Swiggy

I have a very bad experience with swiggy delivery

If i order food for breakfast they are delivering for lunch

They have a serious issue with the map where there delivery guys are confused to delver on time

Other food delivery company are able to deliver on time but this swiggy not able to

Hence i have given feed back to the customer support and un installed the app

Swiggy team ur lossing a valuable customer i was ordering the food for long long time

Thanks for the bitter support and service

************** Is the order no. One item was missing and they have delivered after one hour. Restaurant Annadosa after contacted told that they have not received order till 35 minutes.

The delivery guy called me and told he was not able to locate my address, and therefore he cancelled my order with the complete order of the food as cancellation fee. The customer care lady was so rude unprofessional. Even the delivery guy was rude when I asked him where he was and I was trying to help him locate the address.

The Irony is I had another food order delivered on the very same day through Swiggy, and that delivery guy was able to locate. I will never order through Swiggy. I will be switching to Zomato forever.

If order number is needed- I can provide it as proof.

There is not a single good thing about Swiggy. Stay away please! They have a absurd escalation process that makes you tell them the problem twice so that you end up fed up and don't reply.

I ordered food on swiggy dated 01 June 2024 of INR 203/- Cash on delivery. I got my order after 01 hour and i paid him 503/- and told him return me 300/- and he told me that he doesn't have change then i told him 300/- return to me in my g.pay account he told me he doesn't have balanc e in account immediately he called to customer care and customer care executive called me then i told her whole story i also told her that my g.pay account is not working so if this delivery person doesn't have change then tomorrow when ever i will order food you can add this 203/- but she was not agreed in any of point and they cancelled my order. This totally drama was done for atleast for 02 hours. Very Pathetic service by swiggy. I order approx more than 500 orders and i am very regular customer and i order on daily basis. Pathetic. Will never recommend.

I had placed any order with swiggy for one butter chicken and mixed fried rice and the shocking part is that instead of getting my order they gave someone else order with was the same but veg. I am sure they vegetarian have become non vegetarian that night thanks to swiggy delivery person for not double checking the order list. They 1st agreed for a refund partially. Now I get a reply email saying that they cannot refund me as the issue was with the restaurant and I should give them a bad review so they can improve. The app is theirs they make upto 70 percent profit on all deals and when it's our money and the food is wrong the customer is to be blamed. I am sad that the strands of swiggy has dropped so so low.

Request Received - order issue (Items are missing from my order) for order #**************

Kutte hai swiggy Wale aur swiggy bhi wrong item delivered kar dete hai...
Order I'd**************
Booking kiya tha tandoori
Aur Manchurian delivered kiya sab kutte hai

I had ordered 3 items but I received only 2 items, from smoor I had ordered
1. Brownie cheesecake- received
2. Coated nuts almond - received
3. Artisanal Baklava 4 pc - not received
Smoor people say they have sent the order, but we have not received it, swiggy is not ready to refund or send me the product, it's a scam. If I send a email they do not refund me, the customer care who comes for a chat, is such an irresponsible person, when they can't give the solution they just close the chat. This is what swiggy is giving the service, I recommend everyone to use swiggy.

We have booked two restaurant chur chur naan by mistake and one order cancelled with in 2 minutes. It's dedect full amount 1000... No one help me.Re: Order I'd **************. Do not refer any person... Third class and poor service... It will be taken time 1:15 minutes..

Did you saw their policy, if you could not pick up the call they dont deliver at your address & take full amount of money. Wow what a cheap company...Please order on your risk buddies. My whole amount they took for their non delivery.

Such a bad service...agents are very illmannered nd they r so worse nd rude...never got any resolution...I bought Nu republic headphone but that's not working.then I contacted their helpdesk the agents are telling they can't help such a bad customer service nd the service is awful...I will take this case to consumer forum nd will post everywhere in insta every social media platform nd the agent named Sohail is very illmannered. Want action against this. I will take the help of consumer forum against swiggy. Never buy anything from swiggy.

It is not a good app for ordering online, I too have ordered my lunch many times but after completing delivery time it is against showing that food will be delivered in five minutes or so. And take almost half an hour to reach your location. It was my third consecutive order from Swiggy very bad

Horrible service and cheating service from Swiggy-
I order food today with order Id: ************** but they delivered cold food which was cooked in the morning or noon and quality of food was worst. I served that food to street dog but dog also denied to eat. I interacted with swiggy customer care but their service is horrible instead of solving this issue they suggested me to put bad reviews against the restaurant from where I ordered food.

I have ordered my first order on swiggy with correct delivery address but due to tech issues or your system glitch location get auto changed and also your team cancelled my order without informing me anything & not refunding my amount of 241 rs. Last time I was chatting with Sadiq from chat support, really his behaviour & support very bad,
I am not happy with the service & I am very disappointed.

Take my feedback seriously for Sadiq. Thanks!

Now my question is:-

If there is no my fault so why should I pay cancellation fee?

If your team was not able to deliver my order so why they have accepted the order?

How order get cancelled without informing anything to the customer?

The food which I have ordered for my lunch was unhygienic and not properly made. My mind got angry when I see that condition. Customer care representatives also bad, they do not help me yet and not pay my money back.

Despite sending them pics of what I ordered and what I received - a double chocolate cake vs. a white cake, they refused to do anything with the bakery and/ or refund my money. Ridiculous and unacceptable!

I placed an order with burger King on 5th june and later I received a call from delivery boy Lakhwinder Singh who Don't now how to speak with the customer and reached wrong address. Later I received a call mentioning that they don't deliver the item at my location it's far away, if you don't deliver at my place then why you took the order and the lady in the call center cancelled my order charging me cancellation fees for their own mistake. I was embarrassed infront of my friends just because of incompetent service. (Your Swiggy order #*******168 has been cancelled. You will be charged a cancellation fee for restaurant services of Rs 387.0. We hope to see you order again soon.). Never use this service

Ordered through Swiggy. Items missing in order delivered. Reported issue to customer support. Even after follow up Swiggy Indicated we will not be able to compensate for missing items. Why one should go with Swiggy if services are not reliable

Ridiculous, your control over delivery boys is nil. After your guy runs away with food what you guys just do is refund the dam amount. What about the time wasted... Thanks there is alternative in Zomato...

I had ordered two medium sized pizza and one garlic bread combo. The delivery boy did not deliver one medium sized pizza. Also, he did not hand over the bill as well. On contacting customer support they asked asked us to call the Chicago pizza outlet. The Chicago pizza outlet shared the video with us which showed all items handed over. The delivery boy was Vishnu Kumar. Inspite of repeated complaints, swiggy refused to address our issue. Order from them at your own risk.

Very bed expenses
I had order without onion and garlic food they are saying like u haven't mentioned but I had mentioned they said we can't see here that's not my problem system problem is not mine...

Delivery address pin was picked up automatically which was not correct and did not allow me to make the change. I spoke to the executive and asked her to correct it. 'Namaira Sheikh' confirmed its corrected and food will be delivered in 10 mins. After a lot of chasing post 45 mins delivery executive said he cant deliver because address is too far. Customer service called and said pin and address doesn't match. So after 1 hour 20 mins I was left with no food and additional frustation. Swiggy services are deteriorating. Better to cook maggi than to order from these loots.

It has amazing and spicy food and delivery also quickly. All the the best swiggy and try to more tasty items. I can prefer every time use this website and very very happy to say good and wonderful.

Thanks