I rely on SureCritic to make sure we are doing the best job that we can for our customers. The feedback is valuable for our day to day operations
We have been using SureCritic through Mitchell CRM for many years now. This has been the best marketing tool we have used in todays environment.
Bad reviews get pushed down or don't appear at all. Useless.
Answer: Charley, Thanks for the question. Lack of verification alone will not result in a review being removed. Under the Consumer Reviews Fairness Act, the guidelines for taking down a consumer's review are pretty clear and we abide by those rules. SureCritic, like several other popular reviews sites does use an algorithm to determine which reviews are recommended and which are not recommended. Without giving all the details on our particular algorithm, I can say that it does prioritize verified reviews over non verified reviews. For a review to be a candidate for removal, it must meet at least one of the follow criteria: 1. Contains confidential or private information for example, a persons financial, medical, or personnel file information or a companys trade secrets; 2. Is libelous, harassing, abusive, obscene, vulgar, sexually explicit, or is inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic; 3. Is unrelated to the companys products or services; or 4. Is clearly false or misleading. Thank you.
SureCritic has a rating of 3.6 stars from 63 reviews, indicating that most customers are generally satisfied with their purchases. SureCritic ranks 3rd among Local Advertising sites.