Overview
Support Pets has a rating of 4.7 stars from 12,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Obtaining my ESA letter was very straightforward and easy. I have not submitted my letter to my leasing office yet but the process was extremely easy.
I love that everything is right there at the tip of your fingers. Everything is set up and explained from being to end. Things like Training you and your dog to be the best ESA representatives.
Hello Brian,
We're so glad to hear that you love the accessibility and clarity of our services! Ensuring everything is well-explained and easy to navigate is a top priority for us. Helping people understand the process and providing resources to train both themselves and their Emotional Support Animals (ESAs) to be great representatives is all part of our mission.
Thank you for sharing your positive feedback! It inspires us to keep striving for excellence in supporting ESA owners.
Everything Support Pets advertised was true. I got my ESA paperwork within 48 hours as promised. Both my cats are now officially ESA's and can travel and live with me anywhere.
Hi there! That’s fantastic to hear!
We’re so glad the process met your expectations and that your cats are now officially recognized as ESAs. Having them by your side wherever you go is truly priceless. Wishing you and your feline companions endless comfort and joy together!
I suffer from ptsd and anxiety. My dog is my bestfriend and has helped me through my panic attacks, depression, and ptsd flash backs. Being able to register as emotional support animal has giving me reassurance that she will be able to be with me at home, in public and even traveling. Thank you all so much.
Hello Giavanna,
Thank you so much for sharing your experience! We're so glad to hear that your dog has been such a great support for you through tough times. We're thrilled that we could help make sure your best friend can be with you wherever you go. 😊 If you ever need anything else, we're here for you!
It was much faster than I thought! It helps me a lot since my cat means a lot to me, and I'm glad to know that he's now my service friend! Thank you :)
Hi Maria,
We appreciate your thoughtful review! It’s great to hear that Support Pets could support you. If you need further assistance, don’t hesitate to reach out. Wishing you a wonderful day!
I am very pleased with the quick response that Support Pets have provided for me.
They are very thorough and professional.I would highly recommend them.
Hello Maureen,
Your support means so much to us! Thank you for your thoughtful review, and have a great day!
Was very easy and fast am still getting emails though asking to enroll my pet which I already have done so a little annoying but other than that great
Hi Karisa,
Our pleasure! Knowing you’re happy with our service makes it all worthwhile.
The overall experience was good. It wasn't clear that both my dog and my daughter's cat were being submitted for approval. Only my dog was mentioned. I emailed Customer Service as indicated if I wanted to sign up a second ESA. The response was prompt and I was told that both were being processed. So other than a little confusion, all was good.
Hello William,
Thank you for sharing your experience with us!
We’re glad to hear that, overall, things went well and that our Customer Service team was able to promptly clarify the situation regarding your dog and your daughter’s cat.
We understand how important it is for the process to be clear from start to finish, and we appreciate your patience while we sorted out the confusion. Your feedback helps us improve, and we’ll work on making this part of the process even more transparent in the future.
If you ever need further assistance, don’t hesitate to reach out!
It was a bit confusing to me. I did not get the certificate this time and was not sure if I had to purchase new ESA ID card and tag, I have all three from my first enrollment.
Hello Patty!
Thank you for your feedback. We’re sorry to hear the renewal process was a bit confusing. If you didn’t receive your certificate or have any questions about your ESA ID card and tag, our support team would be happy to assist you. Feel free to reach out, and we’ll make sure everything is sorted for you.
This is ridiculous please I have unsubscribed and finished my payment. Please stop sending sending me emails even though I have unsubscribed. Please don't FORCE people to type fifty dang words!
All my animals have been registered through this company! My animals are each better suited for a different issues I have, now I can really put them to work.
Hi Makayla,
Thank you for the wonderful review! We at Support Pets are so happy we could provide the assistance you needed. If you need further help, we’re just a message away. Have a great day!
I was told that you would fill out specific landlord forms and as soon as I sent one in it was denied and not filled out. It's frustrating to spend the money on this site to receive everything and then have to go elsewhere and spend the money again to actually receive what I need.
