Overview
Support Pets has a rating of 4.7 stars from 12,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
I paid for the vest, card, and leash. Why did I received the letter telling me I would have to pay for the vest etc. when I paid for them in the reg fee.
It was quick and easy and one less worry to deal with and now a character requirement to fulfill just lost a star for that sorry
Hello Stephanie! Thank you for your feedback!
Just to clarify, leaving a review is completely optional, but we do appreciate you taking the time to share your experience. We're glad to hear the process was quick and easy for you. If there's anything we can do to assist you further, we're here to help!
It was very quick and easy to apply. It didn't take long to get approved (24 hrs for me). Now I know I can take my support animal with me everywhere I go.
Hello Nettie,
Our pleasure! Thanks for your kind words!
I love Support Pets everything is user friendly you receive an answer fast and they make sure you have every document you need and offer many other things I didn't even thought of.
Hi there Erma!
We're happy to hear you had such a great experience with us! It's wonderful that your sister introduced you to Support Pets, and we're glad we could provide everything you needed. Thank you for your support, and let us know if you ever need anything!
Trustworthy. Only took a few minutes to be approved. Got my documents really fast. Its affordable. They do there job amazing they don't waste no time.
Hello Alicia,
Thank you for the glowing review! It’s rewarding to know we could make a difference for you. If there’s anything else we can do, we’re here for you. Have a great day!
Everything about it was great! I was able to accomplish everything I was looking to do. I was educated along the way to understand better my rights. Thank you.
Hello Kimberly!
Thank you for sharing your experience! We're thrilled to hear that the process was smooth, informative, and gave you peace of mind. Providing great service and ensuring you understand your rights is always our priority. We appreciate your trust in us and are here whenever you need support.
It was fairly easy, however, I listed two pets and only show the one, Kami. I guess I have to send an email for the second pet, Tuna? It wasn't as complicated as other sites I visited.
This was my first time renewing my ESA documents for my pets and it was very quick and easy. I appreciated the reminder emails when the expiration date was approaching.
Hello Alexandria,
Our pleasure! We’re grateful for the opportunity to assist you.
Great Company. Thanks Again for your support. I was glad I found this company. It's a lot of companies out here. I decided to go with your company. Thanks
The prices was super easy. I didn't have to find a therapist on my own because of I did I would've kept prolonging the process. Some days are good others are bad and so I am very grateful the prices was super easy. It didn't take 24 hours for approval either.
Hello Angelique!
We're happy to hear the process was easy and fast for you. Having support when you need it most is so important, and we're grateful to be a part of that. Thank you for choosing us, and we’re always here if you ever need anything!
So I got Bon bon right after I loss my other dog Molly, support pets was right there for me. They transferred Molly's ESA documents to my new pet Bon bon as it wasn't even a month after I had renewed Molly's certificate, I have had support pets for years and have recommended them to everyone I know with a furry family member.
Hi there Barbara!
We're so sorry for your loss, but we're glad we could be there for you during such a difficult time. Bon Bon is lucky to have you, and we’re honored to have supported you over the years. Your trust and recommendations mean so much to us. If you ever need anything, we’re always here for you!
Everyone was so helpful with both of my pets too bad my landlord was not. She claims the laws don't apply to her. She said she was exempt because of the number of rentals she has.
Hi Amy! We’re so glad we could assist you with your pets, but we’re sorry to hear about the challenges with your landlord.
Under the Fair Housing Act, most landlords are required to accommodate ESAs, though there are some exemptions based on property size and ownership. If you need any clarification or resources to help with your situation, we’re happy to assist. Thank you for choosing us, and we hope everything works out for you!
Responses were quick and effortless, it helped immensely to have such a great process and customer service team. My fur babies are allowed to be with me at my new living space because of this. Wonderful
Hi there Madelyn!
Thank you for sharing your experience! We're so happy to hear that the process was smooth and that your fur babies can be with you in your new home. It means a lot that you chose us based on a recommendation, and we're always here if you need anything in the future.
I didn't know it's this easy to get ESA approved. Could have saved me so much money ages ago. The support team is very attentive and responds in super timely manner.
Hi Jing!
We’re so glad to hear the process was easier than expected and that our support team took good care of you! It’s great to know we could help save you time and money. If you ever need anything moving forward, we’re always here to assist!
At firts i was skeptical about it but I got a little money and they had a sale going on so I thought I might as well give it a try if I get scammed owell. But next thing I knew I was filling out information for my pet and the next day they emailed me and said hey you qualify use your ESA ID number. I was highly surprised I got a little emotional and it made my day.
Hello Oaiarh,
Thank you so much for sharing your experience—it means a lot! We're so glad you decided to give it a try and even more thrilled that it turned out to be a positive and emotional moment for you. That’s exactly why we do what we do—to help people and their pets stay connected in a meaningful way.
We’re honored to be part of your journey with your ESA. If you ever need anything down the road, we’re here for you and your companion every step of the way.
I had a wonderful experience using support pets. It was simple and quick! It only took a day to get my letter. As long as my landlord accepts it I'm good.
Hi Katelynn! Thank you for sharing your experience!
We’re so glad to hear the process was simple and quick for you. If your landlord has any questions or you need further assistance, feel free to reach out—we’re here to help!
Had a great experience! It was made very simple and easy and self-explanatory. And worth the money! Now I don't have to worry about my little girl getting left behind anywhere. 5 plus stars!
Hello Ryan,
Thank you for sharing your experience with us! It’s wonderful to hear we could provide the support you needed. If you ever need help in the future, we’re here for you. Have a great day!
Was good till got to where couldnt afford $177 and the questionair said I didnt care that much for my pet. Way to make people feel a certain way when rying o do the right thing.
Overall I am happy with your service with the ESA still getting used to the service though still got a couple things I need to buy to complete to get to the training besides that everything's been going smooth
Hello Gina,
T’s wonderful to hear that Christina has been such a great emotional support for you! 💙🐾 We’re so glad you’re happy with our service and that things are going smoothly.
We completely understand that everyone moves at their own pace, and it’s great that you’re taking the time to complete everything when it works best for you. If you ever need any assistance along the way, we’re here to help! Wishing you and Christina the best on this journey.
It was a quick and easy purchase and I was satisfied with customer service as well. Documents arrived within 24hrs and I was very pleased to see the letters for my two pets.
Hi Karla,
Our pleasure! Your positive words inspire us to keep striving for excellence.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Louie,
If you already paid for the vest, card, and leash in your registration fee, you shouldn’t be receiving messages asking you to pay again—that sounds like an automated message and may have caused some confusion.
To make sure everything is correct with your order, please reach out to our support team at info@supportpets. Com. Be sure to include your order details so they can look into it right away.
Also, don’t forget to check your spam or promotions folder in case any confirmation or tracking emails ended up there. We’re here to help and want to make sure you get everything you ordered!