SwimOutlet.com

I've been trying to get a refund on a bathing suit. Called company twice to check size and both times told they are true to size. Ordered a size up, large. Suit arrived, could not get over my head. According to their sizes, I would be a 4XL. I assume these are coming from China. Suit was returned to the company within 4 days, that was in April 2024. This is October and I have still not received my complete refund. The staff who work here are trained to lie. I was promised a refund a bit higher than it cost and assumed there was some compensation added in. Now I'm told the person made a math error and too bad for me. The company decided 8 weeks ago to reimburse my postal costs but would only send a cheque and told me I likely wouldn't be able to cash said cheque in Canada. I just learned they sent the cheque to the wrong address ( because the staff don't know what they are doing). Now they will not honour the original refund and I am out a considerable amount of cash. I would not give them any stars, they are by far the worst company I have ever had the misfortune to deal with. I have attached the email from the company who agreed to reimburse me $184.57 but now refuses to do that claiming human error with no compensation for at least 50 phone calls to straighten this out. I call this FRAUD and hope they go out of business.

I ordered 2 ladies unitard suits & 1 pair of water shoes from SwimOutlet. One unitard was too large everywhere; the 2nd unitard was too small in the top half of the suit. The water shoes were at least 2 sizes too big although they were marked my size. Each return cost me $5.99 in return shipping charges.

I have ordered every swimsuit for at least 20 years from SwimOutlet. I found its prices to be reasonable and the swimsuits to be of good quality, made to last.

These last few products were poorly-sized and didn't correspond to US ladies clothing & shoe sizes.

I am disappointed with these weird, substandard products, and the return shipping charges that the customer pays to return swimsuits that don't conform to US sizes.

I found this off-sizing in another Chinese brand, Attraco, where the top & bottom & sleeve sizes do not correspond to US sizing standards. Not only did Attraco charge me to return its poorly-sized products, it required that I open a PayPal account so it could reluctantly refund about 80% of the cost of the order.

I am a ladies size 12 which is a common US size.

All this to say "Buyer beware."

I have ordered from you before and had to return a suit well i lost 12.40 cent on it i will make sure that i let everyone know about that so they can be aware as how much they loose from now on my suits will be bought local had to give you one star but i wish i did not have to give it a star

Swimoutlet promised me 1 day shipping—I paid $35 to get my product delivered FedEx the next day. This company says it actually has 2-3 days to deliver the product in fine print. They do not honor their customers. Do not buy from Swimoutlet—buy local.

I was referred to this site by my step daughters swim coaches. I ordered her a personalized swim parka on Nov.21. Once ordered, the site said 12-15 business days. December 16th I reached out and was told it was too late for the Christmas order and I accepted that as I had it personalized and that takes extra time. However I was told it would be arriving soon. We'll today is February 4th, 2024. Still nothing, just 'order received' on the site. They also received my money without batting an eye. So $83.40 later, I do not recommend this site.

The tech suit that was supposed to arrive on July 13, was finally delivered on 5 days later (the last day of the meet)! I tried calling and chatting with the company numerous times, but didn't receive any help. Instead, I had to order a second tech suit and pay for expedited delivery. Their return fees are too expensive, so I ended up paying for 2 tech suits when I only needed one! Very poor experience with this business.

I opted for a store credit for my exchange. This new bathing suit is gorgeous, very high quality. The bathing suits are a bit tight, however, you are going into the water which will loosen them. When swimming, loose bathing suits drag you. And the top feels like its being pulled down. They need to be tight to fit comfortably as you swim.

I bought 3 bathing suits initially in a size that should have fit. They were way too small. I then ordered another 2 in a larger size and I can barely get into them. I am unwilling to pay the return fees and am giving them to someone else who might be able to wear them. Buyer beware. Customer service just said, "sorry".

This company uses a discount shipper who delayed and then never delivered our package. Best the service dept could do was continue to send a form reply offering a discount on future items. Had to dispute the sale with credit card company. Awful experience

DO NOT order from this dishonest company. I had 2 orders I needed to return and checked many times I was fine to do so in the same box. When I received a refund for one, I promptly reached out to make sure they saw both orders. They replied and said yes both orders were there and I'd get two different refunds. Then, a week later said they never got the second one. I am now out $80!

They sent me the wrong size item (by 4 sizes!) And yet, they will not pick it up for a refund- they expect me to drive it over for a return. I understand doing so if I had ordered something and changed my mind, but for something that is their error, it is insane that they won't provide a pickup label or just let me keep the inexpensive item. I will spend almost as much on gas returning it as on the item. Really poor customer service- buyer beware.