Hello Andrea!
We’re sorry to hear about your experience and understand how frustrating this must be. While our team reviews and completes landlord forms whenever possible, there are certain cases where we may be unable to fulfill specific requests. We apologize if the reasoning wasn’t communicated clearly and appreciate your feedback. If you need further clarification, we encourage you to reach out to our support team, and they’ll do their best to assist you.
I've been using for the past 4 years this service for my dog and it has been amazing so far. I don't use it very much for travel, because I don't travel a lot but I do use it for apt complex purposes and it's been great because I can have accommodations. Now I added a new furry baby and just go the service for him too since I cannot live without them. I 100% recommend.
Hello Gabriela,
Thank you for sharing your wonderful experience! We’re so glad to hear that our service has been helpful for you and your furry companions over the past four years. It’s great to know that having your ESA letter has made it easier for you to secure accommodations in your apartment complex—that’s exactly what we’re here for!
Congratulations on adding a new furry baby to your family! We’re happy to help you include them in your ESA journey, ensuring you can always have them by your side. Your recommendation means so much to us, and we’re thrilled that your mom’s suggestion led to a service that’s worked so well for you.
Thank you for trusting us, and if you ever need assistance, we’re always here to help. 🐾💙
Support Pets has always been amazing. It's easy to fill out the information and I get results right away. Customer Service is always available and is very helpful
Hi Kristin,
Thank you so much for your kind words! We're so glad to hear that you've had a positive experience with Support Pets. We always strive to make the process as easy as possible and to provide excellent support when you need it. We’re happy we could get everything sorted out for you quickly. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
I rescue my dog from my family members family/friend. Since he became part of my family, he has given me light to my stress, depression, anxiety etc. And because I stay in apartment that doesn't allow pets, my landlord had no choice but to honor my letter and i didn't have to stress for pet fees and deposit or monthly rent for having my dog with me.
Hello Aj,
Thank you for your kind words! We're so glad to hear that your dog has been such a positive influence on your mental well-being. It’s wonderful that your landlord honored your ESA letter and that you didn't have to worry about fees or deposits. Your story is a beautiful reminder of the power of the bond between humans and their pets. If you ever need any further support, we're always here for you!
Everything was as they described. I am using my ESA documents in less than a month and I am hopeful it would make flying with my dog less stressful. Can't wait to start the PSD process either!
Hello Yuisia,
Thank you for sharing your experience with us! We’re glad to hear that you’re happy with our services. Should you need anything further, feel free to reach out. Have a wonderful day!
I found it very easy and comfortable using your Support Pets website. I received my documents quickly, and they were thorough and complete. Thank you for making the process of getting my kitties' ESA Approval so stress-free.
Hi Bonnie!
Thank you for your kind feedback! We're glad to hear the process was smooth and stress-free for you. It's great to know you received your documents quickly and everything was in order. We're always here if you need further assistance.
The process was a little confusing after it was submitted. I wasn't sure if it included both of my dogs but customer service answered those questions.
Hi Kelly,
We're glad to hear that you found the process somewhat easy! We understand that it can be a bit confusing at times, especially when it comes to ensuring everything is set for both of your dogs. We're happy to hear that our customer service team was able to assist you promptly and clear things up. If you ever have more questions or need further assistance, don't hesitate to reach out again. We're here to help!
Quick and easy enough. So helpful! I feel like I lost out on so much time over 5 yr period with my boxer who I had to put down 2 wks ago due to unpreventable progressive paralysis due to neck/spine scar tissue… this will help me spend more time with my other fur babies!
I got my documents right away. I did order the vest and leash and a couple other items and I am waiting to get those, but really happy that I signed up and applied for this so that my Sadie can travel with me all the time
Hello Lauren,
Our pleasure! We’re so happy to know we made a positive impact. Thanks for your feedback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lashunda,
Your appreciation keeps us motivated. It’s our pleasure to make every interaction with you outstanding.