We have used surecritic as our review source for many years now. Our customer response has been fantastic. It gives us a great seo traffic lane and we also post the reviews on several sites. Every customer is sent a request immediately after their visit.
After getting ripped off by a car repair shop, I posted a negative review. Several positive reviews dated after my review appear, mine is hidden. All positive reviews were noted as phone calls... so I think they have a telemarketing company that bumps up results (but I cannot prove it).
Useless site paid for by auto-repair companies to show good reviews. Stick to Google or Yelp to get real information and not biased results.
Complete Car Care Center has been using the review service for a couple of years now and have had no issues. Our customer response has been fantastic. The website is easy to use and provides great reporting.
We have used SureCritic for several years now. We receive great customer service and it's such an easy system for our customers to use and provide feedback. No complaints from anything!
Unlike other sites, SureCritic has the ability to make sure all of the reviews for my business are for my actual customers. It is soo much better than having to fight with each fake review that comes my way! I recommend SureCritic 100%!
This is a great marketing tool for our business. After having a negative experience with a product through a different company, we were happy that we were able to keep the SureCritic feature. This makes it easier for us to learn how our customers honestly feel and fives us an opportunity to follow up after their visit. They are easy to work with and very friendly.
Having worked with this company for many years I honestly feel they deliver the most accurate real time feedback of all follow-up agencies. The follow-up questions are short yet precise allowing very useful feedback from our customers. I would recommend SureCritic to any business that wants real time feedback from their customers in regards to their service experience. Excellent Company with excellent employees!
They don't put the reviews up, unless they are positive. They say it will take fourteen days, but that was over last week, and it's still not showing up. Their voicemail has a generic recording message, and their registered agent has companies in 3 countries to his name. Feels pretty shady.
Sure Critic has provided our business with a verified review system that has allowed us to share true customer feedback with others, as well as monitor the satisfaction of our customers. In turn, this feedback has grown our business through testimonials. Other online review systems can be used in a malicious manner- as the customer doesn't have to be "invoiced" to utilize the online product - they can just post freely. We love Sure Critic!
SureCritic has been an excellent addition to our social media strategy. We are very pleased with how easy it is for customers to leave reviews. It is a great resource to gather customer feedback allowing other customers and prospects to get valuable information about us - and help us hone what is most important to our customers. Customer service and sales support from SureCritic has been very thorough and responsive too. We highly recommend SureCritic!
Overview
SureCritic has a rating of 3.6 stars from 63 reviews, indicating that most customers are generally satisfied with their purchases. SureCritic ranks 3rd among Local Advertising sites.
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- Seattle, WA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members