I ordered jammers from swimoutlet.com. I used size charts to find the right size (24). The jammers that got delivered was 2-3 sizes smaller than expected even though its size labels had size 24. Then I decided to order a bigger size even though according to size chart it would be way too big for my kid. And when it got delivered it was still too small! To be specific, I ordered size 26. According to swimoutlet's size chart for 26:
- waist: 26"-27.5"
- hip: 32"-33"

My kid's measurements:
- waist: 24"
- hip: 28"

I used our measurements to buy jammers, swim suits and trunks from Amazon quite a few times so I know they work. Considering that swimoutlet charges $5.99 for shipping and $5.99 for return they made me waste $24 for nothing! I usually buy good jammers from Amazon for $20! The only reason I had to buy from this site is that they sell custom branded jammers for my kid's swim team!

I am EXTREMELY DISAPPOINTED!

Just a word of warning, the women's suits run laughably small. I'm a size 8/10 and had to order an XL!...and even THAT is uncomfortable. The company was great at exchanges, but their products are weird.

I ordered a beach cart with "2 day guaranteed delivery" only to be emailed 8 days later that it was out of stock. Really ridiculous. Wish I would have read these reviews before trusting this company. Never again.

Incompetent Business: The 1-Star reviews tell the story. Over a 10-day period with (4) separate representatives, I reached the conclusion that this is an incompetent business operation. My failed purchase was highlighted by poor inventory control, disinclined customer service staff with limited situational awareness or continuity, and an overall unwillingness or inability on the part of the business to take responsibility for its very avoidable failures. Shop a competitor.

Beware people. I don't even recall signing up for their membership program but once they got you, they will keep charging you. Oh sure, you can cancel anytime but you can't get your money back once they've hit you with the renewal fee, even when you let them know right away. What a horrible brand experience over $5.40 they burned me up as a customer and I've been buying from them for years. That's the last $5 you will ever get from me Swim Outlet. I'll make sure everyone knows about it too. Enjoy that $5.40 Swim Outlet. It will cost you so much more in the long run.

Sizing was way off, and it would cost me half the price of the product in shipping to return it!
Poor customer service when I asked about making an exchange.
Lost what could have been a long term customer if they had simply let me exchange for the proper size, not to mention the warnings I will give all my teammates.

I have been ordering from Swim Outlet for a few years. The quality of products are the same as in the store. My only issue is sometimes the size charts and suit sizes are hard to predict and not always accurate to the chart. The other products like swim equipment, caps, goggles etc are excellent. I will continue to be a customer here. I always get my order within 4-6 days but was disappointed in the 2 day shipping, it really should not say 2 days because it honestly always takes 4 days for 2 day shipping every time but even with waiting 4 days its well worth the wait when you look st the savings and quality of products they offer!

I wish I read all of the reviews which I usually do. Bottom line overall terrible in customer service and sizes run very small. Items online pictured as misleading and when I advised them of this there was no effort to rectify the situation as most companies who want to keep customers would do. After a few emails with the Manager Missy Hoth there was no resolution to my issue. I'm not sure how they are still in business. They definitely have lost me as a customer. Check the reviews and buyer be aware of negative customer service experience with high prices.

I would be very weary of the company falsely advertising products on their website. I recently attempted to purchase what I thought was an FCS JF-1 (surfboard fin) from them and instead received a completely different product that will not fit the FCS 1 fin template. When I contacted to company to address this issue they insisted that they did not falsely advertise the product and would not budge on fixing the issue other than offering me the ability to ship the item back and receive a refund. I do not think the company appreciates their customers time nor even the value of their customers at all based on my experience interacting with them via email and phone calls.
You will be better off shopping somewhere else.

Returns take forever to process, there are no exchanges. You need to purchase the new size and then wait for the return to be credited. I tracked the return (their $4.99 label) and it was delivered over a week ago. When I used Chat to find my return $, I was told that she would do me a one time favor and process the refund today but it would take several days to show up in my account. I think they make their money on the Float. Will not use them again.

I have ordered from Swimoutlet for years and relied on product reviews by other customers on their site to help make informed decisions about what products to buy taking into account other people's experience with the product. That's what customer reviews are for right? I bought 3 jammer suits that got fairly good reviews on their site and that was a top seller for SO. I got the suits and they started to fall apart after about 12 work outs. I wrote a scathing review on their site and they refused to post it. They only care about making a buck and customer satisfaction comes last. After years of being a loyal customer I will never buy anything from SO again.

I recently purchased some swimsuits and a pair of goggles. They were all good prices. I think they are about the best site out there for swimming equipment and they recently have had a lot of sales. This is good but hate to not get the best price due to a sale that opens up a few days after purchase! Do not purchase the Finis Duo, in general, and not from SwimOutlet. The ones I received from them did not last after three years of excellent care. Finis I found to be overall quite unhelpful.