Overview
Support Pets has a rating of 4.7 stars from 12,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Overall I am happy with your service with the ESA still getting used to the service though still got a couple things I need to buy to complete to get to the training besides that everything's been going smooth
It was a quick and easy purchase and I was satisfied with customer service as well. Documents arrived within 24hrs and I was very pleased to see the letters for my two pets.
Hi Karla,
Our pleasure! Your positive words inspire us to keep striving for excellence.
😊 very satisfied, I wasn't sure if I would get approved but I did! I am so happy to have my little guy with me while I travel he's like my other half!
Hello Amiya,
Our pleasure! We truly appreciate your feedback. Thanks for trusting us with your experience!
I had a wonderful experience with the Support Pets website. The information was clear, the process was straightforward, and the customer service was exceptionally helpful. I highly recommend their services!
Hello Melissa,
Thank you so much for your kind words!
IWe're thrilled to hear that you had such a positive experience with Support Pets. Making the process clear, simple, and stress-free is always our goal, and we're especially glad our customer service team was able to assist you every step of the way.
Your recommendation means the world to us! If you ever need anything else, we're always here to help. Wishing you and your ESA all the best!
So far so good we will see if it's legit well I got all my documents. I just wish that ESA documents would extend my workplace because that's where I need my pup the most.
The whole process was quick and easy. I got my approval and letter pretty quick. I ordered a vest and tracker dog tag as well and look forward to receiving those. I will be submitting the letter to my new apartment and looks like I should be good.
Hi Alfred,
Your feedback is truly appreciated! Thank you for your support, and have a fantastic day ahead!
When I first attempted to register my kitties through Support Pets, I was a little turned off, the website and the process seemed unauthentic. After moving through the prompts and holding my breath, the results were better than I expected.
The documents were professionally written and were accepted by the establishments I stayed in while travelling. I am thankful for Support Pets as I would not have been able to venture forth without my kitties.
Hello Helena,
Thank you so much for sharing your experience! 🐾 It’s understandable to feel uncertain at first, but we’re so glad the process turned out to be worthwhile for you. Your bond with Princess Cupcake and Minxie is truly special, and the way they respond to your needs shows just how attuned they are to you.
We’re honored to have played a part in helping you travel with your kitties by your side, offering the comfort and support you need to navigate challenging moments.
If you ever need assistance in the future, we’re here for you.
I suffer from a lot mental health issues and never had someone by my side to help ease the problems & limit to stopping hurting myself. Having Raine eases so much of my problems and knowing she knows how I'm feeling she automatically comes to cheer me up. I'm grateful to her.
Hello Kristina,
Thank you so much for sharing your story. It’s inspiring to hear how much Raine has positively impacted your life and become a source of comfort and strength during challenging times. The bond between you and Raine is truly special, and it’s amazing how intuitive and supportive she is in helping you through your mental health journey. 🐾💙
We’re so glad we could be part of this process and provide you with the documentation needed to ensure Raine can continue to be by your side. Thank you for trusting us and allowing us to be part of your journey. If you ever need further support, don’t hesitate to reach out—we’re here for you! 😊
I have extreme anxiety, food allergies, and bipolar. Having my animals makes me much more competent and happier as a person. This was a great experience and I feel very lucky with the ease and quickness of this!
Hello Harley!
Thank you for sharing your experience! We're so glad to hear that your animals bring you comfort and happiness. It’s wonderful that the process was quick and easy for you. We appreciate you choosing us and hope your ESA continues to provide the support you need!
You charge me 134 $ for what?
When you buy animal support - it's need to ad million more options which cost money to complete all steps animal support - like dog training, special clothes and bla bla bla ….
Hi Emy,
Our main service provides an Emotional Support Animal (ESA) letter, which is issued by a licensed mental health professional after evaluation.
If you feel there was any misunderstanding about your order or if you need assistance, please reach out to our support team at info@supportpets.com. We're here to help clarify and ensure you have everything you need. 🐾💙
I was approved and received my documents within a few hours, which is very convenient and awesome! I did not care for how general the documents were. To me, they sound impersonal and generalized. If I was a landlord, I would be suspicious and question the authenticity of the letter for sure.
I contacted support to see about having my housing letter reworded or maybe have it be more personalized to my specific case and did not get very far. All I got in response was that their resources were limited and could not answer my question. My questions were forwarded to a specialist who would have more info about it. (Still no response)...
My rating is 3 stars because of price and quick results
Hello Alexis!
Thank you for your honest feedback. We’re glad to hear the process was quick and convenient for you, but we understand your concerns about the document’s wording. Our letters are written to meet legal standards, but we appreciate your perspective and will share your input with our team. We also apologize for any delay in response from our specialist and encourage you to reach out again if you still need assistance. We’re here to help.
