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Suspension Connection has a rating of 1.3 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Suspension Connection most frequently mention customer service, lift kit, and business days problems. Suspension Connection ranks 683rd among Auto Accessories sites.
These guys are great! Thier sevice knowledge is on point. They know their stuff. Had a question about the shocks they sent and they were able to pull up all the factory and aftermarket specs on the spot. Plus the shocks got here WAY faster than I thought they would. I would recommend these guys every time.
These crooks are the toughest to work with because they hide behind their return policies. An item was ordered for TWO WEEKS that was in stock on their site wasn't shipped UNTIL I asked for a return. The return was then catalogued and promised to be put back on my card. I woke up the next morning to see that at 3AM, 8 hours after my return was promised to be fulfilled, the item was rush shipped and a label was created. Kind of wild. I reached back out and was put on the line with their return processor ROSE who was no help at all. She was honestly the most unpleasant person and it showed in her general interest with her company's customer support. She assured me no return was processed and that I didn't speak to anyone able to do that. Forced to eat a 20% restocking fee and having to pay for the return shipping, I had to list the item on Facebook market place. AVOID THIS COMPANY
I am leaving this review even before I receive my shocks. Placed the order on March 22. They charged my credit card on March 22nd also. Never heard anything about my order. On the 27th I did receive a generic email with "what to expect". Well instead of that it would have been nice to receive a email telling me my shocks were on backorder and would not arrive till "the end of April. Didn't get that email till after I tried calling multiple times and getting nobody AND sending 3 emails asking about the status of my order. The that answer came on the March 31st. I immediately responded saying i want to cancel my order as I can not wait that long, and will be ordering elsewhere. Crickets since then... silence... no response. Our mistake ordering from somewhere we had not ordered from before in order to save a few $$$$$. If i ever get the shocks i will never order from this place again. And if I get my refund then i will be ordering from Extreme Terrain... sometimes my items from them arrive before i even get a tracking number. Horrible customer service. You can't speak to a person. And they say on their website they respond to emails in 24/48 hours which is also not correct. I have been sending emails almost daily since March 27th and have only received ONE response.
Products used:
Shocks which i still have not recieved 10+ days out
Over three months of stalling me for my hitch. They are fake. You been warned. No phone no email no product. Credit card fraudsters!
Tip for consumers:
Run elsewhere!
Products used:
my hitch never materialized. they are pure professional thiefs.
And airbag kit that on the website said fit my truck, did NOT fit. Now i have to pay to return. Waste of time and money!
Tip for consumers:
Website description is not accurate.
Products used:
Air bag kit, does not fit.
Sent me the wrong lift kit. Would not answer the phone and would not return emails. Had to buy parts from another site.
I placed an order for a Sterling stabilizer for my 2007 Dodge ram they said no problem shipped it right away they did not ship it right away I had to called them and asked about my part they said it was on back order I asked for a confirmation of shipping time that gave me one he did not ship again on that time I did not receive an email informing me of any delays I had to call them their service line was fool and they disconnected me I'd to call back and go through their sales line to greet a person the personal spirit was coprettiest when I asked about the part he had to review it he looked it up said the part was installed in an avatar warehouse with ship out today I asked if they were going to ship it overnight because it had been over a month since I ordered. You replied he could not do that I asked to speak to a supervisor the supervisor had conveniently stepped out at this time and could not be reached I said please just cancel my order and how long would it take for my money to be refunded he said depending on my bank I said I used American Express you still could not give me a time on my money being back on my card so I could order new part from some other company. Very inconvenient they don't stay in touch with their clients you have to call them you have to harass them to find out where your parts are they avoid you Not a good business practice as far as I'm concerned they need to stay in touch with our clients better I would not use them again I'm going to summit racing.
Tip for consumers:
Do not use this company
Products used:
None I had to go Is somewhere else.
Ordered on a Tuesday, payed for 2-3 day ship, didn't receive for 7 days. Very misinformed on shipping, Don't expect fast shipping!
Returned a lift kit that was wrong, no return shipping and after one month still have not received credit
I ordered a set of front and rear bilstein shocks for 2016 2500 gmc 2500hd on December 13 2021I was told they would be in 7 business days I got the rears in 5 days then i was told the front were on back order until end of January waited called after the first week in February was told still on back should see them at the end of February ok so I wait get a box in on February 28th go to install it's another set of rear shocks call again said It may end of March or April didn't really know when but if I have paid for the full order the person I talked with both times was like sorry but no real solution almost don't bother us with this but thru this whole time I was getting emails about what was new and on sale nothing about the status of my order when I told them they sent me a extra set of shocks there attitude changed to being helpful about how to return their mistake the email for the return came thru before I got of the phone with I know this may seem long just saying do not order from them for any reason go anthor site and please read reviews because I didn't and I got screwed im just saying if they send a message about a return that was their mistake they could have set messages about my order im going to hold onto the until they refund my money on the fronts
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