Overview
Support Pets has a rating of 4.7 stars from 12,557 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
It was so easy to register my love bug, JR. Now neither one will hardly be separated by restrictions imposed on by pets and their owners. JR was a gift from God through my husband. JR and I instantly fell in love with each other. Little did I know how much I needed him. He settles me down after being in traffic and running errands. So now I feel great that I can take him almost everywhere and actually go inside the post office, grocery store and not be nervous of being told that JR was not allowed inside. So thank you for this wonderful website.
Received my ESA documents within 24 hrs from approval. This has been the best experience I've had trying to certify my dog. I'm very grateful and have already referred others. Excellent service for the price and time of processing.
Hi Lynnette!
We're glad to hear the process went smoothly and that you received everything so quickly. Thank you for referring others and for your kind words. We're here if you need anything in the future.
Thank you for being so quick and easy! I was able to answer some questions about myself and my dogs. Multiple pets at once to improve my life and my mentality. It helped me out with paying insane pet deposits!
Hi Alexis!
Thank you for sharing your experience. We're so glad the process was simple and that it helped you avoid those high pet deposits. It’s wonderful to hear how your dogs are making a positive impact on your life and well-being.
I admire what Support Pets does for those os if who need an ESA approval but the check out process is made purposely confusing so that you may keep piling charges for extra things you may or may not need without seeing the total amount you're spending. There isn't a formal cart at the end of it, just agreement after agreement. It almost feels like a scam website because of the way the payment process is formatted.
Hi Samantha!
Thank you for your honest feedback—it’s very helpful. We're glad our support team was able to clarify your purchase, but we understand your concerns about the checkout process and how the pricing appeared. We're always working to improve the experience and transparency for our customers. Your input helps us do better, and if you have any further questions or need help with your purchase, we're here to assist.
This was such an easy and stress free experience. I got my documents right away. I like that I also have the opportunity to request an another letter as well if my residence requests a more personal one. 10/10 experience
Hi Sarina!
We’re so happy to hear it was a smooth and stress-free experience for you! It’s great that you felt supported and had everything you needed ready to go. Big thanks to your friend for the recommendation—welcome to the Support Pets family!
I moved into an apartment a few years ago and asked a friend about taking my dog with me for my comfort and well being, of course I would never move anywhere without my precious dog. She told me about Support Pets and everything I needed was realized. I keep coming back every year to rejoin, easy to do. It was a satisfying experience on both our parts. If you cherish you pet, and I know you do, you can't go wrong with Support Pets
Hi there David!
Thank you so much for your kind words and continued trust in us—it truly means the world! We’re honored to be part of your journey year after year, making sure you and your precious pup stay together wherever life takes you. Referrals from trusted friends say a lot, and we’re grateful to be that reliable support for you both!
I was able to complete this process from the comfort of my own home. The team of experts this company has working behind-the-scenes were very helpful, prompt, and thorough.
Thank you for helping me to have my fur baby acknowledged as the steady companion she is in my life.
Hi Kristin!
Thank you for sharing your experience. We're so glad the process was smooth and that our team could quickly clear up the confusion and resolve everything to your satisfaction. It’s wonderful to hear how much your companion means to you, and we’re honored to have helped support that bond. Let us know if you ever need anything else.
I must say that this company is one who really cares about you and your pet. From being quick to respond to every question and making sure that I'm comfortable in understanding and aware of the process.
Hello Al-Jandra!
Thank you for your thoughtful feedback. We're so glad our team could support you every step of the way and help you add your second pet with ease. It means a lot that you felt cared for and informed throughout the process. We appreciate your trust and your friend's recommendation—let us know if you ever need anything else.
Seemed to offer documents that are of more importance than other sites offered. Only thing i wish was different: I wish they would've included ID Tags, Leash or some sort of item besides just the paperwork, without the extra costs which I found their prices to be extremely high for any type of gear. You can get this certificate at other sites that come with everything: leash, vest, tags and alot more for only $10 more. However I decided to go with what I needed most and that was good documentation & fast turnaround. Thank you!
Hello Tara,
Hank you so much for your thoughtful feedback—we really appreciate you taking the time to share both what worked and what you wish had been different.
We're glad to hear that the quality of our documentation and fast turnaround were what you needed most—and we’re proud to deliver on that. We completely understand your point about gear, and your suggestion is valuable. While we focus on offering reliable, legally valid documentation first and foremost, we’re always looking at how we can improve our offerings.
We’re grateful you chose Support Pets, and we're here anytime you or your furry companion need support again!
Ordering is nice and simple. Instructions very clear
However, I was supposed to be billed $87.00 for the deluxe package and was charged $107.99 and my understanding now is i have to order and pay for te leash. Vest and cards.
So right this minute I am leary.
Please advise
Thank you
Jeanie Baker
Hi Jeanie!
Thank you for your feedback, Jeanie. We're glad the ordering process was clear, but we understand your concern about the pricing. The deluxe package includes specific items, while accessories like the leash, vest, and ID card are optional add-ons. Our support team will review your order and respond shortly—if you haven’t heard back yet, feel free to reach out to info@supportpets. Com for a faster update. We’re here to make sure everything is resolved for you.
I would have been close to homelessness without the help of Support Pets as I would/will not give up my Zara pup. She has gotten me through some tough days! Support Pets was fast, efficient and very helpful. Thanks again! I can safely live in my new home with the love of my heart dog!