Very easy to use the online system, staff gets in contact constantly keeping you updated, i had my verifaication and papers in 2 days. I would deffinetly recomend
I requested help and to get some information I was told I'd get an email within 48 hours. Unacceptable. I should've gotten it right away. I'm just not happy right now with this situation
Hello Jeanette,
We sincerely apologize for any frustration or inconvenience caused. Our goal is to provide timely and efficient support to everyone. While we strive to respond within 48 hours, we understand that waiting can be frustrating, especially when you're seeking help.
If you’ve already contacted us and haven’t received a response, please double-check your email inbox, including spam or junk folders, as emails sometimes end up there. You can also reach out to our customer support team again at info@supportpets.com or through the chat option on our website, www.supportpets.com, for further assistance.
We truly value your feedback and will work to ensure we meet your expectations moving forward. Thank you for your patience and understanding!
This process and the time to turn around the letter has been very quick and easy to deal with. Being someone with high anxiety, support pets has done an excellent job to reduce the anxiety and stress while undergoing getting my formal ESA letter.
Hi Cadence!
We're happy to hear that the process was quick and stress-free for you. Your well-being is important, and we're glad we could make things easier. Thank you for trusting us, and we're here if you ever need anything!
So far it's been easy to do. I'm hoping this will help me when I move into my apt with my kitties. I've been partially homeless for 3 yrs and now find myself having to have a place to live for my job but I cannot go without my kitties. They are quite literally the reason I'm still here. If anything were to happen to them, all bets are off for me.
I heard about support pets through a friend and I'm moving into my new apartment and of course they don't allow staffy's I've had my dogs for 3 years and there like my children and wouldn't have been able to take them with me if not for support pets they were very fast with the approval process and sent me my documents the next day and I'm thrilled I'm gonna be able to take them with me now I would of been lost without my dogs thanks so much support pets I would recommend this service to anyone and everyone who has a pet they can't live without.
Hello Tyler,
Thank you so much for sharing your story—it truly means a lot. 💙 We’re so happy to hear that we could help you keep your dogs by your side during such an important transition. They clearly mean the world to you, and it’s amazing that you’re able to bring them with you to your new apartment.
We’re proud to be part of your journey and thrilled the process was fast and smooth. Wishing you all the best in your new home—and lots of happy memories with your pups! 🐾 Thank you for trusting Support Pets!
Getting my documentation was super fast and easy, the only thing I'm struggling with is the documents provided did not list a specific disability and isn't a valid forum for the leasing company that owns our new house
Hi Hannah,
Thank you for your feedback! We’re glad to hear the process was fast and easy for you. Regarding your concern, ESA letters typically do not list a specific disability to protect your privacy, as this is standard practice and aligns with federal housing guidelines under the Fair Housing Act (FHA).
If your leasing company has requested additional details or a specific format, we recommend reaching out to us via info@supportpets.com or the chat option on our website. Our team will work with you to address their requirements and ensure your documentation meets their needs. We’re here to help resolve this for you! 🐾💙
Pretty easy! The questionnaire took less than 20 minutes and I received an approval within 24 hours! Do recommend!
My dog is a Chiwawa -cocker spaniel mix. He is 2 years old and very active. I have not purchased his vest and tag yet. He is very friendly and needs more training. Your help in getting my pet certified as an Esa dog has been a great help to me. Again thanks.
Hello Herman,
Thank you for sharing about your adorable Chihuahua-Cocker Spaniel mix! It sounds like you’ve got a lively and loving companion by your side. Two years old is such an energetic age, and it’s wonderful to hear how much he’s already helping you as your ESA.
Training is always a great idea, especially for active pups—it not only improves behavior but also strengthens the bond between you two. Whenever you’re ready, you can check out vests, tags, and other accessories on our website.
We’re so glad we could help you on this journey, and we’re here if you need anything else. Give your furry friend an extra cuddle from us! 🐾💙✨
I look up the doctor who wrote me the note and her license number does not connect with a real doctor here in the state of RI. Not sure if I got scammed or not.
Hi Kaylee!
We understand your concern and want to assure you that all of our licensed professionals are legitimate and qualified to issue ESA documentation. Sometimes, state databases may have specific search criteria or delays in updates. If you'd like, our support team can assist in verifying your doctor's credentials for peace of mind. Please reach out to us, and we’ll be happy to help clarify any concerns!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gina,
T’s wonderful to hear that Christina has been such a great emotional support for you! 💙🐾 We’re so glad you’re happy with our service and that things are going smoothly.
We completely understand that everyone moves at their own pace, and it’s great that you’re taking the time to complete everything when it works best for you. If you ever need any assistance along the way, we’re here to help! Wishing you and Christina the best on this journey.