• Swiggy

Swiggy

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Overview

Swiggy has a rating of 1.5 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swiggy most frequently mention customer service, order food, and cancellation fee problems. Swiggy ranks 181st among Food Delivery sites.

  • Service
    34
  • Value
    35
  • Shipping
    31
  • Returns
    30
  • Quality
    29
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
20
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How would you rate Swiggy?
Top Positive Review

“Tasty food items”

Keerthi s.
12/23/17

It has amazing and spicy food and delivery also quickly. All the the best swiggy and try to more tasty items. I can prefer every time use this website and very very happy to say good and wonderful. Thanks

Top Critical Review

“Double check while ordering in Swiggy”

Paramasivan C.
9/18/24

Recently I was ordering some food in Swiggy suddenly I have cross checked the price in Zomoto I was shocked the price is very high for the same restaurant Zomoto seems lesser price when u r ordering double check the image

Reviews (68)

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Other

Thumbnail of user rajravee31
India
1 review
0 helpful votes
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September 17th, 2023

It was very bad experience with swiggy, i have received stale biriyani i have found foreign particle of sharp plastic. Order #**************

Tip for consumers:
refund policy
i want refund my money

Products used:
it was very bad experience with swiggy.

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Value
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Thumbnail of user derickj16
India
1 review
0 helpful votes
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August 19th, 2022

Bloody $#*!er Ritik has disconnected my call and he didn't refund my money back $#*!ing swiggy and Ritik, bloody $#*!er swiggy, worst platform to order online ( Derik)

Tip for consumers:
Do not order anything from this bloody swiggy

Products used:
Ritik $#*!er i need my money back you bloody $#*!er, you $#*! i need my money back

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Value
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Thumbnail of user nithinhn10
India
1 review
0 helpful votes
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May 11th, 2023

More Thane 1:30mins to delivery from 5kms two times it repeated. I never seen this service like this fro dinner

Thumbnail of user priyankad30
India
1 review
0 helpful votes
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February 26th, 2021

Swiggy cancelled my order on its on and charged me cancellation fee which cant be refunded. Very very pathetic service

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Value
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Thumbnail of user nagpurbusinesslist
India
1 review
0 helpful votes
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February 22nd, 2023

Best place for craft beers, it is the best cafe in Nagpur.open all days for Dine-in 8 am -12 am they have a special food menu for online

Thumbnail of user vlads20
Ukraine
3 reviews
4 helpful votes
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May 1st, 2018

Good service and quick delivery :) The food was also really good, me and my friends enjoyed it so much!

Thumbnail of user lakshmi0422nandu
India
1 review
0 helpful votes
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December 12th, 2023

There is no chance to give a Negative rating else I would have gave like -*******.
I have always ordered from Swiggy no matter what. But the last few order I am really disappointed a lot especially with my ORDER ID: **************

I mean what the f&&k is wrong with the Swiggy Policy and I mean litreally just WHY? Swiggy litreally charged my whole food + GST and so called "Platform Fee" amount for the order that I did not even recieve.

I order food from restaurant which was available in the Swiggy. I have order from that restaurant before also. No issues at that time but this time. I litrealy waitied for more than 1 hour where I just needed to wait for like around 20-30 minutes.

When I called the restaurant they said, we have packed your order, we need only 10 minutes for your order. The swiggy delivery agent did not show up, this is not our problem.

I mean I am in hunger waiting for more than an hour and no agent was assigned. So I decided to cancel it as I did not want to be in hunger.

But the f&&king Swiggy litreally charged me my whole amount for the Cancellation and called it as "Cancellation Charges". I mean why the hell am I supposed to pay any kind of amount where the total fault is on Swiggy?!. I mean how will I even know within a minute that I will not recieve my order? Cancellation is free only within a minute from the Order? What kind of f&&king policy is this!?

I tried contacting them through every means possible but no hope in any mode of contact. Customer Support is a biggest S&&t. They just put your email in the completed list and never reply.

We people could litreally sue them for this Cancellation charges.

There should be some solution for this. This is so ridiculous. Chat Bots do tha Cancellation og your Orders. Duhh?!

Also, the prices are high compared to any other platform additionally Platform Fee and Delivery Fee is insane.

Please do not use Swiggy.

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Thumbnail of user ujjwald
India
5 reviews
1 helpful vote
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April 27th, 2021

Swiggy.com is the best website to grow your hotel&restaurant with online. So enter the swiggy.com and grow your business

Tip for consumers:
Nice food

Products used:
Food products

Service
Value
Shipping
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Thumbnail of user purushothaman1984
GB
2 reviews
0 helpful votes
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July 5th, 2023

This app i stored my card.they stolen my money from my card.they are really fraud company.dont buy from swiggy.they are criminals

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Thumbnail of user hellymodi02
India
1 review
0 helpful votes
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July 11th, 2023

Swiggy charges are too high even if i order anything which is worth of 150 it gonna charge me 230 for delivery

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Thumbnail of user milinds7
India
1 review
0 helpful votes
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February 26th, 2023

Worst service ever they call to say that the food will be late by half an hour and then charge you for cancellation

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Thumbnail of user anudeeph
India
1 review
0 helpful votes
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September 17th, 2021

They have criminals as their delivery partners. I ordered food and even aftr makingbpayment they say that they cant deluvwr bcz thr delvry partner wqs caugth by polive for breaking traggic rules

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Thumbnail of user kanikak10
India
3 reviews
12 helpful votes
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January 17th, 2020

I have order the food. It was smelling alot. I asked them for replacement but they denied. I feel looted from them..

Thumbnail of user om65672
India
1 review
0 helpful votes
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October 16th, 2023

Very goor and fatest delivery more verities of food and more delicious after eating and feels more good

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Value
Shipping
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Thumbnail of user lalr83808
India
1 review
0 helpful votes
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July 27th, 2023

Swiggy is thief company'.isne mere pese kha lie or saman tak nh dia. Itme delevery hine se ek ghanta pahle cancel karne k bad b swiggy ne mere pesa refund nh kia...bhot request ki to b nh kia

Service
Value
Thumbnail of user kumars15
India
3 reviews
3 helpful votes
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June 20th, 2016

Great service swiggy. Keep up the good work. I regularly order from Swiggy for our office.

Thumbnail of user vaishnavic5
India
1 review
0 helpful votes
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September 30th, 2022

Aaj to maine pizza hut se pizza and garlic bread order Kiya tha but muje sirf pizza hi Mila n garlic bread ka box empty tha. Maine feedback bhi diya but kuch fayda hi nhi hua

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About the business

Order food online from restaurants and get it delivered. Serving in Bangalore, Hyderabad, Delhi, Gurgaon, Jaipur, Chandigarh, Ahemdabad, Noida, Mumbai, Pune, Kolkata and Chennai. Order Pizzas, Burgers, Biryanis, Desserts or order from Subway, Pizza Hut...

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