Hi Chelsie!
Thank you for sharing something so personal. We're truly honored to have been part of helping you and Zara stay together. It's clear how much she means to you, and we're so glad you found a safe place to call home. We're always here if you need support.
My experience with Support Pets has been generally positive. The process of obtaining my ESA documents was straightforward and efficient. The website was easy to navigate, and the questionnaire was simple yet thorough, allowing me to explain my needs clearly. I appreciated how quickly I received a response from a licensed mental health professional, and the documentation provided was professional and met the requirements for housing and travel.
Hello Elvin,
Our pleasure! You can count on us to keep delivering all the support you need.
It didn't take long to fill out the information. Support Pets kept us updated on all the steps. What to expect, how long it would take and they were available to answer any questions we had. The documents came in the timeframe promised. I would recommend using them to anyone I know needing to get their pet registered as an emotional support animal. I did actually send the info to a friend in need of this service. Thank you Support Pets for being on top of getting things done!
Hello Dennis,
Thank you so much for the kind words and thoughtful review! 💙 We're thrilled to hear that your experience with Support Pets was smooth, fast, and supportive from start to finish.
We’re especially honored that you felt confident enough to share our service with a friend—that means everything to us. 🐾
If you ever need anything in the future, we're just a message away. Wishing you and your furry companion all the comfort and support you deserve!
I was recommended Support Pets by a friend who also has a dog who most apartments don't accept and almost had to consider giving up my furry friend because i had to keep a roof over my head but I don't have to make that choice anymore and he's welcome on so many more adventures with me than I thought possible! Easy, fast, and understanding.
Hello Maleena!
Thank you for sharing your story. We're so glad we could help keep you and your furry friend together. No one should have to choose between their home and their companion. It's great to hear that you're now able to take on new adventures together. We're here if you ever need anything.
Filling out the questionnaire made me realize even more how much being able to have my dog with me really meant. The process was easy. After the doctor reviewed my answers, she did approve the certification. And it took less than 2 days. Now my boy can live with me, and I am able to take him pretty much anywhere.
Hello Loretta,
Thank you so much for sharing your experience! 💙 It’s amazing how simply filling out the questionnaire helped you reflect on the bond you have with your dog—that connection is so powerful.
We’re thrilled to hear the process was easy and that you received your approval quickly. Knowing your boy can now live with you and be by your side means everything—and we’re honored to have helped make that possible. 🐾
Big thanks to your friend for the recommendation, and thank you for trusting Support Pets!
I've never had any issues with support pets but when I renewed my documents for this year, they misspelled my dogs breed which is no big deal mistakes happen, but they failed to fix it in a timely matter and it affected my moving plans.
Hello Samantha,
Thank you so much for your continued trust and for sharing your honest feedback. We’re truly sorry to hear about the delay and the frustration it’s caused—especially during something as important as a move. That’s definitely not the experience we aim to deliver.
It means a lot that you’ve been with us before and have had great experiences in the past. We take that seriously and want to make this right for you. Please reach out once more to info@supportpets.com and mention this message—we’ll make sure your case gets the attention it deserves.
We appreciate your patience and are here to support you every step of the way.
So after looking on so many websites to try and get a ESA letter I finally came across support pets. I was really skeptical because I didn't want to get ripped off. But pet supports was so quickly to respond and kept me updated through the whole way. It was so fast. I got my letter in 2 days. I turned it with my landlord and they accepted it immediately. Thank you sooooo much pet support! My cat and I know can have peace of mind together.
Hello Jasmine!
Thank you for sharing your experience. We understand how important it is to feel confident and secure in your decision, and we’re so glad we could provide that peace of mind for you and your cat. It’s great to hear your landlord accepted the letter right away. We're always here if you need anything in the future.
My overall experience with Support Pets has been very good since 2024! They have provided me with documents, communication, etc. since I've been dealing with them. Thanks, Ms. Dorothy Campbell 4/7/2025🙌🤶🐕
As someone with severe anxiety this process is amazing I was able to fill out a survey online and I didn't have to be examined in person or over the phone which would have caused even more stress. Thank you Support Pets for making this as stress free as possible.
Hi Jewl!
Thank you for sharing your experience—it means a lot to us. We’re so glad the process helped ease your anxiety and that you felt comfortable and supported throughout. Making things as stress-free as possible is exactly what we aim for. If you ever need anything else, we’re always here to help!
I've so far had a great experience using Support Pets to register my dog and cat as ESAs. Such an easy to use website and clear instructions, and great prices too! It said it wouldn't be available for 24 to 48 hours but I got the registration in the same day. Incredibly quick service that I appreciate!
Hello Judy,
Our pleasure! It’s encouraging to know we’re making a real impact.
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Hi Linda,
This absolutely warms our hearts—thank you so much for sharing your beautiful story. 💙🐾
We’re so glad that JR came into your life at just the right time. It’s clear he’s not just a pet—he’s a true companion, a calming presence, and a gift wrapped in fur. Stories like yours are exactly why we do what we do.
We’re honored to have played a part in helping you both stay together with fewer restrictions, and we’re thrilled to hear that the process was smooth and easy. Thank you again for your kind words—and please give JR some extra love from all of us!