Swiggy

If you want to overpay for things you already have in your pantry and could easily make without much extra thought then Green Chef is the way to go. Their customer service is appallingly terrible also, with no refund and no cancellations, even when the box hasn't even shipped yet. Order from somewhere else!

Today I had one of the worst experience from any online food app. I order something which should have been delivered in 45 mins, however they took it more than two hours to confirm that it can't be delivered. I got three calls from them, first within 45 mins of ordering the food that delivery executive is having some issue with his bike and they are assigning someone else, then they called me again within half an hour that next executive had also faced similar issue and they are assigning someone else who will deliver it within next 10mins. After that I waited for another 45mins and the call came stating that the order can't be delivered.

I ordered food for my guests and children at home from Swiggy, the order was delayed for 2 hours. All the people were starving at home but still the swiggy team could not reply to us. Once the food arrived home it was all soggy and very bad, no one could eat it and we had to throw it out. After that I talked to customer service representatives. They were so annoying that they couldn't understand my problem and still they don't accept their mistake.
I never thought the customer service people of this HUGE company "SWIGGY" could be so rough and heartless.
If this continues I feel swiggy should stop working as there's no point in disappointing their valuable customer.
From now on I'll order food from one of their best competitors as they have heart and they understand the problem.

I am a very good customer of Swiggy. But I have recently ordered a food but They are not delivered proper food and arguing with the customer not even understanding the situation. Many times they delivered one or two dishes missing.

They are not delivered appropriate food and contending with the customer not even understanding the circumstance. Multiple times they delivered missing food orders to me. I was sitting tight for another couple of hours for the correct food, These people not prepared to comprehend the customer and reality.

Pathetic customer service
I ordered veg hakka noddles but one of the restaurant delivered it with some chicken pieces on that customer service provider saying me that he is not able to see chicken pieces in the food

Swiggy does not refund money. They will refund your money to swiggy money. To activate swiggy money they will ask your PAN number.
Most interesting is their delivery partner eates food on the way. I noticed today.

Pathetic services. For the first time ordered on swiggy as few items were not available on blinkit. But to my surprise, delvery boy said to me that he will cancel the order if i will not come downstairs to collect the order.

Wasted four hours, orders cancelled without prior info, birthday ruined, the delivery guy came to house and asked to give him order, he thought I am restaurant guy

Very pathetic service. The app takes wrong location and cancels itself and charges whole amount as cancelation fee. If they want to cheet people and want easy money why be in service sector go and loot people all the best.

Recently we were in Puri and ordered food from Fisherman's kitchen worth Rs.1914 and when the food was delivered we discovered that 2 items worth Rs. 347 are missing, immediately I raised a complaint with Swiggy and as per their instructions sent images of the items received. Called the restaurant also and they said that they are aware and they will refund the money but sorry to say nothing happened. Since then I have been following up with Swiggy and today they sent a mail stating that the can't do anything and offered me coupon worth Rs. 66. It is a joke I think and the company is run by bunch of Jokers. I don't know what to do and who to approach because they are a big company but indulged in sheer cheating the consumer. You can't trust them anymore because once the money is paid you may not receive any food.

Another instances with them, I booked for genie to pick up some sweets for my friend and deliver to his address. The delivery guys refused to pick up the sweets and Swiggy deducted hefty fine and refunded few Rs. Being a Non Resident I could not do anything but had to forfeit the money for the sweets as well as Swiggy fees.

I am done with them for good but advising others to think twice before using their service anymore. Do you want to make a cheat richer?

Swiggy has a terrible customer support. I ordered food for Rs 187. The food was disgusting. I called customer support to return the food for a valid reason. But customer support denied it. When I escalated it, I was offered Rs. 90 refund. But then I got Rs 77.96 as actual refund. Swiggy is pathetic. I have uninstalled SWIGGY. Trust me online ordering is unhygienic. #SaynotoSwiggy

They didn't delivered my order rather asked me to cancel & promised I will get my money later sent a msg stated it got adjusted as cancelled. Totally New level of scam

Hi i have ordered food from mami foods noida 71 with order id **************. All the food is nor properly packed even it is not from the mami food as there was no bill and packaging with it. The food was from the local thela as the delivery boy change the food. I have paid 327 for this order

There were 17 items ordered which included 2 free items

However I get a delivery of 16 items and one of the FREE ITEM IS MISSING

ON REPORTING THE SUPPORT ON THE CHAT BOT SAYS, IT WAS ANYWAYS FREE SO THANKS FOR REPORTING

MORAL: UNETHICAL AS IT IS ONE ITEM THEFT

THIS MAY BE HAPPENING TO SO MANY MORE PEOPLE UN NOTICED AND MAY BE UNREPORTED TOO

SO WHO STOL THE FREEBIE - STAFF OR DELIVERY BOYS OR THE PACKAGING STAFF?

AND SWIGGY PREFERS TO IGNORE SUCH REQUESTS OR SEND THE ITEM

BIG TIME "PILFERAGE"... SUPPORTING STEALING OF FREE ITEMS IS WHAT I CALL IT

Hi Penchol,

Thank you for writing to us about order #**************.

Enough care is taken by the restaurant to ensure quality. It is unfortunate that your order did not meet your expectations.

While we are not able to provide a refund for your order, we will make sure this feedback is passed on to the restaurant.

Kindly rate the restaurant on the Swiggy app as well. Our partners are eager to use your input to enhance their service.
​
Please feel free to write back to us at www.swiggy.com/support for any further assistance.

Regards,
Y. Meghana
Swiggy Support Team.
On Fri, 1 Dec at 1:11 PM, wrote:
Hello Team,

We order a excutive pack somosa from rampyari chaiwala netaji bhajiwala restaurant

Order ID - *******642*******

We order every day that doesn't mean you can send spoiled food need a refund before I escalate this further I have attached the food pics in the swiggy chat...

Let's expedite this process...

Regards

My Rating for swiggy is zero. No timely food delivery. The delivery guys cooks up stories and the food do not get delivered. And if you call up help desk...they just say we will refund...end of story

Swiggy is fraud, they are looting people form people. They have hidden charges which they charge you without letting you know. They don't refund. This is fraud.

Delivery guy was unable to find the address and cancel the order. Reason was he didn't find address and the amount was prepaid.
19 Feb, I made an order (PAID)
ORDER NO: **************

I ordered food again and switched off my mobile phone. But, good thing is today he found the address and delivered the food without phone call.

21 Feb Today, I made order of similar amount. CASH ON DELIVERY. Recovered my loss.
ORDER NO: **************

Although I liked the service previously but recently I am very disappointed from the service and food quality. I can say it was worst and over priced..

They have started cheating with the customers and very poor customer service. Delivery partner have no communication knowledge.

My daughter placed an order of more than Rs.600 today on swiggy. The delivery was incomplete. It is the second time this cheating has happened

I ordered food in swiggy amt got deducted but order not confirmed from swiggy, later contacted cx care they told me to wait for 4-7 days.