not receive what you’ve paid for, especially when it’s something as important as your ESA documents.
Please know that your concerns are valid, and we want to make this right. Could you reach out to our support team at info@supportpets.com with your order details? Let them know about the missing digital wallet for Melina and last year’s bundle issue.
We’re here to ensure everything gets sorted out as quickly as possible. Your trust means a lot to us, and we’re committed to providing the support you deserve. Thank you for your patience and for giving us the chance to make this right.
It was a very quick process to get my animal certified and straightforward. I'm very thankful for the team and the resources they make available to my ESA & I.
Hello Katrina,
Our pleasure! We’re glad to know our service has been valuable to you.
I've been researching on how to get my dog as an ESA as she truly is my stress reliever! I came across this on Google and so glad I did! I got my dog certified in just 24 hrs. Thank you!
Hello Ellie,
Our pleasure! We appreciate your trust and will continue striving to provide reliable service whenever you need us.
The whole process was smooth sailing! From the information provided what a ESA is to how to travel with my pet. The bonus was how fast I received my paperwork!
Hi Sandra!
We're so glad to hear the process was smooth and helpful for you from start to finish. It's great that you received your paperwork quickly and felt supported along the way. Thank you for choosing us—we're here if you ever need anything else.
The process was easy, and took very little time. I suffer from PTSD and Toby has been a life saver. Being able to take him with me anywhere will greatly improve my quality of life. A friend had suggested trying to get him certified. That is where our journey began. I am very glad I decided to do this.
Hi Matthew,
Your feedback is greatly appreciated! Thank you for your trust, and have an amazing day ahead!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paul!
Thanks for sharing your experience! We’re happy to hear the process was easy and the pricing worked well for you. We’re sorry to hear there was some confusion with your order and communication—we appreciate the feedback and will work to improve. If you still need help with your bundle, feel free to reach out to our support team anytime!